Was extremely easy to follow your website. Locating things I might be interested in with great prices usually followed by a coupon ( wow ). Shipping was prompt and product safely delivered. I will co... See more
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Review summary
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I bought a massage armchair and I loved it so much, I bought another one. The chairs are exactly what I was looking for, firm but comfortable, the right colour for me, and just wonderful. And not only... See more
Order processing and shipment tracking were all good. Installation instructions were confusing. A video would have been helpful. I like the idea of adding more sections as the plant grows.
First time using Aosom CA. The order was easy to submit. Once submited I received emails with the the status of the shipment along with tracking info. It was stated when the shipment was going to a... See more
Company details
Information provided by various external sources
Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!
Contact info
Finch Avenue East 5590, M1B 1T1, Toronto, United States
- aosom.ca
4.5
Excellent
8K reviews
Asks customers to review
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All good
All good, but the instruction could be a lot better. Add some statements at the very least.
25 April 2026
Great product
Great product. All the parts were in the package. Looking forward to yer of use and enjoyment.
7 April 2026
Small metal raised garden bed
I bought a small metal raised garden bed from Aosom. It arrived very quickly, was easy to put together and set up, and it looks great! The color complements my backyard, and the materials are very durable. This is the perfect size and look for my little garden!
9 June 2026
Delivery was very fast and the product…
Delivery was very fast and the product was excellent quality. If i had anything negative to say it would be that you don't offer free returns like most of the companies i order from. Thank goodness i don't want to return what i ordered, but i may not order again because of that policy.
9 June 2026
Kids loved the product
9 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong address
The address was entered incorrectly and we didn’t receive the package. We talked to fedex but the delivered at the address they had. It was at a neighbours of mine. We got our package not because of your services but because we got it from our neighbour ! Next time please make sure to write THE GOOD address
23 May 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the delivery service.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
Product was exactly as shown in photos…
Product was exactly as shown in photos and did not disappoint based on quality and price point.
9 June 2026
I love my lamp it's bright and looks…
I love my lamp it's bright and looks great at the end of my driveway
2 June 2026
Delivery was quick item is beautiful…
Delivery was quick item is beautiful long construction time! Somehow we received an extra number 3 part so we will use it as a shelf lol
9 June 2026
Water fountain…
purchased a water fountain for our deck, it was exactly as described and easy to assemble. and as a senior it was fabulous to have it delivered right to my front door. couldn't have managed it on my own from a store. will definitely purchase from this company again!
5 June 2026
Love the product but did not receive…
Love the product but did not receive notice of delivery nor could I track it.
5 June 2026
Ordered lazy boy chair
Ordered lazy boy chair. Did not realize it came unassembled!
Picture seems larger in size. Wish the back portion was taller for a man to sit with head rested on back
The massage feature .. is much more noisier than expected.
9 June 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We apologize for any inconvenience caused and will ensure to pass on your feedback to the relevant department for further action.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.
Although Aosom did its delivery job…
Although Aosom did its delivery job just fine, I am *very* disappointed in the product shipped. The legs are so spindly and unstable that I am astounded the product shipped as-is from factory. "OutSunny" should be ashamed of their quality control. Absolute garbage and unusable product. $120 down the drain.
8 June 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
Respect of description of the product
8 June 2026
Love the narrow little bench that fits…
Love the narrow little bench that fits perfectly in my tiny bedroom.
8 June 2026
Delivery was fantastic...well packaged
Delivery was fantastic...well packaged. Such a great gift for my great grandson! A little hard to put together but we managed.
8 June 2026
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