A&Q Beds & Furniture Reviews 

144
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the incredibly helpful support team throughout the entire ordering process. Consumers note that the beds look wonderful, feel very comfortable, and arrive in secure packaging with professional assembly assistance available. Some reviewers were not happy with the overall product quality, mentioning broken wooden panels, faulty parts, and damaged deliveries upon arrival. A few other people also pointed out recurring issues with poor fabric durability, cheap finishing, and unhelpful customer support when trying to resolve complaints or secure proper replacements.

What people talk about most

Product

Reviewers express mixed feelings regarding their product experiences, reflecting high disagreement among... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised their beds for being sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy turnarounds,... See more

Service

Users describe positive interactions with service, highlighting prompt communication and helpful assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From placing the order to the delivery I was notified step by step everything was spot on very helpful with assisting me in making me choose the style colour and fabric a surprise bedroom makeov... See more

Company replied

Rated 5 out of 5 stars

I bought a super king size TV bed with gas ottoman lift which was delivered and fitted yesterday. From the first WhatsApp message to install it was five star service. I went for the linen material and... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from AQ beds in the past 4 years, i recommend the bed quality, colour and design choices including the delivery and assembly service. My first purchase 4 years ago was a dou... See more

Company replied

Rated 5 out of 5 stars

The customer service is great. I had measured my wall wrongly. But they were pretty much helpful in returning the heard-board to the factory and readjust it. The two beds I ordered look incredible, an... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

A&Q Beds is a bedmaking company based at the heart of Yorkshire in Dewsbury. We design and manufacture luxury beds designs in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(144)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently purchased a single bed

I recently purchased a single bed, and I'm thoroughly impressed! The quality and craftsmanship are excellent, and delivery was incredibly fast with no issues. Communication with the seller was top-notch. Highly recommended!

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service received from this…

Fantastic service received from this company , ordered my new bed which is stunning on the Tues and was delivered on the Friday the quality for the price is amazing defo recommended to anyone love my new bed and mattress thank you guys so much

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Love my new bed

I've been looking for a new bed for a year now i wanted to find the right one, I'm so happy with my choice I got the bumper line in cream plush in superking and it's perfect exactly what I wanted. The company is so easy to comunicate with get back to you straight away and is also easy to order online, would 100% recommend

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing bed and fantastic customer service

Had our bed delivered today and it is gorgeous! we ordered the Lynx beed bed in ice silver velvet and the quality is amazing, and looks incredible! The mattress is sooo comfy! The customer service was second to none. I had multiple questions and these were all all answered efficiently and in great detail. Even after I had confirmed our order, we asked for changes and these were actioned and was no problem at all. We are so impressed and so happy with a q beds and furniture, will be recommend to all our friends and family. If I could give 6 stars, I would. Thank you!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Start to Finish

Excellent Service from start to finish, I ordered through A&Q instagram every step of the way I got everything I asked for, The Quality of the bed and free box are absolutely amazing very goof quality and the price is amazing, I could not be any happier thank you guys so much !!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Great communication and top quality…

Great communication and top quality beds. I had an issue with the constructing of the bed around 20:30pm, 1 phone call and was all sorted within 5mins excellent customer service. Would 100% order again.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Quick response to messages or queries. Reasonable prices. Lots of choice with designs and fabrics. Ordered and delivered in 9 days. Would highly recommend and will be ordering again. Thank you

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Great beds with reasonable prices

Reasonable price, good designs and service and quality products.
We ordered two beds and two mattresses, all are awesome ❤️ above expectations. Thank you A&Q beds.
Looking forward to order our new sofas as well.

10 December 2024
Unprompted review
Rated 2 out of 5 stars

Good product but service needs improving

The product and quality of the bed is very good however, it took three deliveries to get it right. First they sent the wrong end of the bed and did not send the gas lift, screws etc and then parts were missing so in total had to wait just over two weeks. The other issues was the instructions are terrible and not detailed enough and the bolt tool provided did not work, lucky I had my own spanner set up the bed. Communication is ok but can be improved.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Hi my name is Clare from the very west of Ireland.this bed company has great customer service.im delighted with my new bed,so comfortable.delivery was exactly when they said and I was contacted about delivery time.very happy customer.thank you

5 November 2024
Unprompted review
Rated 5 out of 5 stars

High quality bed, fast delivery

I purchased a lynx wing bed in plush black and I love it. Enquiry to delivery took 24 hours. Communication was great. The delivery guy was friendly. The bed is high quality and easy to set up too. I would definitely recommend A&Q beds.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, I messaged them on a Tuesday and it was delivered on the Friday, they answered any questions i had, with a fast response, great communication through out, the bed is stunning and just what we ordered, thank you for a great service. Will definitely order again when I need another bed.

11 October 2024
Unprompted review

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