Artisan Deli Market Reviews 

1,440
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and impressive range of high-quality products, noting the ability to customize hampers to suit specific preferences. The ordering process is frequently described as easy and efficient, with many appreciating the smooth website experience. People also highlight the excellent service, including timely delivery and proactive communication regarding order progress and tracking, ensuring gifts arrive as promised and recipients are delighted. However, some customers also noted issues with delivery, including parcels arriving late, being damaged, or containing spoiled perishable items due to delays or being left in unsuitable conditions. A few other people also felt that customer service could be unhelpful when problems arose, citing a lack of communication or unsatisfactory resolutions for issues like spoiled goods.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality and variety of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising on-time delivery and efficient... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the excellent... See more

Service

People report positive experiences with service, often describing it as quick, efficient, and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience. They were super kind, patient and helpful via email and then on the phone, and delivered on time... See more


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,440)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service
Easy to use website
Quality cheese and snacks
I have used this company several times and never been disappointed
Delivered on time
Brilliant

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Great products and good service

I sent the hamper as a gift and I believe it was well received. It arrived exactly when expected, the product range was great, and much more resonantly priced than other pre-made hampers I’ve looked at. I also somehow missed putting a message in the card, and someone reached out to me to ask if I’d like to add a message the next morning, resolving it with no delays to the delivery! Very grateful for that.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

First Class….

Create your own Hamper, pick exactly what you like. Good selection, reasonable price, attractively packaged. Delivered swiftly, securely, and excellent communication. First Class.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing personalised hampers

I’ve used Artisan Deli several times now and have always been offered fantastic products that are beautifully packaged with timely delivery - I especially like the way the website splits the products into different categories (savoury, sweet, drinks etc) so your hamper can always be personalised to your own needs - would fully recommend!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

A Pic-N-Mix Hamper of Quality!

Using Artisan Deli Market is a bit like the pic-n-mix sweet counters where you could choose all your favourites, rather than having someone else make the selection. Just like the sweets, it can easily go over budget because the range and quality of the items on offer is so good! However, the growing price of your selection is clear from the start, including the inevitable cost of the hamper itself, which is often hidden with other suppliers. This was backed by excellent customer service. The hamper was a gift and the recipients said "it looks amazing" and that it was "packed full of treats, wine, snacks and ingredients - such a great selection of things to enjoy, use and well…enjoy some more!"

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Realised as soon as I had placed the order I had put the billing address as the delivery address! Reached out via email and got a reply the next day saying this could be changed right away no hassle! Great customer service and the hamper was brilliant!

12 June 2025
Unprompted review

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