Aramex Reviews 1,767

This is an absolutely terrible courier. It sits in Melbourne for 10 days for no apparent reason. Ends up delaying my parcel by more than a week on board for delivery in my small town since 5 am and still hasn’t arrived at 10 pm.

Terrible. I purchased an item online from Anaconda 3 weeks ago. Has not arrived. Anaconda used Aramex as the delivery service. I have sent several messages - no reply. Last update was 10 days ago! How are business allowed to operate like this ? with no accountability!?
Do not recommend - Terrible service.

Each and every time business's use Aramex, it takes double, sometimes triple time to get my parcel. The last time, it took 9 days from Queanbeyan NSW to Gowrie ACT.
And you get the first two updates and nothing after that, my current parcel that is coming from Queensland was ordered on the 13th January, and though it states it was picked up it is still stuck in Sydney somewhere according to the tracking display.
And it states will arrive by the 23rd January. 10 days. I order from other firms in Queensland and i have the items within 2 days - Aramex 10 days.
Everyone stop using Aramex, for customer service will not assist you at all, useless. And hopefully this time they won't throw the parcel up the driveway from their car.

Extraordinarily & Consistently Poor - it staggers me that businesses choose Aramex as their delivery partner in Australia. We have been waiting for over a month for a parcel that the driver apparently has tried to deliver but this is doubtful as we have been home on each occasion. We have also provided our phone number, gate code and even offered to collect the parcel from the Aramex depot (which is miles away). Aramex have made all types of undertakings and promises. Yet here we are - still no package.

Item ordered from India shipped to Australia using Aramex. Very slow progress to begin with. Then they stopped updating the tracking, and started updating using a different tracking number that I only discovered by contacting the seller. Then they stopped updating that tracking number, using the status that it has been handed over to their freight partner. No mention of who their freight partner is or what tracking number to use with their freight partner. Over a week with no further updates and no way of contacting them. Online customer service form does not even let me submit a request, just errors.

All I can say is DITTO to the over 1,600 negative reviews this lot have already received. Really can't understand how they remain in business.

Would give 0 stars if I could. Paid for my delivery to be redirected. Notified there may be a 48 hour delay. It has now been a month since the expected delivery date and my delivery is still sitting in the depot. Every time I contact I get told to wait a few more days. They should not charge people for a service they are incapable of providing.

I had no idea total tools use this company to deliver. I have been caught up in the same diabolical mess of ineptitude from Aramex that I read now on Trust Pilot
300 new 1 star reviews in the last 12 months now becomes 301

Minus 5 stars no tracking updates, 10 days so far in transit from Sydney to Southern Highlands, no reply from Aramex help, seller not helping & and eBay just say wait a little longer, really and it happens every time, Aus Post fantastic 3 days max but sellers hide the fact that they use this useless Aramex company.

I've only had consistently terrible experiences with Aramex – from broken items, to lost parcels, and the very common "no one in attendance" when we were at home all day.
My most recent experience is trying to contact them for the past 2 weeks to organise a redelivery. I can't do it myself on the website as I get an error message that tells me to contact them. Theres no phone number for customer support, so you fill out a long email form that they never reply to. Followed up twice and still nothing.

I keep a list of websites who deliver with Aramex so I never shop there again. I'm willing to pay more to have anything delivered by Australia Post, I wish shops gave us the option.

This has got to be the worst delivery provider. We have had up to 3 week delays plus missing parcels using Aramex Australia. They don’t update their tracking and customers are wondering where on earth their parcels are. We have so many support tickets open with them and pretty much zero response. This has caused so many customer inquiries and request for refunds. This company has the lowest customer support I have ever experienced in my entire career. My advice would be to change your delivery contracts to an alternative supplier who can actually deliver on time and who cares about the customer experience.

How are Aramex still allowed to operate in Australia?
They have never delivered anything to me on time, somehow it takes 2 weeks to travel 1 hour away.

If I could give Aramex minus 5 stars I would!!

Wish companies would stop using Aramex as it definitely makes me rethink reordering from places who choose to use this useless courier service

Never know if you’re going to receive your parcel - it’s like a game you play when you receive the email that says “your parcel is coming today” like is it really coming today? And is it being delivered to my house or some randoms house - or your parcels been taken back to the depot coz it couldn’t be delivered 😠😠😠 service run by monkeys

I've been home all day, just to see an email saying my parcel has been delivered. The doorbell definitely works, so why leave my chemist delivery in the hot sun on concrete? To ring the bell, is not hard.

Even though it's very clearly on the delivery label meant for our neighbours, a large parcel was dumped in front of our door. Having dealt with this before, they'll invariably ask our neighbour to collect it and fix their mistake.
You have really big issues when your driver can't read address labels.

Parcel dumped in front of a neighbouring derelict house with the plastic bag ripped open. No response about missing parcel for 24 hours.

These people honestly deserve no stars. How can you be in operation with no customer service at all. They make you fill in multiple enquires for mistakes THEY make and then never reply. Their tracking is inaccurate and they don’t do anything over weekends. They stated they would deliver my parcel on a Friday, however when this did not occur they simply stated “your item is delayed” with no explanation, reasoning or new estimated delivery date. After the package had finally been delivered their automated response finally replied to my enquiry from days prior.

Also did not ask for your scripted automated response. If you cared about customer experience you’d just do better and wouldn’t have 1.2 stars.

Ordered a car part, aramex was only option for shipping. Already was expecting terrible service.
Tracking order states was delivered with a link to a phot. Photo link just sends me to tracking that say delivered.

Item has not been delivered. Online enquiry remains unanswered and when you call you are on hold and when it transfers to a "live" agent, thy hang up on you.

I will get a refund from ebay but I am sure the courier needed the hose for a triton more than me.

If I could give them zero I would. Paid for a redelivery fee to my home address and they still delivered it to my work when no one was there… twice!! The WORST courier company I’ve ever dealt with in my life!

Aramex is truly a disgusting excuse for a business and should not be allowed to operate in Australia. I have never experienced such disrespect for my property. Would you like your items to be late or damaged? Use aramex.