Easy to navigate website. Delivery window met, in fact early. Product for price point is excellent, though only time will tell with respect to wear and tear. Assembly does take time and two people w... See more
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Review summary
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I had difficulty with my ordering and accidently ordered 3 instead of 2 privacy screens. Called the order department, explained the situation and was able to facilitate a return quite easily. Recei... See more
I returned the chair I ordered because it was not exactly what I wanted. Customer service made the procedure easy, with no problems or objections. They were friendly and helpful with the return handli... See more
Delivery was on time. Price was good compared to other brands. Only one screw didn't fit designated place. Main concern after completion was it was one foot shorter than previous gazebo (actually... See more
Company details
Information provided by various external sources
Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!
Contact info
Finch Avenue East 5590, M1B 1T1, Toronto, United States
- aosom.ca
4.5
Excellent
8K reviews
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We have not opened this item yet
We have not opened this item yet. We ordered it for our spring garden so will not open until 2027.
That aside we did receive in timely manner.
17 June 2026
Quality of the products
Quality of the products, seamless delivery and delivery time. More than happy with my purchase
17 June 2026
Fast shipping
24 June 2026
Good Value for Price
Delivery was quick and pricing was aligned with value, particularly on sale. It was less expensive going direct than buying from the big box home improvement and hardware retailer.
The materials are not the highest quality and the instructions are difficult to interpret through pictures alone, but again, it’s good value for money, looks good, and should keep our bicycles safe and dry.
24 June 2026
The cabinet is working great for us.
The cabinet is working great for us.
The assembly however was very challenging and took much longer than expected.
24 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The shipping was fast but the blue…
The shipping was fast but the blue shade canopy was garbage made of flimsy plastic and thin tarp material for the shade canopy, I would not recommend this product
16 June 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
We are sorry to hear that the design of the product did not meet your expectations. We understand that certain features may not work for everyone, and we appreciate you sharing your experience and will ensure to pass on your feedback to the relevant department for further action.Please accept our sincere apology for any inconvenience this has caused.
Thank you for choosing Aosom.
Prompt customer service solutions!
16 June 2026
Delivery was good
Delivery was good, day earlier than expected.
Could use some better instructions. Cheaply made but ok for the price.
11 June 2026
Good product!
Fast delivery, umbrella and base seems to be very good quality. Price was reasonable. Will order from them again.
23 June 2026
The couch is fine
The couch is fine. I just didn’t like the cover of cushions. They don't look the same in the picture and the colour is not the same as well.
23 June 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
Product arrived on time
Product arrived on time. Was very easy to install since it had parts labeled. It is sturdy and looks great, just as shown
16 June 2026
Your prompt delivery we just started…
Your prompt delivery we just started putting it together and it is a great product very pleased once we get it assembled I know we will love it Thank you so much for a great product
5 June 2026
Fast delivery and quality product
23 June 2026
erything about the purchase was so…
Everything about the purchase was so easy and delivered right on time. The lounger was as described and comfortable
22 June 2026
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