Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more
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Reviews shaping this summary
We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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Good product, good price
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
16 July 2026
We were very happy with the delivery…
We were very happy with the delivery service, and managed to put it together on my own in a reasonable time was very happy with the quality considering the price. I find it quite comfortable as a sofa and a bed, it is in a spare room so will only be used occasionally and seems perfect for that
8 July 2026
Excellent price quick service
16 July 2026
Had a couple of problems but customer…
Had a couple of problems but customer services sorted for us.
Good quality service and products
8 July 2026
Happy with the service
Happy with the service , although the swing had a few issues. The team resolved it
9 July 2026
Fast delivery and excellent customer service
Delivery was fast and we were very pleased with the items purchased. We had a small problem with one but the issue was resolved almost immediately. Communication and customer service has been excellent! I would definitely recommend.
25 June 2026
Lovely bit of kit for the price
8 July 2026
Delivery was super quick & product was…
Delivery was super quick & product was good quality, would definitely shop with them again
15 July 2026
May use AI-assist with repliesRead more
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Never again! Ordered a table that was ‘free UK…
Ordered a table that was ‘free UK delivery’ and was charged £50 at the final stage of check out. Tried to cancel 4 hours later as per the ‘24 hour cancellation’ policy to be told it couldn’t be cancelled. AWFUL customer service. I believe this to be against trading standards but the personnel were so difficult and rude that I gave up trying to get my money back……I guess that was their intention. Stay well clear.
26 June 2026
Reply from Aosom UK | Online Store
Dear Udaly,
Thank you for taking the time to share your valuable feedback with us.
Please accept our sincere apologies for the inconvenience you experienced with your cancellation request. This is not the level of customer service we strive to provide.
We understand your frustration. Although our team received your cancellation request, your order had already been processed and dispatched by our warehouse before the cancellation could be completed. Unfortunately, once an order has entered the dispatch process, we are unable to stop it from being shipped.
We are also sorry to hear about the delivery charge. While we do offer free delivery across most areas of the UK, there are certain postcodes and remote locations where an additional freight charge may apply. We apologize if this was not made sufficiently clear during the ordering process.
Your feedback regarding both your experience with our customer service and the delivery charge has been shared with the relevant team. A member of our team will contact you to discuss your concerns and work towards a suitable resolution.
Kind regards,
After Sales Team
Poor choice of courier by Aosom.
Have always given 5 stars in the past, but not earned that this time. Was advised on completing purchase with payment on Tuesday 30/6/26 item was expected to be delivered Friday 3/7/2026, it didn't arrive...Customer Service said delivery is within 3 to 5 working days but was told delivery would be on the next working day, Monday 6/7/2026...didn't arrive but seller stuck to their 3-5 working days so it would be, after the seller had contacted the courier, guaranteed for delivery on Tuesday 7/7/2026...didn't arrive that day (the 5th working day). Item, paid for in full on Tuesday 30/6/2026 finally arrived on Wednesday 8/7/2026 by a totally different courier than advised...you really couldn't write this sh*t...and I'm still waiting for the "partial refund for disruption to supply" to hit my bank account. Definitely NOT the service I have previously experienced, sorry.
8 July 2026
Reply from Aosom UK | Online Store
Dear Ray,
Thank you for being a loyal customer who has supported us with 5-star reviews in the past. Knowing we usually get it right makes reading this feedback incredibly tough, because we completely dropped the ball this time.
We completely understand how exhausting this experience must have been. To lay it out plainly, we failed to meet our promise this time.
We hate that we lost your trust on this order, but we are committed to making sure your refund is processed without any further delays.
Thank you for keeping us accountable—we are going to use this experience to fix the gaps in our courier communication so this doesn't happen to anyone else or with you in future.
Bank processing times typically take 7-14 days to clear into your account once issued which depends upon your banking policies.
Once again we are sorry for all of the inconvenience and your feedback is extremely valuable to us and for sure has been shared with our relevant team.
Kind Regards,
After Sale Team
Good product
7 July 2026
Wrong item sent
Sent me the wrong order then told me item I originally ordered was out of stock. Agent on phone was good, but overall service was poor. Waiting on refund.
6 July 2026
Reply from Aosom UK | Online Store
Dear Ben,
Thank you for taking the time to share your feedback with us.
Please accept our sincere apologies for the inconvenience caused by receiving the incorrect item and for the disappointment of learning that your originally ordered item was out of stock. We understand how frustrating this experience must have been, and we regret that we were unable to fulfil your order as expected.
We are pleased to hear that our customer service agent was able to provide you with good support, although we are sorry that your overall experience did not meet your expectations.
We can confirm that your refund is being processed. If it has not already been completed, please allow the advised processing time for the funds to be returned to your original payment method.
Your feedback has been shared with the relevant team to help us improve our stock management and order fulfillment processes and to prevent similar situations in the future.
Kind regards,
After Sales Team
Handel on my parasol broke hadnt been…
Handel on my parasol broke hadnt been used much, very disappointing, looks nice too
15 July 2026
Reply from Aosom UK | Online Store
Dear Colin,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that the handle on your parasol has broken despite it having very little use. We understand how disappointing this must be, especially as you were otherwise pleased with its appearance.
This is certainly not the quality we aim to provide. We would like the opportunity to investigate the issue and work towards a suitable resolution for you.
Your Issue already has been handled by our customer support team and logged the replacement for your item free of cost to sort out this issue.
Kind regards,
After Sales Team
Fast delivery and great value drawers.
I have never heard of this company before so was unsure what to expect.we ordered a 4 drawer chest which was delivered the day after ordering. Everything was labelled well and it was easy to assemble.
Its has decent runners on the drawers and is really good quality for the price. Will definitely use again.
7 July 2026
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