We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just the best provider of quality water filters that fit our Samsung American fridge freezer after Samsung changed the fitting and the code. Great value products delivered on time every time. Great cu... See more
Company replied
Very helpful customer service. I purchased a Reverse Osmosis under sink filter from Aqua Cure several years ago and was given very helpful advice given our private water supply is very peaty. Aqua C... See more
Company replied
I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more
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Company details
- Water Filter Supplier
- also in
- Hot Water System Supplier
- Water Pump Supplier
- Water Purification Company
- Water Softening Equipment Supplier
- Water Treatment Supplier
Written by the company
Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.
Contact info
Units 3a & 3b Dakota business park, Dakota Way, L40 8AF, Burscough, United Kingdom
- +44 (0) 1704 516916
- sales@aquacure.co.uk
- aquacure.co.uk
4.8
Excellent
375 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Above and Beyond
Following from our private water supply failing its annual test I contacted Aqua Cure straight away. Their response was immediate and we very quickly established where our now aging filter system had broken down. Spare parts were dispatched that afternoon and arrived by courier first thing the following morning meaning that within hours our water was once again safe to drink straight from the tap.
Follow-up has also been first class ensuring that the supplied parts had indeed done the trick. Robyn being the person of contact was very helpful and her backup team have a great knowledge on helping keeping a private water supply safe to drink.
I can't recommend highly enough, thank you Aqua Cure.
12 October 2026
Unprompted review
Reply from Aqua Cure
Hi,
Thank you so much for taking the time to leave such a detailed review. We understand how important it is to restore safe drinking water as soon as possible, so it's great to hear that the issue was identified promptly and that the replacement parts arrived in time to get your system working again.
I'll be sure to pass your kind comments on to Robyn and the rest of the team. They take great pride in supporting customers and sharing their knowledge to help keep private water supplies safe and reliable.
Thank you for your recommendation and for choosing Aqua Cure. We're always here if you need any further assistance in the future.
Many thanks,
Lou and the CX team!
Correct parts delivered promptly, with responsive service
I ordered parts on a Thursday morning, with overnight shipping to the marina I am currently at. The parts did not arrive as expected on Friday. I contacted the company, and they provided the Fedex tracking link, showing that the parts had been shipped the same day that I ordered them, picked up by Fedex, and then Fedex dropped the ball and failed to make delivery on Friday. The parts arrived on Monday.
Once I contacted the company, they were very helpful, and offered to refund the overnight shipping cost (which I expect they will do, given their responsiveness so far).
The only improvement I would suggest is for the company to provide tracking information by default, rather than upon request.
I anticipate ordering more parts from Aqua Cure in the future, given their responsiveness to this new customer on a small order.
2 October 2026
Unprompted review
Reply from Aqua Cure
Hi Jerry,
Thank you for taking the time to leave such a detailed review. While we're sorry that your order didn't arrive on the expected Friday, we're pleased we were able to assist quickly and provide clarity on the shipment's progress.
We're glad our team could help resolve the situation and appreciate your understanding regarding the courier delay. Thank you also for your suggestion regarding tracking information. Customer feedback is invaluable, and we're always looking for ways to improve the experience we provide.
We greatly appreciate your kind words and look forward to supporting you with any future orders.
Many thanks,
Lou and the CX team!
We have used their filter products for…
We have used their filter products for years. They are very user friendly when ordering online and any problems are quickly resolved. I highly recommend using Aqua Cure and Pureflo.
22 September 2026
Unprompted review
Reply from Aqua Cure
Hi,
Thank you for your fantastic review and for your loyalty over the years. We're delighted to hear that you've found our products reliable, our website easy to use, and that any issues have been resolved quickly by our team. Your recommendation is greatly appreciated, and we look forward to continuing to support your water filtration needs in the future.
Many thanks,
Lou and the CX team!
Very helpful customer service
Very helpful customer service. I purchased a Reverse Osmosis under sink filter from Aqua Cure several years ago and was given very helpful advice given our private water supply is very peaty. Aqua Cure have always been very helpful and quick to respond when I have re ordered replacement filters. I can thoroughly recommend them.
10 September 2026
Unprompted review
Reply from Aqua Cure
Hi Andrew,
Thank you for your wonderful review and for your continued support over the years. We're delighted to hear that our team was able to provide helpful advice and that you've continued to receive prompt support when ordering replacement filters. Thank you for your recommendation, and we look forward to helping you for many years to come.
Many thanks,
Lou and the CX team!
Easy, accurate, well priced
Quick accurate delivery. Easy to use website. Good price.
25 August 2026
Unprompted review
Reply from Aqua Cure
Hi Will,
Thank you for your review. We're delighted to hear you found our website easy to use, our prices competitive, and your delivery quick and accurate. We really appreciate your feedback and look forward to helping you again in the future.
Many thanks,
Lou and the CX team!
From an honest mistake comes amazing customer service
Please stick with the story as it's important.
Initially, I didn't get to buy anything because I had an issue with their advertising and pricing.
Found an ad online advertising the product at £65.80. Clicked through to the website and it was £100.61.
Apparently, the first price was a trade price without VAT - nowhere did it make that clear. Seemed to me to be wrong not to clarify this on the ad so didn't purchase the product. But I let the company know and posted a review.
Full credit goes to the Customer Service Manager - Louise. She reached out to me, we had a chat and they have honoured the price as advertised. Even though that was a mistake.
You cannot get a better customer service experience than this and Louise needs to take the credit for the action she initiated.
Product now purchased.
Thank you.
21 August 2026
Unprompted review
Reply from Aqua Cure
Hi Ian,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you disappointed. We understand how frustrating it can be when the price you initially see differs from the price shown when visiting a website.
We appreciate you bringing this to our attention, and understand your decision. As we do not have a contact telephone number for you, I have sent an email so we can discuss your experience further. Feedback like yours is valuable, and we will continue to work with our partners where possible to ensure customers have clear and accurate information when considering our products.
Many thanks,
Lou and the CX team!
Since replacing my fridge water filter
Since replacing my fridge water filter, I’ve noticed a much fresher and crisper taste to the water, and the whole family has commented on the difference.
With the warm summer we’ve just had, it was a fantastic move and I’m really happy with my purchase from Aqua Cure. I’ll definitely be using them again in the future.
15 July 2026
Unprompted review
Reply from Aqua Cure
Hi Danny,
Thank you for your fantastic review. We're delighted to hear you've noticed such a positive difference in the taste and quality of your water since replacing your fridge filter. We really appreciate your support and look forward to helping you again with your future water filtration needs.
Many thanks,
Lou and the CX team!
Reply from Aqua Cure
Hi Matt,
Thank you for your wonderful feedback. We're delighted to hear we could provide the assistance and support you needed when it mattered most. If there's ever anything else we can do, we're always here to help.
Many thanks,
Lou and the CX team!
Reply from Aqua Cure
Hi Shona,
Thank you for your review! We're delighted to hear you were happy with the product, found it to be great value for money, and received it quickly. We really appreciate your feedback and look forward to helping you again in the future.
Many thanks,
Lou and the CX team!
Awful service
Ordered a part which was £5, needed it urgently so paid £15 for next day delivery. Did not arrive, when I called they said a signature was required a delivery had been attempted. No delivery was attempted. They said they would look into it and call back. Never called back. Package arrived at 1610 that day, left on the door step so no signature required. Awful company and awful service. No one ever rang back.
1 July 2026
Reply from Aqua Cure
Hi Robert,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, particularly given the urgency of your order. We understand how frustrating delivery issues can be when you're relying on a part arriving quickly.
We appreciate your concerns regarding the information you received and the communication that followed. Customer service is something we take very seriously, so we're disappointed to hear you were left feeling unsupported. We value all feedback and will use your comments to review the experience you've described.
Many thanks,
Lou and the CX team!
Great service and clear communication
Great selection, fast delivery, well priced and consistent and friendly after sales support
26 June 2026
Unprompted review
Reply from Aqua Cure
Hi Marc,
Thank you for your fantastic review. Providing a consistently friendly and reliable service is something we take great pride in, so your feedback is greatly appreciated. We look forward to helping you again in the future.
Many thanks,
Lou and the CX team!
It was exactly what I ordered and…
It was exactly what I ordered and arrived when I was told it would be.
2 July 2026
Unprompted review
Reply from Aqua Cure
Hi Darren,
Thanks for your review. We're pleased to hear your order arrived exactly as expected and when promised. Providing reliable products and delivery is what we strive for, so it's great to know we met your expectations. We appreciate your feedback and your custom.
Many thanks,
Lou and the CX team!
Just the best provider of quality water…
Just the best provider of quality water filters that fit our Samsung American fridge freezer after Samsung changed the fitting and the code. Great value products delivered on time every time. Great customer care with a follow up call to find out what my experience using them was like. 5 stars all the way!
1 July 2026
Unprompted review
Reply from Aqua Cure
Hi David,
Thank you for such a fantastic review. We're delighted to hear you've found the right water filters for your Samsung fridge freezer and that you've been happy with the quality, value, and reliability of our service. It's especially great to know our follow-up call helped make your experience even better. We really appreciate your support and look forward to helping you again in the future!
Many thanks,
Lou and the CX team!
Great Company, Great Tap, Great Filter and now Great Water
Excellent company to deal with.
Have bought several Taps and numerous filters from this company and have always been impressed with service, delivery and quality of my orders.
I look forward to purchasing many more filters in the future.
15 June 2026
Unprompted review
Reply from Aqua Cure
Hi Keith,
Thank you for your wonderful review and for your continued custom. We're delighted to hear you've been impressed with the quality of our products, service, and delivery over the years. It means a lot to know you choose Aqua Cure for your taps and filters, and we look forward to supporting you with many more purchases in the future.
Many thanks,
Lou and the CX team!
Great communication & Knowledge of products safety data
Great communication with regards to product and the safety data sheets. Operator went out of their way to allow us to continue to remain complient.
24 June 2026
Unprompted review
Reply from Aqua Cure
Hi David,
Thank you for your great feedback. We’re really pleased to hear our team was able to support you with the product information and safety data sheets. Ensuring our customers stay compliant is important to us, so it’s fantastic to know we could help.
Many thanks,
Lou and the CX team!
Had difficulty finding a part and they…
Had difficulty finding a part and they sorted it for me
17 June 2026
Unprompted review
Reply from Aqua Cure
Hi Glenn,
Thank you for your review. We’re really glad we could help you find the part you needed. If there’s anything else we can assist with, we’re always here to help.
Many thanks,
Lou and the CX team!
Helpful staff and order arrived quickly
8 June 2026
Unprompted review
Reply from Aqua Cure
Hi,
Thank you for your review. We’re pleased to hear our team was helpful and that your order arrived quickly. We’re always here if you need anything further.
Many thanks,
Lou and the CX team!
quick and good price
12 June 2026
Unprompted review
Reply from Aqua Cure
Hi,
Thank you for your review! We’re pleased to hear you found both our pricing and service up to scratch. If there’s anything else we can help with, we’re always here for you.
Many thanks,
Lou and the CX team!
Thank you M Higham
Thank you M Higham
Had lots of help with our order from a lovely chap who found a great price, located stock and processed order super quickly.
Really felt supported and will look forward to working with him again.
12 June 2026
Unprompted review
Reply from Aqua Cure
Hi Joel,
Thank you so much for taking the time to leave this feedback. We’re delighted to hear how supported you felt by Mike, we think he's a lovely chap too. I’ll be sure to pass on your kind words to him. We really appreciate your support and look forward to working with you again soon.
Many thanks,
Lou and the CX team!
Fast shipping and great customer service
24 May 2026
Unprompted review
Reply from Aqua Cure
Hi,
Thank you for your review. We’re really pleased to hear you were happy with the fast shipping and our customer service. We appreciate your feedback and are always here if you need any further support
Many thanks,
Lou and the CX team!
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