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Aosom CAReviews 

8,188
•
TrustScore 4.5 out of 5

4.5

Home & Garden
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Review summary

Created with AI, based on recent reviews

Looking at 3,691 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and reasonable pricing, often noting that items are exactly as described and shown online. The delivery service is consistently highlighted for its speed and efficiency, with many appreciating the prompt arrival of their orders and good communication regarding updates. Reviewers also find the ordering process easy and straightforward, leading to overall satisfaction with their purchases. However, some customers experienced issues with assembly, noting that certain products were difficult or time-consuming to put together, sometimes due to damaged or missing parts. A few people also mentioned problems with product quality, such as items feeling cheap or breaking easily, and occasional difficulties with delivery modifications or receiving invoices.

What people talk about most

Product

People report positive experiences with product, often praising the good quality and fair price, with many... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting fast and quick shipping... See more

Quality

Customers had positive experiences with quality, with many reviewers describing products as perfect, good, or... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Price

Users describe positive interactions with price, often noting excellent quality for a very reasonable price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate website. Delivery window met, in fact early. Product for price point is excellent, though only time will tell with respect to wear and tear. Assembly does take time and two people w... See more

Rated 5 out of 5 stars

I had difficulty with my ordering and accidently ordered 3 instead of 2 privacy screens. Called the order department, explained the situation and was able to facilitate a return quite easily. Recei... See more

Rated 5 out of 5 stars

I returned the chair I ordered because it was not exactly what I wanted. Customer service made the procedure easy, with no problems or objections. They were friendly and helpful with the return handli... See more

Rated 4 out of 5 stars

Delivery was on time. Price was good compared to other brands. Only one screw didn't fit designated place. Main concern after completion was it was one foot shorter than previous gazebo (actually... See more

Company details

  1. Home & Garden

Information provided by various external sources

Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!

Contact info

  • Finch Avenue East 5590, M1B 1T1, Toronto, United States

  • aosom.ca

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(8,188)

3,480 reviews in the last 12 months

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Rated 2 out of 5 stars

The screen was an easy install, but very cheap material where it counts

The screen was an easy install. I have used it a few times. The base on where the end of the screen sits in when extended has already bent with slight winds. Cheaply made - I would not recommend unless it is installed somewhere with shielding - which is silly since it is a shielding product. Pretty poor - now I will have to rig up something for it to be of use.

12 June 2026
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Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

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