Apeman has just tried to take money from my account and i have not purchased anyrhing from this company or had anything to do with this company so be aware
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Purchased another Apeman camera following the demise of the last one after approximately 2 years use. Found it very difficult to set to take videos/pictures.... only one or two at best most nights... See more
Company replied
Cheap H55 trail camera Worked once then nothing. Manual useless and useless in several languages! Wall mount almost impossible to use. External power socket cannot be used with case closed so NOT... See more
Bought a pre-lovef car with dual dashcam fitted that is not in their current offering. Sent off a request with a picture for the model number and instructions. 1 response from Momia - see pic - spare... See more
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China
- apemans.com
1.3
Bad
164 reviews
Hasn’t replied to negative reviews
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Apeman H45
Bought an Apeman H45 during lockdown, but as we were getting the garden renovated we didn’t get to use it. We opened it up and set it up the other day (June 2022) and noticed it just turns off after 5 seconds. We searched online for help and came across so many reviews saying the same problem. We went on to Amazon to see about returning it and the shop is now gone.
Don’t waste your hard earned cash on this product! Severely disappointed!
6 June 2022
Unprompted review
Reply from APEMAN Official
Dear Caroline,
First of all, I'm sorry for not replying to your message in time, and at the same time, we are very sorry for the problem you encountered.
Regarding the Amazon question you mentioned, because the Amazon store where you purchased the product is currently closed, it is now impossible to contact us directly through Amazon, sorry for the inconvenience caused.
Regarding the problem with your product, because the specific problem is not particularly clear, we may not be able to arrange a suitable solution for you temporarily. If possible, please describe your problem in more detail. Rest assured, we will help you solve your problem!
best wishes!
Unhappy with H45 camera
Unhappy with H45 camera. Weatherproof seal failed after only 18 months intermittent use. Water wrecked camera. No support from Apeman as outside the 12 months warranty.
2 June 2022
Unprompted review
Reply from APEMAN Official
Hello dear customer,
First of all, I'm sorry for not replying to your message in time. We are very sorry for the problem you mentioned.
Regarding the product problem you mentioned, because the actual life of the product will be affected by the use environment, it may cause the product to have the problem you described. Secondly, because our product manual and website clearly state the warranty time, we are sorry, according to the regulations, we cannot directly arrange for you to send new products or refund.
However, our aim is that we can make our customers have a perfect shopping experience, so we can arrange other suitable solutions for you. If you wish, you can contact us and we can help you with follow-up questions.
Best wishes to you and your family!
Trail cam scam from apeman
I purchased a trail cam from their website for $100, they sent me some home webcam from Amazon that's only worth about $20 that doesn't even sell on their website. After 6 weeks I'm still waiting for a return label so I can get a refund. I would avoid this company stay far far away. First off I emailed them with the one that I used on their website and got no reply after 5 emails. So I used a different email got a reply instantly and now I'm still waiting. There needs to be an FBI type of company that look into these people because they are truly ripping a lot of "customers " off from what I'm reading here. Its and easy guess any positive feedback they have online was created by their own staff to generate more sales.
23 April 2022
Unprompted review
Reply from APEMAN Official
Hi Bob, sorry for the late reply. I am so sorry to hear such bad news and sorry for not bringing you a good experience. I think we could have a better communication.
Given the issues you mentioned, here are my answers for you:
1. We are very sorry for the inconvenience caused by the wrong goods sent by the warehouse. If you received the wrong product, we will take full responsibility and will not cause you any loss.
2. Since we do not cooperate with local logistics providers, we cannot provide you with a return label, which may be the reason why you have not received a return label after such a long time. But we will give you other solutions to solve this problem for you.
3. Sometimes due to our email error, it will result in failure to receive your email successfully. But once we receive your email, we will reply you within 24 hours.
4. Please believe that all positive reviews on the site are left voluntarily by our customers, you can even initiate discussions with them. We have always been a customer-centric and honest seller, never cheating, never creating positive feedback on our own to attract people's attention.
May I know your order number if possible? Or may I know the title of your letter? So that we can know more specific situation, we take this issue very seriously and want to fix it for you right away.
Sincerely looking forward to your response.
Best wishes
If at first...
So the first camera that I bought was defective, that is it would only run for 5 minutes and then shut down. Needless to say I was not very happy about this and wrote as much to Apeman. After a few false starts I was contacted by a woman called May, who assured me that she would help. Let me tell you that this lady is in fact the gold standard of customer service. Not only did she answer all my questions but she sent me a replacement camera which arrived very quickly. The new unit works perfectly, it has excellent resolution even in low light and the audio is crisp and clean. I'm an Uber driver and I work 10-12 hours a night so the camera gets a good work out. Happy to recommend the camera and the company as first rate.
21 April 2022
Unprompted review
Reply from APEMAN Official
Hi Marty, thank you for your feedback on the whole process and for your love for our brand and service.
We are honored that you gave us the opportunity to solve your problem in an initially unpleasant situation and successfully solved it in a better way.
If you encounter any problems in the future use, please feel free to contact us.
Best regards.
Avoid at all costs no warranty and poor…
Avoid at all costs no warranty and poor support. Why keep asking me for videos and photos to be told sorry we cant do anything see below.
Hello Paul,
Based on the video you sent us, we have determined that the machine may be malfunctioning internally and cannot be repaired.
However, we are very sorry that this camera is currently out of stock, so we are unable to provide you with a new one. Also, due to Amazon's restrictions, we can only process refunds for orders placed within 3 months. Your order is more than 3 months old. Therefore, we cannot help you directly with it.
You can try to contact Amazon to return the item and get a full refund.
If Amazon staff does not agree with your request, you can attach a screenshot of your communication with us to show that we as a seller agree with your proposal.
Hope this helps. You can also let us know if you have any questions.
Sincerely,
Joey
2 April 2022
Unprompted review
Reply from APEMAN Official
Paul, we're sorry that our support team didn't give you a good experience, and we're also sorry she didn't explain it clearly to you.
Since the store where you purchased your dash cam on Amazon has been closed, we can no longer process any orders from that store, which is why our team would like you to contact Amazon for a refund, as Amazon has greater authority.
Second, we're asking you for pictures and videos to understand what's wrong so we can figure out why and make improvements. And this is what we are responsible for, because it's only after watching the video that we can determine what's wrong with the device.
We apologise for all misunderstandings and inconvenience caused to you. At the same time, I have contacted you by email for better communication, I hope we can make up some losses for you.
I have purchased an apeman dash cam and…
I have purchased an apeman dash cam and feel the quality is very poor. The fiels of veiw is poor.the picture quality is poor and the memory card doesnt work. I have been trying for the past few days to get the address to return the item but no one is able to give me the address. Email after email and still nothing.
Very unhappy.
1 April 2022
Unprompted review
Reply from APEMAN Official
Wayne, sorry for not being able to bring you a good experience and sorry that our product lets you down.
First of all, please allow me to answer the question you care most about, and we also care about most: processing efficiency,
1. I have checked with our team. In order to try to do something beter to make up for a little of your loss, they have already provided you with a return address.
2. Just because of our time difference and the limitation of the return policy, you may need to send multiple emails. I fully understand how you feel about needing multiple email exchanges to resolve the issue, but please be assured that we are doing everything we can to control the number of email exchanges. We will also pay more attention to this in the future work, so as not to bring you more inconvenience.
To answer your questions,
1. The problem of fiels of veiw. The C550 has a 170° wide-angle, it is not used for shooting scenes inside the car, but shooting scenes outside the car, with a very wide field of view.
2. Image quality problem. The video captured by the C550 is in 1080P resolution. You may feel that the video quality of the video captured in the 1080P resolution is too poor. You can choose the C770, which captures the video resolution in 4K.
3. Memory card problem. May I know what size memory card you are using?
Please don't worry, if the machine has any problem, you can contact me and we must be responsible for this. All we want to do is to make you happy!
Purchased another Apeman camera…
Purchased another Apeman camera following the demise of the last one after approximately 2 years use.
Found it very difficult to set to take videos/pictures....
only one or two at best most nights. (Unfortunately lost the receipt/email confirmation.) But then the clasp holding the batteries in snapped at one corner. So now held with a strong elastic band. Not the best particularly in bad weather. Disappointed to say the least having had the camera about a year. Don't know what to do to set correctly. Have followed You Tube videos to no avail. Giving up trying to watch the hedgehogs in the garden.
1 April 2022
Unprompted review
Reply from APEMAN Official
Dorothy, thank you for your feedback on the camera, and I'm so sorry for what happened to you.
First of all, may I know what model of the camera you own? For the problem of "difficult to set up to take pictures/videos", here are some tips for you:
1. Please check 'Interval' in menu. Set the “Interval” to the shortest time.
2. Please get rid of protective films on the PIR sensor and lens.
Regarding the use of the cameras,
this camera has three modes, respectively is ON/OFF/TEST.
1. First of all, choosing TEST mode, then you can click MENU setting related parameters, like Mode, Photo size, Interval, Format, Set clock, Default set and so on.
2. When setting all option is ok, you could choose ON mode, it will count 5 seconds, then automatically enter the work mode, fixed to where you want to detect, then it begins to work. You can press MODE key on the TEST mode to view the files.
Please notice that:
1. The camera could only shot manually under the TEST mode.
2. Please do not forget to slide the switch button to the ON mode when you fix the camera.
If you still have some doubts about the setup, we'd love to discuss it for you.
In inclement weather, all cameras may get into water, which can cause water fog on the lens, you can try to put a bag of desiccant in the camera before shutting the camera's buckle, this might alleviate the problem a little bit.
Regarding the problem of the damaged battery clasp, I'm sorry to hear such news, you can contact our support team (the email address is in the manual) for corresponding help. Of course, if you don't mind, you can also directly tell me your order number, I will help you determine the relevant solution.
Apeman H45 Trail Cam Quailty
This is the email sent to Apeman support
I am writing to you to note my total dissatisfaction with the casing of the H45 Trail cams. You will note that 2 of these were purchased in April 2018 via Amazon. Though used a bit in the first year due the contraction of bowl cancer they were not used again till last year when I was in remission and getting fit again.
Please note the following,
1. On one a clasp hinge broke within a month of purchase at the time thought it might of been my fault but now think differently.
2. On the same unit the tripod mount broke last year it was set up on a mini tripod close to the ground may have been knocked over by a fox, I examined the other Cam and found crack in the plastic where the brass insert is fitted.
3. Then recently the second Clasp hinge just came away from the cam body needless to say after the first incidence I have been extra careful on opening and closing the case so I know that this is an inherent fault with the design/materials
4. The final straw was the surviving cam was set up on a tripod and when checked found a massive crack in the battery compartment which looks very much a stress crack due to the batteries exerting too much force across the casing.
To me as a retired design engineer we have ether a case of under design for the materials being used or a case of deficient strength of material used I.e a quality control problem on the batch ether way to me it is a case of the two trail cams not being of merchantable quality.
Needless to say the reply from support at Apeman was a scripted fob off with no offer of support so I would recommended stay away from Apeman products if you want a bit of longevity to the equipment.
2 March 2022
Unprompted review
Reply from APEMAN Official
Chris, we're sorry to have caused you so much trouble with our product design. First of all I wish you good health and all the best.
I am glad that you, as a professional design engineer, are willing to give such comprehensive feedback to our product design.
1. The performance and function of the camera will be taken into account when designing the material of our casing, but we will definitely find ways to improve the design in this regard.
2. Regarding the material strength, please believe that after continuous improvement in recent years and continuous training of the engineer team, we will try our best to ensure the quality control as much as possible as well as ensuring the normal life of the product.
3. But we have to admit that we cannot guarantee that every batch of products will be lucky to avoid bad luck, so it may cause the problems you mentioned. But I hope you believe that we are always making improvements to try to meet everyone's needs.
I hope there is a better way to make up for your loss, you can tell us what you think and we will be more than happy to do something for you.
No ongoing support.
I bought a secondhand CX3 projector. Looked everywhere online for updated firmware, as without it, the built in apps are useless. I found talk of a firmware release but the file was no where to be found. So I contacted support.
The support agent had never even heard of this projector. I had to give them a youtube link to it. It's only about 6 years old. After that, they seem to be ignoring my emails. So I've got an Apeman projecter that only works in a limited capacity, from a company that can't do something as simple provide a file.
18 February 2022
Unprompted review
Reply from APEMAN Official
Mike, first of all, we are very sorry for what happened to you.
I hope you can give us a chance to explain to you about the CX3 projector, which we launched a few years ago. At present, due to the update iteration, this product has been taken off the shelf by us, so we cannot provide you with a firmware update, I am very sorry.
Also, some of our support team have changed, so please forgive some people who don't know the CX3 projector. But we won't run away from mistakes, we've understood the situation and are training our teams to prevent this from happening again.
Finally, and most importantly. Regarding the team ignoring your email, this is something we take very seriously and have been preventing from happening. If this happened to you, could you please tell us the relevant situation? We must take it seriously.
Brought one for my wife's car
Brought one for my wife's car, with infrequent use it lasted around eight months, when one day it wouldn't switch off when the ignition was switched off. Power it up from USB and you get the menu but are unable to select anything. Dis the USB and the camera will work and will not switch off (or do anything with the menu) until the battery is dead. Tried every which way but no good, this dashcam is just well packaged crap!
13 February 2022
Unprompted review
Reply from APEMAN Official
Rob, sorry for contacting you so late. Thank you very much for letting us know what happened to you and allow me to express my apologies.
May I know if you have tried either removing the SD card, or using the pin (coming with the package) to long press the "Reset" button on camera for 2 seconds? Also, may I know if you have contacted our technical support team? If so, I would be grateful if you could let me know what their response was to you.
Also, can I know the model of your dashcam? So that we can research and deduce what the problem is.
Disappointing camera, mediocre support
Bought an a87 as it was on sale and I needed a camera to mount on my bike, rear facing. The camera is obviously inferior to better quality cameras so you get what you pay for. What I find appalling is that after initially being able to tweak ALL settings in professional mode, including ISO, this last one became disabled so I cannot tweak it anymore. My commute is currently done in darkness so I obviously need to make adjustments if the footage is to be any good. Customer service is a joke, wouldn't hurt to use your bloody name in their emails as a pretty basic courtesy. And "their engineer" is pretty useless at suggesting an actual fix. I reset the camera still the same. Do not buy because unless you end up with a faulty product they don't do refunds, so this was a somewhat expensive lesson. DJI Osmo for the win, in every way.
20 January 2022
Unprompted review
Reply from APEMAN Official
Katherine, thank you very much for letting us know what happened to you and please allow me to express my apologies.
Given the issues you mentioned, here are my explaination for you:
Regarding your desire to adjust the ISO setting, our sports cameras have the ISO disabled in video mode, which can only be set in picture mode. When shooting video, you only need to adjust the sharpness by adjusting the picture quality, we recommend 4K 60 fps at night.
Regarding the night scene effect, the situation that video is blurrier than photo.
1. While working in dark environment, the image quality if digital camera will definitely be influenced, and you can use a fill light.
2. The higher the camera image, the larger the noise in the dark environment.
3. The working principle of static image and motion image is different and it is not comparable.
Finally, and a very important point. I'm sorry our team didn't use your first name, which is something we've been trying to prevent from happening. We have always regarded everyone as friends and will always use your name when we communicate. We are investigating this issue and will definitely strengthen the training of the team to prevent this kind of issue from happening again.
Good product but company will not honor warranty
Buy if you don't mind product being broken and manufacturer doesn't honor warranty.
Unit worked fine for 10 months and then the suction cup broke apart. Made warranty claim to Apeman customer service. After waiting 3 months for broken piece, they now responded they can't send part or send financial remedy. They were bumped off of selling on Amazon. Still, they want me to go through wild goose chase and ask Amazon for reimbursement.
17 January 2022
Unprompted review
Reply from APEMAN Official
Susan, thank you for leaving a review to let us know about your situation, and I'm so sorry for what happened.
We attach great importance to the timeliness of shipment, so knowing that you waited for three months, we take it very seriously and have already learned about the situation from our colleagues. Although we are sorry, we have to admit that because the parts are dispatched from other places, there is no way for the logistics provider there to deliver the goods to your location.
But it's really our fault that we didn't tell you the latest information in a timely manner, and we've stressed this over and over again to prevent this kind of problem from happening again.
We recommend that you contact Amazon because we can't process your refund directly for you, but we want to do something to compensate you, so we're giving you this advice.
If you have any better ideas, we'd love to listen.
AVOID AVOID AVOID
I bought the cam a year ago, mounted just fine. No issues... until one of the prongs that mount to the dash broke off randomly after a bump. The cam would not mount. Reached out to the company and they offered me a 10% discount (which I just saw they offer for just giving them your email). The whole unit is in the trash now because I don't feel like taping it up. Horrible company, and a cheap product. AVOID
17 January 2022
Unprompted review
Reply from APEMAN Official
Derek, thank you for leaving a review to let us know about your situation, and I'm so sorry for what happened.
If the dash cam you bought is a C580A, I think I know the specifics. The C580A is a product we launched in 2019, and it is no longer available for sale, so we cannot provide you with all the accessories of the C580A for the time being. Sorry for this.
Nowadays, we have launched the C580B, which is the better one both in appearance and function.
But if I misunderstand you, please let me know more details.
At the same time, we do not offer you the discount to perfunctory you, but to want to do something to make up for your loss, I hope you can understand.
Go elsewhere - dodgy business
Ordered trail camera APEMAN H70 Wildlife Camera to replace a previous one which became faulty. Chose this on their recommendation, as the previous one (Victure HC500 Wildlife Camera), also supplied by them but via Amazon, was really good.
When it arrived, it was by far inferior in every way. I contacted them within a couple of days of tryng it.
The first response was: I’m sorry to tell you that because the product has been opened, we cannot carry out a second sale, so we may not be able to provide you with return service. If you don't need the product, it is recommended that you resell it online.
I send them a link to the Sale of Good Act, which seemed to be news to them.
Next, they wanted photos of the product and the packaging, to 'confirm whether the current packaging of the product meets the return request'.
Finally they gave me the address to send it to, but I would have to pay the postage as it was not faulty, and I have to send them the tracking info. Return postage is £4.20, which I have paid today.
Feel bitter as I do not feel the product they recommended is anywhere near as good as the original one, which I have now bought elsewhere and am very happy with.
Look elsewhere!
7 January 2022
Unprompted review
Reply from APEMAN Official
Neil, thanks for your feedback.
Thank you for letting us know about our inadequacies, and at the same time, I asked my colleagues about your situation and I am deeply sorry for what happened.
First, our policy is not to accept returns for opened products, but we always take the law first, so we agreed to your return request.
Also, I thought there might be something wrong, as our H70 has always been a popular camera.
If there is a problem with the image quality of the camera or the camera has any defects, we will first confirm the specific situation of the camera with you. If the camera is defective, you do not have to pay the postage to return it, and we will send you a replacement. If the camera is returned without defects, you will be responsible for shipping fee. Hope you can understand our policy.
This time I am sorry that our products and services did not satisfy you, but please believe that we are always trying to do our best.
If there is anything else we can do for, we will always be here.
SCAM!!!
SCAM!!!
Would give zero stars if I could. The company tried to claim I had received the item and suggested I ask family and neighbours for the item. Apemans didn’t provide me a tracking number. When I finally received the tracking number, the history showed the post office had returned the item back to the sender as my address was incorrect. Apemans denied having sent my item to an incorrect address and tried to blame logistics.
I personally went to the post office and they confirmed they had returned my item back to Apemans as my door number had not been provided- only street name. I believe this was done fraudulently so they could provide a tracking number and have the item returned back to them.
They are asking me to close my case with paypal as they will refund the money to me. I don’t trust them at all
4 January 2022
Unprompted review
Reply from APEMAN Official
Sammy, sorry for such a late response.
I hope that my belated explanation will help us clear up the past. First of all, please allow me to make the whole process clear:
1. Your first package was not updated for a long time, so we rescheduled the delivery for you.
2. After asking for your exact address, we ignored your house number, which resulted in the second package being returned. This is the problem, we have deeply reflected on our mistakes and try to ask for your forgiveness.
3. The reason why we initially told you that the package had been delivered is because the logistics information at that time showed "delivered", but we are sorry for the misunderstanding caused by not checking the details more carefully by our team's carelessness.
We take this incident very seriously, and we promise to strengthen the training of the team. We hope to get your forgiveness for any inconvenience.
Hope this can comfort you a little and if there is anything else we can help, we must be at your service.
Terrible customer service
Terrible customer service, just palms you off, and if you bought the product from somewhere different other than Amazon or themselves they are unwilling to even help sort problem out
29 December 2021
Unprompted review
Reply from APEMAN Official
Steve, thank you for your feedback letting us know where we are lacking.
Please allow me to explain, Apeman has always been customer-centric. If you encounter any technical problems with your product, we will absolutely do our best to help you solve the problem.
If there is any failure of the product, we will provide you with the most satisfactory solution as much as we can according to the different handling standards of each channel.
However, some offline stores are not authorized by us to sell, so we have no way to know the specific situation and deal with it. In this regard, we hope to get your understanding and forgiveness, and we will also definitely pay more attention to this issue.
If there is anything we can do for you, you can always contact us through mailbox.
APEMAN Trail Camera 20MP 1080P with…
APEMAN Trail Camera 20MP 1080P with 16GB TF Card, 120° Detection Range, 116° Wide-Angle Lens, 65ft Trigger Distance Game Camera for House Security and Wildlife Monitoring stopped recognizing the card. Will turn on but no photos or video being recorded. Still under warranty, will see if they honor it. January 10, 2022 - still waiting.
27 December 2021
Unprompted review
Reply from APEMAN Official
Friend, thanks so much for your reply.
May I know what the current situation? Have you got the replacement?
If there is anything else we can do for you, please feel free to contact us through email, or please let us know which platform you purchased, I will try my best to help you.
Company has terrible customer service - Do NOT Recommend
I received the projector in the box without an outer box, they had just slapped blue tape on the outside of the main box and put a shipping label on it. Once received, I realized that I had bought the incorrect brand/type for a gift, so I contacted them about a return. I never opened the box or even cut the tape on the item I received. While it seemed strange that they asked for a picture of the unopened box for a return, I did send them the picture of the unopened box to verify that it was unopened. Then I got an email that they would refund me 10%(!!!!) of the original price and I'd have to pay to ship it back because they saw defects in the box. This is how they shipped it! If they want PERFECT boxes for their returns maybe they should ship their items a little bit more secure with an outer box instead of just slapping tape on the main box for shipping. I'm actually wondering if the projector itself made it ok being shipped so poorly. This company is a complete sham and I cannot recommend that anyone buy their products. Incredibly poor customer service and shipping practices.
23 December 2021
Unprompted review
Reply from APEMAN Official
Audra, thank you for letting us know what happened.
I've read your email history, and I'm very sorry that we didn't give you a good shopping experience.
For your question, please allow me to explain the following:
1. For packaging issues. We have always attached great importance to packaging issues, especially since we have been collecting relevant cases and reporting the situation to the warehouse, trying to avoid putting the shipping label directly on the box, which is also where we are now improving. We want everyone to receive a product that is well packaged.
2. For unopened product returns. We support the request for the return of unopened products within 30 days. We believe that the colleague who contacted you has some errors in the way of handling, which has caused a misunderstanding to you. We take this issue very seriously and will strengthen our training for the team. Hope for your understanding.
Great product and quality packaging
Great product and quality packaging. When I sold my car I needed a new mounting bracket and they sent me one FOC. So good after sales service.
23 December 2021
Unprompted review
Reply from APEMAN Official
Friend, thank you so much for your high praise for our service, it really encourages us a lot.
Hope our product can bring you convenience in your life and if there is anything else we can do for you, please feel free to contact us through email anytime.
Big disappointment
it is shame that reviews are being removed from there official product page, for verified purcahser.
Bought LC650 projecter from official site, I had chekced with them about the product condition as this was gift, I had been assured that they sell brand new products
1) The box had no seal, looks like someone has already opened it
2) The box is not in good condition
3) There picture is looking washed out
4) The black is appearing more as gray, because the white tint is all over, which is affecting overall image quality.
5) The image has very little brightness even when maxed out, as if the lamp is about to die.
23 December 2021
Unprompted review
Reply from APEMAN Official
Abhijit, thank you for your feedback, letting us know the specific situation. First please allow me to apologize for any inconvenience caused to you.
And given the issues you mentioned, here are our answers for you:
1. As we promised you, we are definitely selling brand new products, you don't have to worry. For the packaging of the box, we had reported the situation and have made improvements. It is true that the box may be pressed and deformed during transportation, and we will try our best to avoid such problems.
2. For the use problem you mentioned, first the projector needs to be used in a dark environment, if the problem you mentioned still exists after you do this, please send the corresponding picture to our after-sales mailbox to contact May. Please rest assured that we will be responsible for any problems with the projector.
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