We bought 2 capella ottomans in pebble stone small double with mattress and 43” Hisense TVs. Got them online with ease, also had follow up calls from store to make sure we had got all we wanted and co... See more
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Review summary
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Reviews shaping this summary
Purchased the Astra Ottoman bed in cream as a bundle with mattress and LG smart nano cell tv. Quality is suberb! Went to the showroom first then placed order on their very easy to use website. Deliver... See more
Company replied
Ordered from TV beds and the bed came next day delivery. The bed itself is fantastic quality and easy to put together. By far the best bed I've ever had. Ordering was simple and I was contacted the fo... See more
Company replied
Really pleased with our new TV bed! We spent quite a bit of time looking around before deciding where to buy from, and I’m so glad we chose these guys. The whole process was really easy from st... See more
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Company details
Written by the company
Buy from the UK’s Original TV Bed Company – with 0% Finance Available Discover the largest selection of luxury TV beds in the UK at unbeatable prices. Enjoy free delivery, with professional installation and next-day options available. Upgrade your sleep and entertainment experience with our exclusive TruSound™ audio technology, premium mattresses from Nest & Sealy, and bundle options featuring the latest 4K TVs. As the UK’s biggest stockist of TV beds, we guarantee comfort, quality and exceptional value — so you can relax and enjoy the perfect night’s sleep.
Written by the company
Contact info
18 Winchester Rd, WA11 9XQ, Haydock, United Kingdom
- 01942 718471
- sales@tvbed.co.uk
- www.tvbed.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Bed hasn’t even arrived but the…
Bed hasn’t even arrived but the customer service has been great. Highly recommend to any wary shoppers!
16 October 2026
Unprompted review
Reply from TV Bed
Thank you so much for your review. We're delighted to hear you've had such a positive experience with our customer service team so far. We really appreciate your recommendation and hope you absolutely love your new bed when it arrives!
Sigma Ottoman TV Bed
My wife and I purchased a small double Sigma Ottoman TV Bed for our son’s apartment. I had the job of putting the bed together when it arrived. Assembling it was straightforward, the components were clearly marked, and the instructions clear. The build quality is excellent; everything slid into place and the fixings aligned neatly. The bed frame is solid and well-engineered, the upholstered finishes are high end and the integrated TV lift is slick and quiet.
The space under the bed frame is a useful storage compartment, my son is using it to store suitcases and sports equipment. It is easily accessed by lifting the bed frame and mattress with the aid of pneumatic gas struts that are fitted to the steel frame.
The TV bed has turned the bedroom into a sleek, cinema space, with the added bonus of a large handy out of sight storage area.
15 October 2026
Unprompted review
Reply from TV Bed
Thank you so much for taking the time to leave such a review. We're delighted to hear how impressed you are with the quality and design of the Sigma TV Bed, and that you found the assembly straightforward. It's fantastic to know your son is making the most of both the TV feature and the extra storage space! We hope he enjoys his new bed for many years to come. Thank you again for choosing us.
I ordered a tv bed only to be sent the…
I ordered a tv bed only to be sent the bed frame. There’s no way I’d pay in excess of £1300 for a bed frame alone. This doesn’t make sense. I am reporting to trading standards. Misleading information and did not state explicitly that it was only the bed that came with the order and not the tv as well.
13 October 2026
Unprompted review
Reply from TV Bed
Thank you for your review.
We would like to clarify that our website is not misleading. Nowhere on our product listings does it state that a television is included unless specifically advertised as part of a promotion.
We provide customers with the option to purchase a television directly through us, along with all the relevant specifications should they prefer to purchase their own television elsewhere.
We deliver hundreds of TV beds every week without televisions, and it is extremely uncommon for us to receive feedback suggesting that a television was expected to be included.
You are, of course, more than welcome to contact Trading Standards for independent advice, and we fully respect your decision to do so.
Our customer service team has already been in correspondence with you regarding this matter and remains available should you wish to discuss further.
Bed is great quality and service was…
Bed is great quality and service was quick happy with my purchase and service and would repurchase in future
1 April 2026
Unprompted review
Reply from TV Bed
Thank you for your lovely review! We’re so pleased to hear you’re happy with the quality of your bed and the service you received. We really appreciate your support and would love to welcome you back in the future!
I bought a tv bed
I bought a tv bed, and the service was professionally and friendly.
12 February 2026
Unprompted review
Reply from TV Bed
Thank you for your lovely review! We’re so pleased to hear you had a professional and friendly experience with us. We hope you’re loving your new TV bed.
Tv Bed purchase
Due to having such a great experience with our first purchase of a tv bed for our Son we purchased a further 2 beds with this company. Excellent value for money as well as the beds being of a high quality. Great customer service and the communications were great throughout the delivery process. Wouldn't hesitate to use them again in the future.
6 March 2026
Unprompted review
Reply from TV Bed
Thank you so much for your fantastic review! We’re so pleased you had such a great experience with your first TV bed that you came back to us for another two! It’s wonderful to hear you’re happy with the quality, value and service you received. We really appreciate your continued support and would love to welcome you back again in the future!
Brilliant experience from start to…
Brilliant experience from start to finish, had my bed and my 3 children’s beds from here with no issues. Fast delivery also! Would highly recommend
14 August 2026
Unprompted review
Reply from TV Bed
Thank you so much for your lovely review! We’re delighted to hear you’ve had such a great experience with us and that you’ve now had beds for yourself and all three of your children! We really appreciate the recommendation and hope you all love your beds for many years to come.
Absolutely amazing
Absolutely amazing, beautiful bed. Brought for my daughter and she is so happy and said it’s the coolest bed she has ever seen, I have to agree and I’m very jealous 😂. Needed to call customer service also because I just needed some help and the guy on the phone was so lovely and helpful. Highly recommend this company, everything is great from customer service to delivery and the beautiful beds. Thank you TV beds ☺️
30 September 2026
Unprompted review
Reply from TV Bed
Thank you so much for your review! We’re so pleased to hear your daughter loves her new bed “the coolest bed she has ever seen” is definitely what we like to hear!
It’s also lovely to hear that our team was able to help when you called. Thank you for choosing TV Bed and for recommending us – we really appreciate it!
Defective bed and missing tv
We paid full price for a TVBed so expected to receive a good quality bed and professional service.
After a few weeks with no updates on delivery we eventually received a date. We were very excited... but this is when all the issues began.
- Delivery and installation
Window given as 11.30-13.30 so I took time off work. The delivery team finally arrived at 16.30 (only 1 call around 16.00 to say they would be late) and then took more than 3 hours! to install.
So I missed paid work for nothing!
- Poor Quality
Despite paying full price, it looks apparent that the bed being delivered was a clearance product.
There was a bed slat and connector missing and damage to the front middle of the headboard, right in your eye line as you get into bed.
Its one thing being on the back/bottom but it is a hole and around it what appears to be a burn mark, in a prominent location.
Clearly this bed has NOT been quality checked prior to being shipped otherwise this would never have cleared the warehouse.
If we wanted cheap and defective we would have got clearance stock at a third of the price.
- Missing items
What's more is that there was no TV being delivered with the TVBed!!
When questioned, I was told that the TV order was put on hold, not sure why?!
I have ever since been chasing to find out:
-when the headboard will be replaced?
-when the tv will arrive, (currently sent to wrong address)?
-when the slat will be delivered?
Customer service is like pulling teeth and no information is forthcoming. Only the standard 'thank you for your email' responses to me trying to get what I have ordered and paid for. No signs of proactive customer service anywhere!!
TVBed might be good if there are no issues with your order but if you want complete peace of mind for a quality product and service, then go elsewhere.
29 September 2026
Unprompted review
Reply from TV Bed
Thank you for your feedback. We’re sorry to hear you’ve been disappointed with your experience.
We would firstly like to clarify that the Chelmsford you ordered was a pre-order model, with an estimated availability date shown on our website at the time of purchase. Your delivery was arranged within this timeframe.
We apologise that the delivery team arrived later than the time slot provided. Delays can unfortunately occur, but you should have been kept better informed.
We can also reassure you that you have not received a clearance product. The Chelmsford is a brand-new model which had never previously been in stock, hence it being on pre-order. The damage was reported to us on Friday afternoon and was immediately raised with the manufacturer. From the images, this appears to be transit damage. A replacement slat has already been sent, and we contacted you this morning to confirm that a replacement headboard is being processed for exchange.
Regarding the TV, this was dispatched to the original address provided on your order before your address was changed, which unfortunately resulted in it going to the previous address.
We appreciate how frustrating it is to experience several issues with a new order and apologise for the inconvenience caused. We are actively working to resolve everything for you as quickly as possible.
I would highly recommend this company
I would highly recommend this company, we placed our order and received our delivery window, this was out of what the website said, so we contacted Thw customer service team, who arranged for a quicker delivery using a different courier. to insure the bed was delivered within the stated time. They advisor I have spoken with a few times is always happy to help and really understanding
26 September 2026
Unprompted review
Reply from TV Bed
Thank you so much for your lovely review and recommendation!
We’re really pleased that our team was able to arrange an alternative courier and get your bed delivered within the expected timeframe. It’s also great to hear that you found our customer service team helpful and understanding throughout.
Thank you again for choosing us – we really appreciate your support and hope you love your new bed!
Having purchased two different TV…
Having purchased two different TV ottoman beds over the last couple of years, I can honestly say what excellent customer service and support I've received.
Especially Rob, who called me straight away after I contacted them.
Rob managed to find me a matching sample of material so I could repair a small hole that accidentally happened to my daughters bed.
Would highly recommend them and would use again.
Thank you
25 September 2026
Unprompted review
Reply from TV Bed
Thank you so much for your lovely review and for choosing us not once, but twice!
We’re so pleased to hear you’ve had such a positive experience with our customer service and support.
Thank you again for your continued support and recommendation. We really appreciate it and hope you and your daughter continue to enjoy your TV beds!
Hampton Bed
We bought the Hampton Bed, and wow the quality is amazing! Although we had a few issues with our delivery, this shouldn’t reflect on the company because it wasn’t their fault! The customer service has been great from the TV bed company! We really do love the bed. We really do recommend ordering from this company!! 😊
25 September 2026
Unprompted review
Reply from TV Bed
Thank you so much for your amazing review! We’re so pleased to hear how much you love your Hampton Bed and that you’re happy with the quality.
We really appreciate your understanding regarding the delivery issues too, and it’s lovely to hear you were happy with the service you received from our team.
Thank you again for your recommendation – we hope you enjoy your new bed for many years to come!
Over the moon with my bed such good…
Over the moon with my bed such good quality an rally lovely people help any way Thay can would definitely recommend them to friends an family
17 July 2026
Unprompted review
Reply from TV Bed
Thank you so much for your lovely review! We’re so pleased to hear you’re over the moon with your new bed and happy with the quality and service you received. We really appreciate your recommendation and hope you enjoy your bed for many years to come!
Great experience
Great experience. Bed is exactly as described and quality is amazing. Thank you
21 September 2026
Unprompted review
Reply from TV Bed
Thank you so much for the review! We’re delighted to hear you had a great experience and are happy with the quality of your new bed. We hope you enjoy it for many years to come.
Brilliant quality beds
Highly recommed tv beds. Family run business that actually care 💯. Brilliant quality beds cant fault them. Would definitely order from here again
21 September 2026
Unprompted review
Reply from TV Bed
Thank you so much for the review! It really means a lot to us. We’re so pleased you’re happy with the quality of your bed and the service you received. We’d love to welcome you back again in the future!
Fantastic bed
Fantastic bed, easy to assemble. Really good price and well made. Delivery was super quick as well. Would definitely recommend to anyone looking for a TV bed.
23 March 2026
Unprompted review
Reply from TV Bed
Thank you so much for the review. We’re delighted to hear you’re happy with your new TV bed and that you found the assembly straightforward. We really appreciate the recommendation and hope you enjoy your new bed.
Five Stars all day long
Really pleased with our new TV bed! We spent quite a bit of time looking around before deciding where to buy from, and I’m so glad we chose these guys.
The whole process was really easy from start to finish. Everyone we dealt with was friendly and helpful, there was no pressure, and they kept us informed along the way. Delivery went smoothly and the bed itself is even better than we expected.
The quality is excellent, it looks fantastic in the bedroom and the TV mechanism works perfectly. It’s one of those purchases where you wonder why you didn’t get one sooner!
Would definitely recommend them to anyone thinking about buying a TV bed. Great product, lovely people to deal with and genuinely good service.
20 February 2026
Unprompted review
Reply from TV Bed
Thank you so much for your review!
We're delighted that you chose us after taking the time to look at your options, and even happier to hear that your new bed has exceeded your expectations!
It's fantastic to know you found the whole experience easy and that you were happy with our team, communication and delivery service. Most importantly, we're so pleased you love the quality of the bed and have everything working perfectly.
Thank you again for choosing and recommending us – we really appreciate your support and hope you enjoy your new TV Bed for many years to come.
amazing company just moved in to new…
amazing company just moved in to new build address not showing they still sorted it got the bed to me when other company refused to deliver also i had build problem could not get lights to work not their fault but face timed me went through it all got bed set up very greatful highly recommend them
1 September 2026
Unprompted review
Reply from TV Bed
Thank you so much for your review!
We're so pleased we could help get your bed delivered to your new-build address and make the process as smooth as possible for you.
It's also great to hear that our team was able to help over FaceTime and get everything set up and working correctly. We're always happy to help wherever we can!
Thank you again for choosing us and for recommending us – we really appreciate your support and hope you love your new bed.
Absolutely love our Capella Ottoman TV…
Absolutely love our Capella Ottoman TV Bed in Pebble Stone. It looks great, feels really well made, and we’re very happy with the quality.
What really stood out for us was the customer service. The team were so friendly and helpful on the phone and made everything really easy. It’s always nice to deal with a company that genuinely takes the time to help.
Really pleased with the whole experience and would definitely recommend.
17 August 2026
Unprompted review
Reply from TV Bed
Thank you so much for your review!
We're delighted to hear that you love your Capella Ottoman TV Bed and are so pleased with the quality and finish.
It's especially lovely to hear your kind comments about our team. Providing friendly and helpful customer service is incredibly important to us, so knowing we made the whole experience easy for you means a lot.
Thank you again for choosing us and for recommending us – we hope you enjoy your new bed for many years to come!
Great Family Business
Lovely company! Great communication, TV bed was perfect and easy to put together, great quality, Delivery service was quick, great customer service 5star service, thank you :)
1 April 2026
Unprompted review
Reply from TV Bed
Thank you so much for your review!
We're so pleased to hear you had a great experience with us from start to finish, and that you love the quality of your new TV Bed!
It's also great to hear you found the assembly straightforward and were happy with the communication and delivery service.
Thank you for choosing us and for your lovely feedback – we really appreciate it!
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