Arch Insurance UK Reviews 57

Shehnaz What’s amazing from start finish every time I got stressed she was there to put my mind at rest and taught me through what I needed to do. She went out of her way to help the contractor as well.

Beth Lynwood was helpful and efficient at all times

Beth is an asset to your company , she was very helpful and efficient in her conduct from start to finish .
excellent 100%

DON NOT GET TRADE INSURANCE WITH THESE SCAMMERS.
Clean cut case. Cars stolen. Police report. Cctv. All three of the burglars caught and charged. All before we even get a call back. After chasing them. To be told they haven't even got to ball rolling yet.
Sending yet another assessor now. Will be cancelling asap. 9 years with them and no claims. First one and being totally messed about. It's hard enough as a small business. This is really affecting my mental health. A big chuck of money from two cars has gone and I can't keep going. Disgusting

Good professional service after a difficult time following a car collision. Since it was our claim from the other insurers and took a total of 14 months i was kept up to date with regular correspondence.

Ryan Gavan fantastic claims handler! His experience and knowledge allowed the claim to be dealt with promptly, which is brilliant for the customer. Thanks Ryan 👏🤩

A big thank you to Rodwell Hungwe for his very efficient claims handling. The entire claim was set up and dealt with in a matter of days - happy client!

ClaimNo 21402548 arch do not use this company been waiting for years to sort a claim out loss to my self over £4500 thousand pound with no interest on money if i owed them they would charge me interest bet you years waiting this policy number is part of servicing charge witch we the tenants in 2020 11 November fire hobs road Lichfield I have never been reimbursed for my Time my workers and my costs for the refurb to my apartment no 20 over nu 16 where the fire took place 5 years Lovetts told me to go ahead because they could not find workers to do it before Christmas we were only let back in to the property on 9 December I’ve have asked for a copy of the policy you refused to give it to see what is covered Lovett also refused to give me a copy of the policy we the tenants landlord pay for this in the service charge why wouldn’t you give it ??????! I’m out 9 thousand pound over the length of time interest at 8% If I’m late with anything I get charged interest ARCH insurance need investigating by local mp Dave Robertson ?

Rodwell, who is the claim assessor was fantastic at working with me in resolving the issue and very prompt at responding to my queries. I had a great experience.

Ryan Gavan was extremely helpful to ourselves as the broker in keeping us updated throughout the life of this claim. The claim was quite unique in that the claimant didn't instruct legal representative and attempted to claim directly from Arch.
Ryan went above and beyond with the claimant in guiding them through the process and as mentioned provided us with full facts along the way.
The claim has now closed with only fees paid

Shabnam has been excellent in her service when dealing with a claim on behalf of a mutual client. She always makes time to update us efficiently and promptly. Shabnam always has time to discuss elements of claim for clarity and does so with professionalism

My claim was handled quickly and efficiently, with no fuss.

Insurance adjuster was friendly, fast and responsive. Liability was admitted quickly under obvious circumstances. Should have asked for £2 million but initial offer of settlement was accepted without qualms. Not £2 million lol. Found the entire process fair, amiable and equitable

Shabnam Ynuis is a very knowledgeable and helpful handler, always a pleasure to speak with her.

Good clear communication to get the claim settled in the most effective manner

I have dealt with Ryan Gavan, Liability Claims Handler, Manchester on a number of claims. Ryan is superb, helpful, knowledgeable, friendly and we always have a good laugh. He is a pleasure to deal with and a great asset to the team.

In general, I always find the claims service from Arch to be excellent and you are one of my preferred insurers to deal with.

Thank you.

Sarah McNamara
Everywhen

Excellent Claims Experience
Very impressed by how my client's claim was dealt with by Shabnam Yunis. It was far from a straightforward claim but throughout the whole process, Shabnam looked to assist the client.
Andy @ Gallaghers

I was very impressed with the way Stephen Somerset, the claims handler, dealt with our client's claim. He responded promptly to every email I sent and handled the entire process efficiently. The claim was settled within just a week of me reporting the incident — a truly speedy and professional service!

claim was reported and settled within 7-days. Prompt and knowledgeable service from Steve

Shabnam Yunis dealt with a products liability claim involving a number of parties. She dealt with all correspondence in an extremely prompt manner and kept us informed of developments throughout the claim. This was very helpful in managing communication between our client and their customer (who was the claimant). Having settled the claim a full recovery was obtained from an overseas entity which was a fantastic result.