Aramex Reviews 1,765

Been trying for a couple of days to get answers as to why my consignment hasn’t been scanned for over a week. Melbourne to Rockhampton you’d think 5 working days would be enough. But now it’s late without explanation. All I get is crickets in response. I think their franchisee business model leaves a lot to chance. Had I known the company I purchased from would sent my order via Aramex I would have chosen a different option

Again and again no information about the problem no delivery worst delivery service in Australia if something is being sent through them hold my breath waiting for it to arrive

Can't deliver a parcel and contact centre has no idea. They also request money to release a parcel if they have not been able to deliver a few times, which happens when they don't actually ring the bell.

one of the worst! been a month for a simple delivery.

I am beyond disgusted with this company. My package was supposed to arrive on April 13, 2026. Today is April 20, and it’s still not here. This is completely unacceptable.

At first, they had the nerve to tell me I was “too far away.” After I pushed back and they realized I’m only 15 km away, the lies started. They promised immediate delivery, an email, an SMS—nothing. Absolutely nothing. Just empty promises and silence.

I called again—same story. Arguments, fake assurances, and again, no follow-through. Then in chat, they casually said delivery would be between April 21–24, even though the package has been sitting with them since April 13. That’s not a delay—that’s pure negligence.

I have never experienced such arrogance, incompetence, and outright disrespect toward a customer. And to make it worse, they ended the chat so I couldn’t even respond. Completely unprofessional and cowardly.

This company is a joke—lazy, disorganized, and utterly incompetent. It’s shocking that management allows this level of failure while customers are constantly complaining. Clearly, there is zero accountability.

Honestly, it feels like they won’t learn until they are taken to court and forced to face consequences. People pay for a service—not for excuses, lies, and people sitting around doing nothing.

I strongly advise everyone: stay far away from this company. They are unreliable, unprofessional, and a complete waste of time and money. They should be shut down.

Daughter order a new bed and when they delivered it, they had not delivered the bed head. Wife rang and told them and it took them another 3 days to get the bed head here, 3 days my daughter had to sleep on the mattress on the floor. When they delivered the bed head, they dropped in front of the fence. Couldnt even bring it in and applogise for their stuff up. Absolutely disgraceful and unprofessional.
Then I had one of their drivers blow through a red light and almost run into me. Lucky I was watching the moron behind the wheel.
I wish I could give you NO stars, and I would never recommend your services to anyone!!!!

Ordered a large parcel that was available to be left with no signature. They apparently attempted delivery but package was not attempted as I dont even have a fence or any reason to not deliver apart from pure laziness. Made sure wife was home the next day and watched a van park then do a u turn and leave. Then I was home today and same thing. I was in the front yard and he didnt even try and pull it out. Pure laziness 4 phone calls to aramex and not one person could give me an answer. If your drivers arent capable dont accept the jobs. Absolute joke not the first time ive had problems with this company either. After many phone calls and zero accountability from anyone i of course never got my package before the weekend when I was assured I would and after telling them Thursday to leave it at the depot Friday so I could collect myself as they weren't capable they allowed my package to go out with another lazy driver who aramex couldn't even contact as his number was disconnected.

Unfortunately it is not me who went with Aramex but the company that I bought a product from. The company is awful to negotiate around if you’re trying to email for information. They emailed me that my parcel had been delivered yet they gave me no proof of delivery. When I tried to email them, I wasn’t able to put my address in. My gut feeling is they don’t deliver so leave it at a designated spot. The only way I found out where it was was giving the 1300 number a call. They are in Port Melbourne. Of course they’re able to tell me where it has been left because that is their modus operandi. Not delivery. The 1 star is for the bloke who helped me locate it.

I have been unfortunate enough to have had to receive parcels through Aramex for well over five years now and they would have to be the most incompetent company i have ever dealt with. Not a single transaction in that time has gone smoothly without a problem. Way too many problems with them to list. The most problematic being their lack of communication and delayed deliveries. NEVER NEVER NEVER use Aramex if you have a choice. Australia Post are champions compared to Aramex.

Online tracking doesn't work
Contact Centre will never pick-up the phone.
How come this company is still operating ?
It deserves less than 1 star.

Had a delivery sitting for collection for over a week with 4 x re-bookings and still a no show. I live in the heart of the City so no excuses.

Dissapointed.Ordered from Temu on 26 March. Only received 1 delivery update on 30 March and still waiting for a current update. Every time I call, someone reads off a script and just tells me to keep an eye on my text messages and email. No replies when I created a ticket, no response at all. I thought Australia Post was bad but Aramex excels in being the worst delivery courier company Iv ever had to deal with.

I received a two day delay notification with no explanation and then I receive a message from Bunnings and Aramex that my delivery will be today. It is 6:13pm and still NOTHING!!! Nobody from their friendly customer care team responds…

I have read other reviews about Aramex and mostly complaints, why does BUNNINGS continue to use their poor services???

Tracking has shown that my two parcels arrived at Aramex Perth depot three days ago. So far they have not moved. That's longer than the time it's taken for them to come from over east.

Aramex - I am writing to express my dissatisfaction with the level of service I have received. There has been no follow-up on my request, and my emails have gone unanswered. Additionally, I have been unable to reach your customer service team via the landline, which has made it extremely difficult to resolve my issue. I request your immediate attention to this matter and a prompt response.

By far the worse courier service I have had the displeasure to use. Deliver Attempts are not actually attempted, security camera footage proves that.

Delivering to HUBs over 10km away is not acceptable, multiple complaints result in another purported delivery attempt - same result unsurprisingly. then delivered to a HUB over 50km away.

Multiple complaints with no email / phone response. When there is a response, its just to state that a re-delivery will be scheduled - which results in the same delivery attempt issue. No acknowledgement of issue or that any complaints are being reviewed.

Single handedly the worst customer service experience I’ve ever had in my life. I contacted them 10 times via chat, WhatsApp and phone to redirect a parcel. Was advised on every occasion it had been rerouted, and surprise surprise, it still turned up at the wrong address.
How are you guys still in business. Trash

I have been a long term customer of a particular Pet bussiness, which has stores and an online store. I have been to multiple stores but predominatley use the online store set to auto order. In the last 2 year I have noticed packaged from this company ( and other companies which use aramex) are consistently late, often damaged, the packaging ( boxes especially) is so damaged items are missing. The customer service of all the companies I order from has been fantastic, the regular company especially has been wonderful. I have raised on several occassions how poor the amarex service is with this Pet company and highlighted the need to change- Despite their best efforts I am changing to a compeditor which costs more but uses a better currier service, knowing things will arrive on time, and undamaged.

Parcel was delivered by the courier and actually THROWN over our back fence!
We have him on camera
My items and the packaging are broken rendering it ungiftable
I will never buy from any online stores that use this useless delivery company
They need to educate and train their non English speaking couriers better!

I was home, my screen door was open but locked. I answered the door after hearing the doorbell and the delivery driver simply threw my parcels on the ground in front of my door, whilst I was there. Utter rudeness and unprofessionalism. I'm glad I don't personally use this service, it was organised through ebay and I would NEVER recommend them 👎🏻👎🏻👎🏻