Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more
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Review summary
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Reviews shaping this summary
We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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Decent company and customer service are…
Decent company and customer service are decent.
23 July 2026
They delivered what I ordered on time…
They delivered what I ordered on time and I love it 😀The quality of the product is great,and so was the delivery service.
23 July 2026
Delivered on time
Delivered on time, quick and easy to assemble product very pleased with my purchase.
23 July 2026
Garde bench
Ordering on website was easy. Delivery was quick and I was kept informed about arrival. The bench was exactly as I expected and seems well made and very good quality and value. I would definitely buy from this company again.
23 July 2026
I made a mistake ordered 2 by mistake…
I made a mistake ordered 2 by mistake they cancelled one straight away after contacting them and my delivery was bang on time
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Received an item which did not reflect…
Received an item which did not reflect the online description. Passed around between 6 different customer representatives giving me different information. Told I would need to pay for the return of an item but then the next day told me they would cover it on this occasion, but guess what- too late and no offer to reimburse my postage. Wouldn’t order from this company again.
22 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Consumer,
Thank you for taking the time to share your feedback. We sincerely appreciate you bringing your experience to our attention.
We are very sorry to hear that the item you received did not meet your expectations or reflect the online description. We also apologize for the inconsistent information you received from our customer service team and for the confusion regarding the return postage. We understand how frustrating this experience must have been, and we
Your feedback is important to us and will be shared with the relevant team to help improve the consistency of our communication and the level of service we provide.I
f your concern has not yet been fully resolved, we kindly ask you to contact our Customer Support Team with your order details so we can review your case again and see how we may be able to assist further.
Thank you for your feedback, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
After Sale Team
Lovely bistro set
Delivered quite fast! Lovely bistro set. It looks good and cozy. Chairs are wide enough. I am happy with the set. Good quality cushions.
22 July 2026
Excellent service fast delivery highly…
Excellent service fast delivery highly recommended
22 July 2026
Lovely items and speedy delivery
Lovely items and speedy delivery. Easy to order and great that there was a special offer on, so very reasonable price. Thank you very much.
14 July 2026
Contact evri yourself for missing parcel.
Evri saying they will deliver then the same day say they won’t then the same day say they will. No delivery.
Aosom absolutely no help in any shape or form. Been over a week now. Aosom say contact evri yourself.
Total waste of time. A joke.
Aosom say they pride themselves in customer service. Hmmm
22 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Annoyed,
Thank you for taking the time to share your feedback. We sincerely appreciate you bringing your experience to our attention.
We are very sorry to hear about the issues you experienced with your delivery and the frustration caused by the conflicting updates from the courier. We understand how disappointing it is to receive changing delivery notifications without your parcel arriving as expected.
We also apologize that you felt unsupported during this process. This is not the level of customer service we strive to provide, and we regret that your experience did not reflect the standards we aim to uphold.
Your feedback has been noted and will be shared with the relevant teams to help us improve both our communication and the support we provide when delivery issues arise.
Thank you for your feedback, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
After Sale Team.
Poor quality for the money.
Firstly, the Aosom emailed discount code did not work. When notified of this, Aosom wanted me to jump through hoops to substantiate my claim.
From there it was all down hill with poor quality materials, terrible construction instructions, missing screws/bolts & bolts without threads. Luckily, I keep a reasonable selection of screws/bolts in my shed.
It took two of us a full day to get this 3 tier coldframe erected.
I'm afraid that for £126 this Outsunny product and Aosom customer service is abysmal. My verdict, don't go near either.
22 July 2026
Reply from Aosom UK | Online Store
Dear Mr & Mrs. Muir,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the difficulties you experienced with both your order and our service. We are very sorry to hear that the discount code did not work, that you encountered issues with the product quality, missing and faulty hardware, and unclear assembly instructions. We also understand how frustrating it must have been to spend
so much time assembling the cold frame, especially after having to source replacement screws and bolts yourself.
We are also sorry to hear that the 10% Discount could not be applied at the time of placing the order which can cause due to some system glitch and could not process it successfully at that time.
This is certainly not the standard of product quality or customer service we strive to provide. Your comments regarding the discount code, product quality, assembly experience, and the support you received have been noted and will be shared with the relevant teams for review and improvement.
Please accept our sincere apology for all of this inconvenience once again.
Kind Regards,
After Sale Team
Very easy to order and came when it was…
Very easy to order and came when it was supposed to come .No hassle what so ever would purchase again from here .
22 July 2026
Outstanding
I ordered a dog crate on wheels.
Perfect for moving easily around the house, cleaning, or shifting between rooms.
Solid and looks good.
Quality is excellent. Delivery fantastic and kept up to date when arriving.
22 July 2026
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