I opened a ticket expecting a straightforward answer, while the case bounced between teams with no owner. I expect them to fix this properly.
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I contacted them with a clear request, and my case had a named owner until done. They put customers ahead of empty marketing.
Continued a note over three weeks since it continued happening. Seven titles vanished off the lobby during that period, four returned, and three are still gone. Not one came with notice, and favourite... See more
I opened a ticket expecting a straightforward answer, but the system threw errors at every step. Help disappeared exactly when it mattered.
Company details
Written by the company
GODZ | 200% bis zu 2.000 € + 300 Freispiele
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In my case
In my case, six live roulette tables listed at midnight, four of them displayed as closed when I clicked and the other two were full for twenty minutes. The counter still stated six the whole time.
Strong follow up care
I contacted them with a clear request, and the portal worked smoothly every time. Customers are clearly treated well here.
Rushed by fake expiry
I opened a ticket expecting a straightforward answer, while the case bounced between teams with no owner. I expect them to fix this properly.
Great product quality
I contacted them with a clear request, and escalations were rare and effective. My trust in them keeps growing.
Refuse to put things in writing
Deals stay verbal so they can reverse them later. Asking for email confirmation brings excuses.
Accounting mistakes routine
I opened a ticket expecting a straightforward answer, and the promised call never happened. I am done dealing with them.
Really reliable product quality
I contacted them with a clear request, and auto renewal settings were easy to control. This is how a responsible business should operate.
Public apology private silence
I opened a ticket expecting a straightforward answer, and the ticket was closed while nothing was fixed. I will not give them another chance.
Happy with the customer support
I contacted them with a clear request, and replies were quick and specific. I am happy to recommend this company.
Credits never hit the bill
Agreed compensation was missing next month. I had to chase again for what was already approved.
Strong product quality
I contacted them with a clear request, and charges matched the quote exactly. Customers are clearly treated well here.
Setup process was a mess
They asked for the same files repeatedly and kept changing steps. I still was not fully onboarded after weeks.
Outstanding result with refund process
I contacted them with a clear request, and status updates arrived without me chasing. Accountability was obvious throughout.
Pushed into a rushed signup
I opened a ticket expecting a straightforward answer, instead each agent told me something different. There is no accountability in their process.
Calls end when I complain
Mentioning a refund made them hang up. Twice is not a coincidence.
Excellent result with live chat help
I contacted them with a clear request, and documents were accepted on the first try. I ended up better off than when I started.
Would recommend for follow up care
I contacted them with a clear request, and the portal worked smoothly every time. It felt designed around the customer.
Certifications look fake
I opened a ticket expecting a straightforward answer, instead each agent told me something different. Basic reliability is missing here.
Reliable result with billing experience
I contacted them with a clear request, and I could upload evidence without errors. Follow ups were timely and useful.
Password reset is broken
Reset messages never show up and support insists they sent them. Recovering the account fails.
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