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Aptive Pest Control - Austin Reviews 204

TrustScore 4.5 out of 5

4.5

7801 North Lamar, Suite E182, 78752 Austin, TX, US


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See what reviewers are saying

Rated 5 out of 5 stars

Aptive hires some of the best people. They love their jobs and can communicate well with customers. They have knowledge and understanding of their position and are friendly and courteous.

Rated 5 out of 5 stars

I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... See more

Company replied

Rated 4 out of 5 stars

Paul was great and did the service. Only minus I will give is the aptive online portal. I have to call reschedule all the time. I requested the agent that I need the service quaterly but still th... See more

Company replied

Rated 5 out of 5 stars

Great tech , fulfilled all of the house needs . Rodney called prior to leaving to make sure all of the problem areas of our house were covered. He went above and beyond for us, covering our septic tan... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 7801 North Lamar, Suite E182, 78752, Austin, TX, United States

  • 15127102494
Promotion box for Aptive Pest Control - Austin

We overthink pests so you don't have to.

Smarter pest control starts here.

4.5

Excellent

TrustScore 4.5 out of 5

204 reviews

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Rated 2 out of 5 stars

Not very good experience

They always make tricky on scheduling to collect more money

15 January 2026
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Reply from Aptive Pest Control - Austin

Hi Jianping,

Thank you for sharing this feedback. We understand why scheduling concerns, especially when they feel unclear or inconvenient, can be frustrating. At Aptive, our scheduling and billing are designed to support consistent, effective pest control rather than create confusion or unexpected charges, so it’s concerning to hear this was your impression.

We’d appreciate the chance to review your service schedule and billing details together to make sure everything aligns with your expectations and to clear up any misunderstandings. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can take a closer look and address this properly. Thank you for being part of the Aptive neighborhood, we value your feedback and the opportunity to improve your experience.

-Jasmine

Rated 5 out of 5 stars

Great price

Great price, quality service, excellent communication. Staff is always friendly and communicates before and after arrrival.

10 January 2026
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Reply from Aptive Pest Control - Austin

Hi there,

Thank you for sharing your experience! We’re thrilled to hear that our Aptive team has provided friendly, professional service with clear communication before and after visits, all while delivering great value. Providing reliable, thorough service with excellent communication is always our goal, and it’s wonderful to know that this has been reflected in your experience. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate your trust and feedback.

-Jasmine

Rated 1 out of 5 stars

Horrible experience

Three times Aptive has baited and sprayed for rodents, ants and roaches. We still have more ants than ever. I saw a roach alive not dead this morning and no rats/mice have been caught. We are doing our own diy extermination. Your company I would not recommend to anyone.

4 January 2026
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Reply from Aptive Pest Control - Austin

Hi Shirley,

We sincerely appreciate you sharing your feedback and we’re sorry to hear that your experience has not met expectations. At Aptive, we take pest concerns very seriously and strive to provide effective, thorough solutions for every home. We would like the opportunity to review your service history and work with you to address the ongoing issues. Please reach out to us at socialmedia@goaptive.com at your convenience so we can ensure your home receives the attention it needs. Thank you for being part of the Aptive community, and we hope to make this right.

-Jasmine

Rated 5 out of 5 stars

The tech was very thorough and…

The tech was very thorough and informative!

7 January 2026
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Reply from Aptive Pest Control - Austin

Hi Janice,

Thank you for sharing your feedback! We’re thrilled to hear that our service professional was thorough and informative. At Aptive, providing clear communication and detailed service is a top priority, and your kind words mean a lot to our team.

-Jasmine

Rated 5 out of 5 stars

Terrance is great

Terrance is great! Does a thorough job and is very courteous. Looking forward to his next visit.

3 January 2026
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Reply from Aptive Pest Control - Austin

Hi there,

Thank you for sharing your experience! We’re thrilled to hear Terrance has been thorough and courteous during his visits. We’ll be sure to pass along your kind words, recognition like this means a lot to our team.

We look forward to continuing to provide the same great service on Terrance’s next visit and appreciate you being a part of the Aptive community.

-Jasmine

Rated 5 out of 5 stars

Really works

Top notch service with friendly and knowledgeable technicians. Haven’t had an insect problem since starting their regular treatments over two years ago.

3 January 2026
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Reply from Aptive Pest Control - Austin

Hi Chris,

Thank you for sharing your experience! We’re thrilled to hear that our service professionals have provided friendly, knowledgeable service and that our regular treatments have helped keep your home protected for over two years. At Aptive, delivering consistent, effective protection and peace of mind is our top priority.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Rated 5 out of 5 stars

Excellent service

I’ve used them for years because of their excellent service and well trained technicians.

31 December 2025
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Reply from Aptive Pest Control - Austin

Hi Brenda,

Thank you for your continued trust in Aptive! We’re thrilled to hear that our service and well-trained service professionals have kept you satisfied over the years. At Aptive, we take pride in providing consistent, thorough care and making sure our customers feel confident and supported. We truly appreciate you being part of the Aptive community.

-Jasmine

Rated 5 out of 5 stars

People are very professional and…

People are very professional and knowledgeable.

23 December 2025
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Reply from Aptive Pest Control - Austin

Hi Leland,

Thank you for sharing your feedback! We’re glad to hear that our team’s professionalism and knowledge have made a positive impression. At Aptive, we take pride in providing thorough, reliable service and ensuring our customers feel confident in the care of their homes. We truly appreciate you choosing Aptive.

-Jasmine

Rated 5 out of 5 stars

On time/ service

Courteous and always on time.

21 December 2025
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Reply from Aptive Pest Control - Austin

Hi there,

Thank you for sharing your feedback! We’re glad to hear our team is consistently courteous and punctual. At Aptive, we take pride in providing reliable, attentive service, and it’s wonderful to know this has been reflected in your experience. We truly appreciate you being a valued part of the Aptive community!

-Jasmine

Rated 5 out of 5 stars

Richard with Aptive Pest did a…

Richard with Aptive Pest did a wonderful job! He is so thorough & friendly.

23 December 2025
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Reply from Aptive Pest Control - Austin

Hi Marilyn,

Thank you for sharing your experience! We’re thrilled to hear that Richard provided thorough and friendly service. At Aptive, we take pride in our team’s commitment to making every visit effective and positive, and it’s wonderful to know Richard’s efforts made a difference. We truly appreciate you being a valued part of the Aptive community!

-Jasmine

Rated 5 out of 5 stars

Always good service

Always good service. They are interactive with the clients to ensure places that need treatment receive them

9 December 2025
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Reply from Aptive Pest Control - Austin

Hi Demo,

Thank you for sharing your experience. We’re glad to hear you continue to receive good service and that our Aptive service professionals take the time to stay interactive and focused on the areas that matter most to you. That communication is a big part of delivering effective, consistent pest control, and it’s great to know it’s making a difference in your home.

We truly appreciate you choosing Aptive and being part of the Aptive neighborhood. Your trust means a lot to us, and we look forward to continuing to provide the level of care you’ve come to expect.

-Jasmine

Rated 5 out of 5 stars

Excellent service …

The service person texted me 30 minutes before the scheduled appointment. Arrived on time. Inquired about any specific issues or concerns.
Was friendly an courteous. Performed the service efficiently and successfully and sent photos outside to show the work completed.

19 December 2025
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Reply from Aptive Pest Control - Austin

Hi Susie,

Thank you for sharing your feedback. I’m glad to hear that our service professional was timely, courteous, and thorough, and that the photos helped keep you informed about the work completed.

At Aptive, we strive to combine professionalism, attentiveness, and clear communication to ensure every customer feels confident in the service we provide. It’s wonderful to know your experience reflected that, and we truly appreciate you being part of the Aptive neighborhood and trusting us to care for your home.

-Jasmine

Rated 5 out of 5 stars

Excellent service all around…

Excellent communication about appointment times, reminders pre-arrival, etc. Tech always lets me know what they're doing and why, and recaps everything done during a visit. Excellent service all around.

19 December 2025
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Reply from Aptive Pest Control - Austin

Hi Tim,

Thank you for sharing your feedback. I’m thrilled to hear that our team provides clear communication, timely reminders, and thorough explanations during each visit.

At Aptive, we strive to ensure every customer feels informed and confident in the service we provide. It’s wonderful to know your experience reflects our commitment to excellent service. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.

-Jasmine

Rated 5 out of 5 stars
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Reply from Aptive Pest Control - Austin

Hi Sandra,

Thanks so much for sharing your experience! We’re thrilled to hear our team has been courteous, punctual, and reliable for you. Providing dependable service that you can count on is exactly what we aim for at Aptive.

We appreciate you being part of the Aptive community, and if there’s ever anything you need, we’re always here to help.

-Jasmine

Rated 5 out of 5 stars

Service technician was very…

Service technician was very professional and thorough.

2 December 2025
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Reply from Aptive Pest Control - Austin

Hi there,

Thank you for sharing your experience! We’re so glad to hear that our service professional was able to provide thorough and professional service.

At Aptive, we take pride in delivering effective pest solutions while treating every home with care and respect. Your feedback means a lot to us and motivates our team to continue providing the best possible service.

We truly appreciate having you as part of the Aptive family and are always here if you need anything in the future.

-Jasmine

Rated 5 out of 5 stars

This is the best pest control the sale…

This is the best pest control the sale man was so helpful

21 November 2025
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Reply from Aptive Pest Control - Austin

Hi Mike,

We’re so glad to hear you had a positive experience and found our sales representative helpful! At Aptive, we take pride in providing friendly, knowledgeable, and thorough service to ensure your home is well-protected. Thank you for trusting Aptive and for being a valued part of our neighborhood!

-Jasmine

Rated 5 out of 5 stars

Associate sent text before arrival…

Associate sent text before arrival offering indoor service and sent pics of areas treated. Prompt and courteous.

12 November 2025
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Reply from Aptive Pest Control - Austin

Hi Carlie,

We’re so glad to hear that our associate provided prompt, courteous service and kept you informed with updates and pictures! At Aptive, we take pride in clear communication and thorough care to ensure every home stays comfortable and protected. Thank you for choosing Aptive and being a valued part of our neighborhood, we look forward to continuing to serve you.

-Jasmine

Rated 5 out of 5 stars

Pest

No issues. Sent text before showing up

11 November 2025
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Reply from Aptive Pest Control - Austin

Hi Kenneth,

Thank you for sharing your experience! We’re glad to hear that everything went smoothly and that our team’s communication, like sending a heads-up text, made your visit seamless. At Aptive, we strive to provide professional, timely, and respectful service, and it’s wonderful to know that came through for you. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Rated 5 out of 5 stars

The tech was very professional and…

The tech was very professional and customer service was very helpful

16 October 2025
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Reply from Aptive Pest Control - Austin

Hi Benito,

Thank you for sharing your feedback! We’re thrilled to hear that our service professional provided a professional experience and that our customer service team was helpful. At Aptive, we strive to make every interaction seamless and positive for our customers.

We truly appreciate you being part of the Aptive community and for taking the time to recognize our team’s efforts.

-Jasmine

Rated 5 out of 5 stars

The technician was quick and covered…

The technician was quick and covered all areas

5 November 2025
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Reply from Aptive Pest Control - Austin

Hi Percy and Beate,

Thank you for sharing your feedback! We’re glad to hear that our service professional was able to efficiently cover all areas during your visit. At Aptive, we strive to provide thorough and effective service for every customer, and it’s wonderful to know our team delivered on that.

We truly appreciate you being part of the Aptive community and for taking the time to recognize our team’s efforts.

-Jasmine

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