Artificial Living Reviews 278

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, natural appearance, and ease of installation. Many people are delighted with how the products have transformed their spaces, making them look stylish and modern. The overall finish and aesthetic appeal of items like slatted cladding, artificial grass, and decking are frequently highlighted as exceptional. However, some customers also noted issues with delivery and order accuracy. A few people experienced delays, received incorrect items, or found some products to be damaged upon arrival. While the majority of consumers found the delivery process smooth, a minority reported needing to chase their orders or facing difficulties with replacements.

What people talk about most

Product

Customers express high satisfaction with the product quality. Many reviewers praise the slatted cladding,... See more

Quality

People report positive experiences with quality. Customers are happy with the quality and standard of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced quick, smooth,... See more

Order

Customers consistently note ambiguous experiences with their orders. While some reviewers found the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered several samples before deciding on slatted cladding, and it was easily the best. The finish is smooth, the colour is rich, and installation was straightforward. It has made such a differenc... See more

Rated 5 out of 5 stars

Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.

Rated 5 out of 5 stars

Artificial grass arrived exactly as described. No harsh smell and feels much nicer than others we looked at. Ideal for children and pets.

Rated 5 out of 5 stars

From ordering to delivery, the process was seamless. The slatted cladding arrived perfectly packaged and the quality is fab. Our Joiner fitted it this weekend and we're over the moon with the finish.... See more


Company details

  1. Garden Furniture Shop

Written by the company

Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
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Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

The product was delivered quickly

The product was delivered quickly. However 2 of the boards were damaged. I have emailed the company to let them know but received no response.

14 October 2025
Unprompted review
Artificial Living logo

Reply from Artificial Living

Hi Ellen,

I hope this message finds you well.

I’m really sorry to hear that you’ve experienced an issue with your order, this isn’t the standard we aim to uphold. I’ve checked our inbox but can’t find any previous emails from you, so could you please provide your order number? Once we have that, we’ll arrange for the damaged boards to be collected and replaced right away.

If it’s easier, please feel free to give us a call on 0161 509 8637 and we’ll get it sorted for you.

Best regards,
AL Team

Rated 5 out of 5 stars

This is my second order for midnight…

This is my second order for midnight black external cladding and accessories.

The first was for our sauna wall - outside of sauna.

The second for exterior cladding to our extension.

The product is excellent quality and the customer service is also excellent.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

From ordering to delivery

From ordering to delivery, the process was seamless. The slatted cladding arrived perfectly packaged and the quality is fab. Our Joiner fitted it this weekend and we're over the moon with the finish.

2 September 2025
Rated 5 out of 5 stars

We ordered several samples before…

We ordered several samples before deciding on slatted cladding, and it was easily the best. The finish is smooth, the colour is rich, and installation was straightforward. It has made such a difference to our garden room and we could not be happier.

23 August 2025
Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.

12 May 2025
Unprompted review

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