Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived quickly & in good order.
Arrived quickly, safely in good order and well packaged.
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered a patio umbrella base on wheels…
Ordered a patio umbrella base on wheels which arrived without any problems.But when it came to fitting on the wheels none of the screws fit into the holes they were way to small, so had to go out and buy bigger screws which was annoying.
20 July 2026
Reply from Aosom UK | Online Store
Dear Robert,
Thank you for taking the time to share your feedback. We truly appreciate you bringing your experience to our attention, as customer feedback is invaluable in helping us improve our service.
We are sorry to hear that although your patio umbrella base arrived without any delivery issues, the supplied screws were too small to fit the wheel mounting holes. We understand how frustrating it must have been to interrupt the assembly and purchase replacement screws at your own expense.
Please accept our sincere apology for this inconvenience and this is not the product quality which we aim to provide to our customers.
This feedback has been shared with our relevant team to inform them you have faced such an inconvenience about the item and for the future references.
Kind Regards,
After Sale Team
Good value product on the site
Good value product on the site, which was more than competitive with other sellers. Great service, easy to order, just let down by the long wait for delivery - minor issue.
20 July 2026
I had a few issues with damage and not…
I had a few issues with damage and not getting subscription discount, the customer service was excellent and they sorted it out very quickly.
11 July 2026
Successful outcome after disappointing item
We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically.
I wrote a review to Aosom highlighting the faults. I received a call from their customer service representative called Jahan. He was very apologetic and asked for photo evidence which I supplied. He then phoned me back and agreed that it had many faults. He then offered me a partial refund of £50 , which I accepted.
I cannot fault the customer service from Jahan.
15 July 2026
Unprompted review
Great service
Great service. Helpful customer service reps when I had questions about the product.
20 July 2026
Very quick delivery
Very quick delivery. Cupboard was good value and sturdy when assembled.
13 July 2026
Good communication with easy to find…
Good communication with easy to find and follow updates on my package.
20 July 2026
The chair is excellent and well…
The chair is excellent and well designed but the assembly instructions are pathetic and the assembly not easy, the holes in the fabric do not easily align with the no screw holes in the tubular frame.
20 July 2026
Turned up so quickly
Turned up and fits perfectly in fab condition...via royal mail...a fantastic first experience would definitely order via again 💜
20 July 2026
A great quality product and a great…
A great quality product and a great price and idea for our outside beer garden.
21 April 2026
Bad.
Please don't buy a gazebo from this company. Their product is substandard. I wish this would let me put up photos of the state my gazebo ended up in.
7 May 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Janita,
Thank you for taking time and share your valuable feedback with us.
We are sorry to hear that you have received the item with an issue and did not meet the expectation related to the Quality concern of the item which we always aim to provide. Please accept our sincere apology for the inconvenience that the product item and its condition just cause you a frustration for you.
Your feedback is important to us and this has been shared with our relevant team for the future reference and inform them about the situation, frustration and inconvenience you have been through.
Once again please accept our sincere apology for the inconvenience.
Kind Regards,
After Sale Team
Great priced gazebo and good quality/sturdy
Fast delivery as notified at purchase point, item matched online description, quality of item was very good, but horizontal joint holes should be smaller or a larger screw bolt to enable sleeved joints to be tightly nipped together, other than this one point we are really impressed with gazebo and the price was great.
9 July 2026
Excellent Service
Excellent website, easy to follow and very clear. BBQ dispatched within two hours of order. Rapid safe delivery by DPD. Clear communications
19 July 2026
It was a quick delivery and kept me…
It was a quick delivery and kept me informed about delivery
11 July 2026
Excellent prices
Excellent prices, great quality, and super fast delivery. Helpful customer services and easy ordering online.
17 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.