Enrique was very thorough, very knowledgeable about different bugs, and very conscientious in his work, both in the interior service, as well as in the garage and the outside service. He also communic... See more
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Technician communicated well. He did a thorough job. My only negative is not about the technician, it is that your prices are too high. I may have to drop your services and find someone less expensiv... See more
Company replied
Great communication with my tech. He kept me up to date on his arrival, asked if I had any particular problems to check, then he left photos and a detailed message about his work.
Company replied
Ken does a fantastic job - discovered wasp nest I had not seen - was very very thorough in treating inside and outside my home - just very professional, courteous, and a pleasure having him here. Hi... See more
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Company details
Written by the company
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7801 North Lamar, Suite E182, 78752, Austin, TX, United States
- 15127102494
We overthink pests so you don't have to.
4.4
Excellent
234 reviews
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Technician communicated well
Technician communicated well. He did a thorough job.
My only negative is not about the technician, it is that your prices are too high. I may have to drop your services and find someone less expensive.
21 September 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi Sue,
Thank you for recognizing the great communication and thorough care provided by your Aptive service professional. We also appreciate your honest feedback regarding pricing and understand that value is an important part of your decision to continue service. Please reach out to socialmedia@goaptive.com directly before making a final decision so we can review your account and see whether there are options that may better fit your needs. We’d love the opportunity to keep your pest concerns handled!
-Jasmine, Aptive Care Team
Fast, easy, effective
Fast, efficient, Bryan was on it and made the process easy
21 September 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi Chance,
Thank you for recognizing Bryan! We’re glad his efficiency and attentive service made the entire Aptive experience feel easy and hassle-free. We’ll be sure Bryan’s great work is recognized. Thank you for trusting him to keep everything handled!
-Jasmine, Aptive Care Team
Enrique was very thorough
Enrique was very thorough, very knowledgeable about different bugs, and very conscientious in his work, both in the interior service, as well as in the garage and the outside service. He also communicated with photos about what he had done outside, and followed up with great information. Thanks so much Enrique! You did a superb job today and we are grateful to have you as our pest control expert!
18 September 2026
Unprompted review
Reply from Aptive Pest Control - Austin
What an incredible shoutout for Enrique, Mary! We’re so glad his knowledge, thoroughness, and attention to detail stood out throughout every part of your service. Taking the time to keep you informed with photos and helpful follow-up makes the experience that much better. We’ll be proud to share your kind words with Enrique. Thank you for choosing Aptive and recognizing the care he put into your home!
-Alexis, Aptive Care Team
Aptive was great the first time i was with them and now that i went back to them i couldnt be more pleased!
Dylan provided great service today inside and out of our home. He was very polite and explained everything he was doing.
11 September 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi Loretta,
Thank you for recognizing Dylan! We’re glad he provided thorough service both inside and outside your home while keeping you informed throughout the treatment. His polite approach and clear communication reflect the experience we strive to provide at Aptive. Thank you for trusting Dylan and our team to keep your home handled!
-Jasmine, Aptive Care Team
Great communication with my tech
Great communication with my tech. He kept me up to date on his arrival, asked if I had any particular problems to check, then he left photos and a detailed message about his work.
8 September 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi Paula,
Thank you for sharing your experience with Aptive! We’re glad your service professional kept you informed throughout the visit, checked in about any specific concerns, and followed up with photos and detailed notes about the work completed. That level of proactive communication and transparency is exactly what we strive for. Thank you for trusting Aptive to keep your pest concerns handled!
-Jasmine, Aptive Care Team
Daelin did a great job addressing all…
Daelin did a great job addressing all the concerns that needed attention to. He also sent a message that he was on his way and when he arrived. Very professional
8 September 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi Peter,
Thank you for recognizing Daelin’s great service! We’re glad he gave each of your concerns the attention they needed and kept you informed when he was on the way and when he arrived. That combination of communication and professionalism is exactly what we strive for at Aptive. We’ll be sure to pass along your appreciation to Daelin. Thank you for trusting us to keep your pest concerns handled!
-Jasmine, Aptive Care Team
Professional agent and he took care of…
Professional agent and he took care of all the areas inside and outside.
28 August 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Thank you for the great feedback, Lynette! We’re glad our local expert provided professional, thorough service and made sure the areas both inside and outside your home received attention. We appreciate you choosing Aptive and look forward to handling your needs for years to come!
-Alexis, Aptive Care Team
Definitely glad I chose to use Aptive Pest Control
Ken does a fantastic job - discovered wasp nest I had not seen - was very very thorough in treating inside and outside my home - just very professional, courteous, and a pleasure having him here. Highly impressed with the service I've been given. Thank you VERY much Ken!!!
21 August 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi Betty,
Thank you for highlighting Ken’s exceptional work! His attention to detail in discovering the hidden wasp nest and thoroughly treating both the interior and exterior of your home reflects the care we strive to provide at Aptive. We’re thrilled his professionalism and courtesy made such a strong impression. We’ll be sure Ken receives your appreciation for keeping everything handled!
-Jasmine, Aptive Care Team
Excellent service
Excellent service. Professional and efficient. Friendly and very pleasant 😊.
11 August 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi Paul,
We love hearing that your service was not only professional and efficient, but friendly and pleasant too! 😊 That combination is exactly the experience we want every Aptive customer to have.
Thank you for choosing Aptive and sharing the kind words. We’re happy to keep your pest control needs handled with care!
-Jasmine, Aptive Care Team
Technician has excellent communication…
Technician has excellent communication skills and work performed at our home was very thorough.
6 August 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi John,
Thank you for your wonderful review! We’re thrilled to hear your service professional provided excellent communication and a thorough treatment of your home. Keeping customers informed while making sure the job is done with care and attention to detail is exactly the experience we strive for at Aptive. Thank you for trusting us to help keep your home protected!
-Jasmine, Aptive Care Team
I spoke with Terrance -- as he was…
I spoke with Terrance -- as he was applying the Pest Control products. He was very nice and very knowledgeable. He assured me that he would take care of the problems.
6 August 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi there,
Thank you for your wonderful review! We’re so glad Terrance made such a positive impression with his friendly and knowledgeable service. It’s great to know he took the time to speak with you, understand your concerns, and give you confidence that your pest issues would be addressed. We’ll be sure to share your kind words with Terrance. Thank you for trusting Aptive to help keep your home protected!
-Jasmine, Aptive Care Team
Expert services
Texted me prior to arrival, and again when he arrived. Service provider (Moe) inquired about my observations so he could personalize today’s treatment. He also followed up with a report of exactly what he did and what to expect. Tremendous service. Thank you.
29 July 2026
Reply from Aptive Pest Control - Austin
Hi Mary,
Thank you for your wonderful review! We're thrilled to hear Moe provided such an exceptional experience. It's great to know he kept you informed every step of the way, took the time to personalize your treatment based on your observations, and followed up with a detailed service report. We'll be sure to share your kind words with Moe. Thank you for trusting Aptive to help protect your home!
-Jasmine, Aptive Care Team
Last service Tech txt at 7:08am
Last service Tech txt at 7:08am, that he was appx 45 mins out. Completed service appx 8am and txt me when complete. I was home; however, I was still sleeping, and didn't here a knock on the door or my doorbell, as I have Labrador retrievers and they would have woke me if they heard anyone at the door. One thrid of the service was done, and my back gate was left ajar. This is unacceptable. Once I settled down and decided what I wanted to say, I txt the service Tech back. I've received no reply from the service Tech. Today I called to cancel the service and the Aptive customer support person I was trying to talk with wasn't working well either, so I asked to speak to her Supervisor and she replied "I am the Supervisor." So all said, she was making a case to send to someone else to review and contact me. I feel is she was the Supervisor, this is unnecessary. Also, I was going to have to pay to cancel the Contract, due to poor service, not once but twice. I appreciate the offer to come back out and complete the service, with a Journey man Tech; however, I don't want to deal with anyone else that doesn't ring the door bell, or who may leave my back gate ajar. Now I'm waiting again for someone to review the information and contact me.....
21 July 2026
Reply from Aptive Pest Control - Austin
Hi Debra,
Thank you for taking the time to share your experience. We're sincerely sorry to hear about the service and communication issues you've encountered. We understand how concerning it is to have only part of your property treated, your gate left open, and your follow-up message go unanswered. We also recognize how frustrating your cancellation experience has been, and this is not the level of service we strive to provide at Aptive.
We've got this handled, and we'd appreciate the opportunity to make things right. Please reach out to socialmedia@goaptive.com so we can review your account, investigate what happened, and work toward a resolution that addresses your concerns.
-Jasmine, Aptive Care Team
Great job!!!
23 May 2026
Reply from Aptive Pest Control - Austin
Hi there,
Thank you for the fantastic review! We're thrilled to hear you had a great experience and that your service left such a positive impression.
Thank you for choosing Aptive to help protect your home. We truly appreciate your trust and are grateful for the opportunity to show you we've got it handled. We look forward to serving you again at your next visit.
-Jasmine, Aptive Care Team
Absolutely horrible communication
Absolutely horrible communication. My appointment was rescheduled for later in the week without reaching out to me if that time would work. When the tech came and the gate was locked, he didn't call or text to get the combination. (The code should have been in my file from previous visits.) And then they marked my service as complete so nobody called to reschedule. It took over a month to get someone back out here.
4 July 2026
Reply from Aptive Pest Control - Austin
Hi Jennifer,
We're sorry to hear about your experience. We understand how frustrating it must have been to have your appointment rescheduled without your input, for the service professional not to contact you when they couldn't access your property, and then to have the visit marked as complete, resulting in such a long delay before the issue was corrected.
This isn't the level of communication or service Aptive strives to provide, and we appreciate you bringing these concerns to our attention. We'd like the opportunity to review what happened and make sure your concerns are handled appropriately. Please reach out to us at socialmedia@goaptive.com so we can take a closer look at your account and work toward making this right. Thank you for your honest feedback.
-Jasmine, Aptive Care Team
New service technicians first visit.
New agent, Marrisa, stopped by after advising us other pending service and introduced herself. She asked for and specific needs or issues.
Provided service for this month and showed pictures of specific areas addressed.
Job well done.
1 July 2026
Reply from Aptive Pest Control - Austin
Hi Tom,
Thank you for your wonderful review! We're so glad to hear Marissa made such a great first impression by introducing herself, taking the time to ask about any specific concerns, and keeping you informed throughout your service with photos of the completed treatment. That level of communication and attention to detail is exactly what we strive for at Aptive.
Thank you for choosing Aptive to help protect your home. We'll be sure to share your kind words with Marissa. We truly appreciate your trust and are grateful for the opportunity to show you we've got it handled.
-Jasmine, Aptive Care Team
They doing me dirty…
I wasn’t given a time frame of when they would be at my house. I got a text from technician saying he will be here in 30 minutes at 8:53 am. I check my cameras at 917 to see my camera caught him walking away from my door at 9:16. I texted him right away at 917 asking he’s ready to come do the inside, he stated he already left. He sent pictures showing he did just the front half of outside my home and marked it as completed. So I had to schedule a reserve. Time frame was 8-12. No one called or showed up so I called aptive. They said my appointment was canceled and rescheduled for July 6. No one told me it was canceled so I sat here waiting for nothing. Then I rescheduled for that same day for evening appointment. 1-4. No one callled or showed up. I called aptive. Person said it was actually 1-5. I waited till 5, no one came. Operation manager couldn’t get ahold of service tech either. No one showed up. So now I have to miss a day of work, again, for someone who may or may not show up for a reservice, and I can’t cancel my contract. It’s a complete scam.
22 June 2026
Reply from Aptive Pest Control - Austin
Hi Cortney,
We can understand how frustrating this experience must have been. Missing multiple appointments, receiving conflicting information about scheduling, and having to take additional time away from work is not the level of service Aptive strives to provide. We know how important clear communication and dependable scheduling are, and we're sorry we fell short. Your feedback has been shared with the appropriate team so this can be reviewed and handled with the attention it deserves. We appreciate you taking the time to share your experience, and we hope we'll have the opportunity to rebuild your confidence in Aptive.
-Jasmine, Aptive Care Team
Sales lady great, the rest not so much
1. The sales lady was very nice, believed in the product and stands behind it.
2. The technician who came to our house the first time was very thorough, he actually brought a team of trainees and they went around the yard applying the product all the way to the back of our acre property.
3. The next technician who came to our house actually didn't show up at all.
4. When I called customer service to explain that no one had showed up they just said let me reschedule you. No apology just rescheduled for a few days later and told me it would be between 8:00 a.m. and 4:00 p.m.
5. On the date of the next treatment the technician didn't show up until 4:30, he sprayed a little in the front yard and put a little ant killer in the backyard did not go all the way to the fence did not spray as far as we know and did not knock on the door and let us know they were even there. We have a very large dog that could do some major damage if you go into our backyard without us knowing and he happens to be out there. Thankfully that did not occur.
5. When I discussed this with the very nice sales lady she explained that the person I talked to on the phone set up the scheduled appointment for 8:00 a.m. to 8:00 p.m. which tells the technician they can come anytime during the day.
6. What I find with this company is a lot of miscommunication a lot of disregard for their customers by not doing the job that the sales team promises they will do. They have even made mistakes on the billing and send us email saying they're sorry for how they charged us for tax when they were not supposed to or I don't even understand it all. I'm still waiting to see if any of their technicians stay long enough to be good at their job.
24 June 2026
Reply from Aptive Pest Control - Austin
Hi there,
Thank you for taking the time to share such detailed feedback. We truly appreciate you recognizing the professionalism of our sales representative and the thorough work performed during your initial service. At the same time, we're very sorry to hear that your subsequent experiences did not meet those same expectations. From the missed appointment and lack of communication to the incomplete treatment, scheduling confusion, and billing concerns, we understand how frustrating this has been, especially after such a positive first impression.
This is not the level of consistency or communication Aptive strives to provide. We appreciate you bringing these concerns to our attention, and we'd like the opportunity to make things right. Please reach out to socialmedia@goaptive.com directly so we can review your account, address each of the issues you've outlined, and work toward restoring your confidence in our service. Your feedback is invaluable as we continue working to improve the experience we provide to every customer.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Austin
Hi Geleeia,
Thank you for your feedback! We're glad to hear you’re seeing results from your service, even if it was just one and already taken care of. At Aptive, our goal is to reduce pest activity and keep your home protected, and we appreciate the opportunity to help with that.
We’re grateful for your trust in Aptive and will continue working to keep things handled.
-Jasmine, Aptive Care Team
This has happened several times
This has happened several times. Call that on their way or show up with NO prior scheduling.
Last time they texted on june sixth, they were on their way, and I caught it.And I said, no, i'm not here.I need I need you to you to do at least 48 hrs call to schedule. Twch saud he would add to notes. Tech today checked and not there.
The guy just shows up because he texted me 20 mins prior but I did not have phone with me and did not respond. didn't have my phone with me. Nice guy and not those guys' fault, but they never give you a warning or ask.If you're going to be there, they just want to show up. It’s not the Techs, it's the scheduling, i'm about to cancel with active and find a pest control that will respect me as person and a customer and do what I ask to let me know ahead and not lie to.
Techs are usually Great. I am just very, very frustrated with office. This has been going on for a while.
17 June 2026
Unprompted review
Reply from Aptive Pest Control - Austin
Hi Linda,
Thank you for sharing this detailed feedback, and we’re truly sorry for the frustration this has caused. At Aptive, we understand how important advance notice and clear scheduling are, and we understand how disruptive last-minute notifications can be.
We also appreciate your recognition of our service professionals' professionalism, even in a difficult situation. Your concerns about communication and scheduling are valid, and we’d like the opportunity to review what’s been happening and make it right. Please reach out to socialmedia@goaptive.com directly so we can look into your account and ensure your preferences for advance notice are properly documented and followed. We want your experience to be handled the right way moving forward. We've got this handled.
-Jasmine, Aptive Care Team
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