I have dealt with Ryan Gavan, Liability Claims Handler, Manchester on a number of claims. Ryan is superb, helpful, knowledgeable, friendly and we always have a good laugh. He is a pleasure to... See more
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Review summary
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I was very impressed with the way Stephen Somerset, the claims handler, dealt with our client's claim. He responded promptly to every email I sent and handled the entire process efficiently. The claim... See more
Company replied
Shabnam has been supportive and helpful through out this very difficult claim process. She has been informative and efficient and kept us as brokers in the loop at all times. Happy for Shabnam to a... See more
Company replied
I'm from Partners&, a broker, and have spoken to Shabnam Yunis on occasions where I've been helped on two separate claims-two separate clients. On both occasions, the latest one earlier today, I've fo... See more
Company replied
Company details
Written by the company
Our award-winning Arch UK Regional Division provides specialised insurance solutions for a wide range of UK businesses, delivered by our team of experienced and empowered local underwriters across our 11 regional hubs. Our brand promise: Pursuing Better Together encapsulates how we do business. It is an approach that is based on collaboration, responsiveness and a genuine commitment to continually raising the bar. We provide brokers and our mutual customers with a high-quality tailored service and, as part of Arch Capital Group, offer financial security and capacity to ensure our relationships are built for the long term. Products include Accident & Health, Commercial Combined, Financial Lines, Marine, Motor, Property Owners, Products Liability, Terrorism, along with a developing range of digital products. Visit: www.archinsurance.co.uk
Contact info
United Kingdom
- archinsurance.co.uk
4.5
Excellent
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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prompt and efficient
claim was reported and settled within 7-days. Prompt and knowledgeable service from Steve
24 October 2025
Unprompted review
Reply from Arch Insurance UK
Dear Natalie,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Positive Claims Outcome
Shabnam Yunis dealt with a products liability claim involving a number of parties. She dealt with all correspondence in an extremely prompt manner and kept us informed of developments throughout the claim. This was very helpful in managing communication between our client and their customer (who was the claimant). Having settled the claim a full recovery was obtained from an overseas entity which was a fantastic result.
9 October 2025
Unprompted review
Reply from Arch Insurance UK
Dear Dinesh
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
One point of contact to deal with the…
One point of contact to deal with the whole claim from start to finish.
Excellent communication with simple requirements to establish the legitimacy of the claim.
Swift payout process.
3 October 2025
Unprompted review
Reply from Arch Insurance UK
Dear John,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Partners& experience with Arch
I'm from Partners&, a broker, and have spoken to Shabnam Yunis on occasions where I've been helped on two separate claims-two separate clients. On both occasions, the latest one earlier today, I've found her extremely helpful, knowledgeable and technically astute. She's also very friendly and has helped me find favourable solutions/outcomes for both client claims. NB/ I can provide specific claim reference numbers where Shabnam has helped me.
3 October 2025
Unprompted review
Reply from Arch Insurance UK
Dear Paul
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
Reply from Arch Insurance UK
Dear Hannah
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Ryan in the Claims team.
Kind Regards,
Arch Insurance UK
Shabnam replied very quickly on a new…
Shabnam replied very quickly on a new claim and her response was very detailed.
25 September 2025
Unprompted review
Reply from Arch Insurance UK
Dear Neil,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Rob & Shabnam were brilliant throughout…
Rob & Shabnam were brilliant throughout the claim. Excellent communication. Thank you!
11 September 2025
Unprompted review
Reply from Arch Insurance UK
Dear Kirstin,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great claims team
The person dealing with the case Shabnam Yunis was a joy to speak with, she's engaging and was professional throughout.
11 September 2025
Unprompted review
Reply from Arch Insurance UK
Dear Paul,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great Service
Ryan has been both helpful and informative whilst dealing with a claim for our client. Regular updates & nothing is too much trouble.
11 September 2025
Unprompted review
Reply from Arch Insurance UK
Dear KR
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Ryan in the Claims team.
Kind Regards,
Arch Insurance UK
Probably the biggest bunch of sharks…
Probably the biggest bunch of sharks you will ever come across. Dont expect to be able to claim
2 September 2025
Unprompted review
Reply from Arch Insurance UK
Dear Rupert Briggs,
Thank you for bringing your concerns to our attention.
I’m sorry that the decision not to accept your claim did not meet your expectations. I understand that you have made a complaint to us about the claims decision, which has already been responded to separately.
I’m sorry that we could not assist any further on this occasion, for the reasons set out in your complaint response.
Kind regards,
Arch Insurance
Friendly helpful named staff
I regularly deal with our contact Stephen Somerset who is approachable, friendly and efficient. I am very grateful to Stephen for all his help over a number of claims we deal with across our property portfolio.
27 August 2025
Unprompted review
Reply from Arch Insurance UK
Dear Mike,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Great service
Great service, good communication. Ryan was always on my side so thank you all very much.
26 August 2025
Unprompted review
Reply from Arch Insurance UK
Dear Andrew,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Quick response- great experience
Quick response, knowledagble handler.
21 August 2025
Unprompted review
Reply from Arch Insurance UK
Dear Emma,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Shining Star within the claims team
Shabnam is always extremely knowledgeable and helpful, there is a sensible approach in dealing with matters, she is very friendly and polite and a joy to speak to
19 August 2025
Unprompted review
Reply from Arch Insurance UK
Dear Jaime,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Very helpful and great service
7 August 2025
Unprompted review
Reply from Arch Insurance UK
Dear Rachael,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
dishonest company
they said I claimed for subsidence. They surveyed the property & said it is NOT SUBSIDENCE & now wont cover me for the subsidence I dont have in my property!
EVEN THEIR OWN SURVEYOR SAID NOT SUBSIDENCE!
4 August 2025
Unprompted review
Reply from Arch Insurance UK
Dear Mr Verran,
Thank you for your review of our service.
I understand your frustration that your insurance renewal terms do not include subsidence cover. This is an underwriting decision that has been taken, in line with our internal framework, and has been made based on our understanding of the risk and your claims history. I’m sorry that this decision does not meet with your expectations.
Kind Regards,
Arch Insurance
Excellent Claims Service
Excellent experience with Shabnam in the Claims Team, who was helpful, efficient, friendly, polite and so desiring of wanting to assist the client and settle the claim. I could not have wished for a more constructive and positive experience.
7 August 2025
Unprompted review
Reply from Arch Insurance UK
Dear Kenroy Insurance Brokers
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
We have passed on your positive comments to Shabnam in the Claims team.
Kind Regards,
Arch Insurance UK
Reply from Arch Insurance UK
Dear James,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Claim Settled Quickly
Very quick service from Stephen in the claims team! Claim settled within 2 days of reporting it to Arch which is great.
31 July 2025
Unprompted review
Reply from Arch Insurance UK
Dear Lewis,
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
Amazing claims handler
The claims handler was very proactive and on the side of our client. They listened to them and achieved the best outcome for them.
30 July 2025
Unprompted review
Reply from Arch Insurance UK
Dear Customer
Thank you for taking the time to review our service. We are happy to hear that we have met your expectations, and we appreciate the feedback.
Kind Regards,
Arch Insurance UK
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