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Artificial Living Reviews 278

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TrustScore 4.5 out of 5

4.4

Garden Furniture Shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, natural appearance, and ease of installation. Many people are delighted with how the products have transformed their spaces, making them look stylish and modern. The overall finish and aesthetic appeal of items like slatted cladding, artificial grass, and decking are frequently highlighted as exceptional. However, some customers also noted issues with delivery and order accuracy. A few people experienced delays, received incorrect items, or found some products to be damaged upon arrival. While the majority of consumers found the delivery process smooth, a minority reported needing to chase their orders or facing difficulties with replacements.

What people talk about most

Product

Customers express high satisfaction with the product quality. Many reviewers praise the slatted cladding,... See more

Quality

People report positive experiences with quality. Customers are happy with the quality and standard of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced quick, smooth,... See more

Order

Customers consistently note ambiguous experiences with their orders. While some reviewers found the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered several samples before deciding on slatted cladding, and it was easily the best. The finish is smooth, the colour is rich, and installation was straightforward. It has made such a differenc... See more

Rated 5 out of 5 stars

Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.

Rated 5 out of 5 stars

Artificial grass arrived exactly as described. No harsh smell and feels much nicer than others we looked at. Ideal for children and pets.

Rated 5 out of 5 stars

From ordering to delivery, the process was seamless. The slatted cladding arrived perfectly packaged and the quality is fab. Our Joiner fitted it this weekend and we're over the moon with the finish.... See more

Company details

  1. Garden Furniture Shop

Written by the company

Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

278 reviews

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Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Great product shame about the service

If i was reviewing the product itself this would be a 5 but customer service has totally destroyed it
bought external wall cladding and happy with the quality and standard even after they sent the wrong colour to the sample i had received. however they sent the correct colour of trims i ordered but this didn't match the cladding. I have photos of the different matching and even sent these onto them.
I had said i would except the cladding and if they change the trims instead to suit i would be happy as would save on a lot of carriage costs to them.
after numerous calls and emails without replies i have decided to write the review.
Being in the building trade as a contracts manager in housing contracts i was looking at using this product on other jobs i will be looking elsewhere for it.
They have also lost out on a £3000 + decking job i will be ordering elsewhere

3 April 2026
Unprompted review
Rated 1 out of 5 stars

BAD CUSTOMER SERVICE

I ordered a sample of internal cladding ( ash ) I got tracking details and it never arrived, I phoned them and gave them my order number and they said they would chase it up. As the sample still didn't arrive I emailed them to resend the sample or give me a refund and to date the sample has never arrived and I've never had a response

19 February 2026
Unprompted review

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