Aramex Reviews 1,767

How is this company in operation?!!!!

They were to send a parcel to a business address that had several people there ALL DAY.

Apparently they attempted delivery, they did not.

I cant request a re-delivery because i do not have calling card they apparently left.

AND THEY EXPECT ME TO PAY A $5.50 FEE TO RE-DELIVER!!

I have contacted them and received no reply so far.

I would give zero stars if possible. Promises of delivery but parcels just disappear or "in transit" for days and days and days. Send emails and messages with no response. They don't care. Then delivery driver leaves on letterbox for any passer-by to steal. And 6 cars in driveway so plenty of people home to take delivery.

I will NEVER buy anything from a company that uses ARAMEX to deliver.

Website tracking is a lie, paying for their service will result in you or the customer having to do a lengthy and painful refund process as they lose/damage or destroy whatever is given into their care.

Poor tracking, nonexistent customer service. Any company that uses this company for shipping doesn’t care about their customer experience.

ARAMEX CONTINUE TO BE A COMPANY WHO DO NO DELIVER!!!!

Aramex are a dreadful company who do not deliver. When you purchase items the companies need to find another delivery company as Aramex do not provide quality service.
They have had my parcel for 6 weeks now and they have not delivered it.
I have provided the tracking number so many times MP0076925891.
For the past 6 weeks have putting in complaints, phone calls, writing in social media and get conflicting answers or no answers at all. I get told there is no reason for it not being delivered to be told it was coming last week to being told its lost.
They do nothing to fix the problem.
They have had my parcel for 6 weeks and still wont deliver it!!!!!!!!!!!!!!!!!!
They will not put you through to a supervisors when you ask. They say that are not at work.
This is the third time I have had issues with this company.
They have a 1.2 star rating because they are such a bad company. They have 96% negative reviews for a reason.
They have
-poor communication
-they refuse to provide answers to your question
-they do deflecting behaviour
-they lose your parcel
-they do no give you compensation for the lies, the unnecessary stress they cause, the anger they cause, the missing out of items cause they lost your parcel and they are no longer in stock, for not keeping you updated.

When you ask them have you lost it? They wont give you a straight answer. They say thank you for your patience you will need to reach out directly to the shipper for additional details concerning the shipment status, any replacements, or any eligible refunds.

That is NOT THE ISSUE. THE ISSUE IS ARAMEX AND THEIR FAILURE TO DELIVER MY PARCEL.

THE ISSUE IS ARAMEX AND THEIR FAILURE TO PROVIDE ANSWERS.

ARAMEX HAVE THE PARCEL!
ARAMEX WONT DELIVER THE PARCEL!
ARAMEX WON'T PROVIDE STRAIGHT HONEST ANSWERS!
THE ARAMEX OPERATION MANAGER WON'T REPLY TO THE QUESTIONS PRESENTED TO HIM IN A LETTER SENT TO HIM!

THEY DEFLECT YOU BACK OT THE SENDER FOR ANY FURTHER ASSISTANCE. THE SENDER HAS NOT CREATED THE PROBLEM, ARAMEX HAS. ARAMEX NEEDS TO RESOVLE IT FIND THE PARCEL THEY HAVE COLLECTED AND DELIVER IT! SIMPLE!!! BUT NOT FOR SLACK ARAMEX!

They are very unreliable, unprofessional, only provide poor service. They withhold your parcel. Won't give honest answers.

Then they have the audacity to say for future shipments we recommend downloading the Aramex application for convenient tracking. Seriously!!!!
How dumb this statement is.

I have the tracking email and number that I can follow that. But again that is not the issue.

The issue is Aramex don't deliver.
The issue is Aramex don't answer questions.
The issue is Aramex don't provide compensation for their stuff up, for their unacceptable behaviour, for them deflecting.
The issue is Aramex don't seem to understand the negative effect they have had on customers, the anger and frustration they have caused and all the time wasting following up!!!

ARAMEX YOU ARE RESPONSIBLE FOR YOUR ACTIONS AND YOU NEED TO CORRECT WHAT YOU HAVE DONE.

They demonstrate ignorance.

This company is to be avoided. Find someone better who will actually deliver to you promptly.
Is 6 phone calls enough to get you to deliver my parcel??
Is 3 online enquires enough to get you to deliver my parcel??
Are 3 reviews enough to get you to change your ways and deliver my parcel??
Is writing to the Operations manager enough to get you to deliver my parcel??
Is 25 messages messages on messenger to Aramex enough to get you to deliver my parcel??
Aramex has had my parcel for 6 weeks now and still wont deliver my parcel.
Instead of the ridiculous messages to be patient and for your understanding, instead of ignoring me, get to and deliver my parcel pronto!!!
Is 6 phone calls enough to get Aramex to deliver my parcel? No!
Is 3 online enquiries to Aramex to get them to deliver my marcel? No!
Are 3 reviews enough to get Aramex to deliver my parcel? NO!
Is writing to the Operations Manager enough to get Aramex to deliver my parcel? NO!!!
Are 25 messages to Aramex on social media, messenger enough to get Aramex to deliver my parcel? NO!!!

They refuse to deliver my parcel.
They refuse to answer my questions!!!
They refuse to provide information and updates.!!!

They clearly take NO ACTION with complaints.
They are so unreliable and lack customer service skills. They are liable for the parcel as they took deliver and they need to make amends.
Aramex is a loathsome, abhorrent company that fails to deliver peoples parcels. AVOID and find a better company who has integrity and delivers your parcels.

Left parcel sitting on top of my letter box in full view of anyone walking or driving past, my door is about 4 metres from my letterbox and I was also home, no excuse.

Dreadful customer service - be warned this courier service is crap! Delivered package to the wrong address despite my correct address being clearly visible on my letterbox. I rang customer service, the person I spoke to was empathetic but zero outcome. Use this courier service at your own risk!

The worst service I've had parcels out the front for pick-up since 22nd Dec waiting out front
No one turns up or bothers to trace anything no customer service
I'm suspecting they ate an Arab owned and have no idea about customer service if will not use aramex again

I know it’s not the most common opinion, but I had a genuinely great experience with Aramex. As soon as they received my package from Australian Customs, they delivered it the very same day. The parcel arrived in perfect condition, my expensive order was handled exactly as I’d hoped.

Maybe it’s thanks to our local franchisee? Whoever was responsible, thank you, I really appreciate it.

Even their customer service reached out with a prompt message to let me know the delivery was on its way. My only gripe is that their tracking updates could be more accurate. Other than that, no complaints.

Terrible Service. Parcel has been "in transit to central coast" since 22nd December and everytime I call they said they'll provide an update and proceeds to not update at all. Horrendous service. I understand why this is regarded as the worst courier in all of Australia.

I've been waiting for this parcel for almost a month at this point. Completely incompetent courier service

For years Aramex has been the worst logistics company I’ve dealt with.

Delivery tracking is consistently unreliable, with infrequent or completely absent status updates. Their customer service is equally disappointing; online chat queries are routinely dismissed without meaningful answers or any real attempt to resolve issues.

My experiences with Aramex have been so consistently poor that I now avoid any retailer that uses them, even if it means paying more elsewhere. The stress and inconvenience simply aren’t worth it. Deliveries via Aramex have become a guaranteed headache.

I have just received a parcel delivered by Aramex. It appears that the delivery driver did not bother to leave their vehicle but simply left the parcel behind my letterbox visible for anyone to steal, despite the instructions being "leave in a safe location".

I am beyond frustrated with my experience with Aramex. I ordered a package a full month before Christmas to ensure it would arrive on time, but the level of incompetence I witnessed was staggering. I actually saw the driver drive past my delivery location, take a quick glance out the window, and then immediately report the package as 'could not find delivery location' in the system.

It is now New Year’s, and I am still empty-handed. To make matters worse, Aramex’s customer service has been completely unhelpful throughout this entire ordeal. This package was meant to be a Christmas gift, and it was incredibly disappointing and embarrassing to have nothing to give them nothing on the day. Aramex is easily one of the worst courier services I have ever dealt with; they seriously need to step up their game and take accountability for their drivers’ laziness.

Absolutely hopeless. Ensured there was someone on site all day - including missing lunch - and they still failed to deliver. Then they want to charge an additional redelivery fee.
DO NOT USE ARAMEX

eight days to deliver a parcel from Sydney to Taree NSW is just poor and it still has not arrived. I get goods from China in ten days by Aust post.

Aramex Maryborough are a joke. The courier comes when it suits him and he doesn’t know what deodorant is. The customer service is non-existent. Can’t even call the depot anymore. Strongly recommend using other companies. Pricing is rubbish in comparison to others also

I’d give less than 1 star if I could. I have rung them 5 times as they told me that they were unable to deliver my eBay parcel claiming the address was incomplete. I find this doubtful. It’s been 3 weeks still nothing. eBay trader is sending another through Aust Post.

A delivery company that cannot deliver. After I contacted them 23/12/25 regarding a parcel ARAMEX received 16/12/25 they responded first by saying they were too busy to deliver it until January and then THAT IT WAS MY FAULT because I did not order from the retailer early enough (for the record it was ordered 7/12/25). Here is ARAMEX's 2 responses, latest one first:

"No, we are informing you that since you placed the order for this parcel too late, there isn't enough time for it to be delivered before Christmas. We recommend that you order earlier in the future to prevent the disappointment this situation has caused you."

And before that:

"Regrettably, Aramex did not obtain this parcel until the 16/12/2025, which is sadly insufficient time to ensure delivery before Christmas, considering the surge in freight and the announced delays in your region.
We have reached our peak period and as a result, are experiencing extremely high volumes. While we have increased our staffing and courier support, there may still be unavoidable delays as advertised on our website.
As per our website, your area is delayed. We are currently experiencing an additional 5+ business day delay in delivery for this area. The most effective way to check for any updates or delays before contacting us is through the Service Updates located on the Aramex website, alternatively, you can set up a free Aramex Receivers Account via the Aramex website to monitor your parcels and see delivery images from drivers.
As your item has been booked in by your sender using our standard service, the estimated delivery window for this standard delivery parcel was 19/12/2025 - 24/12/2025 which means the new estimated delivery window is now from 02/01/2026 to 07/01/2026 however, additional time might be necessary. Once this parcel is received and prepared for delivery, you will see an on-board scan.
Please feel free to contact us after 10/01/2026 if delivery has not occurred.

What a uselesss company!
They didn't even try to attempt delivery but instead received notification of atempted delivery which I had to pick up from a company that sells tiles! What a F!@#$%G joke

If I could give less than one star I would. Package containing expensive skis has been at Perth depot since 4 Dec ready for delivery on next cycle. Still no sign that it will be delivered anytime before we fly out on 27 Dec. have lodged enquiry on their website - no response. Avoid at all costs.
Lovely that they have replied stating to lodge an enquiry. Already did that. No resolution.