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A&Til Reviews 

3,133
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I have been a member of A&Til (FTF-A) for about 12 years and most of my meetings were with Martin Graugaard Larsen. Whether I was on unemployment benefits or just needed advice with changing jobs, fee... See more

Company replied

Rated 2 out of 5 stars

There are some people that can not help you and pass to another like a long list no body knows, feels like sometimes some people don't want to work and passing out the problems and then the same goin... See more

Company replied

Rated 5 out of 5 stars

I’ve been a member for several years, and my experience has always been positive—every time I’ve reached out with questions, I’ve received helpful support. My most recent meeting with Svetlana, howeve... See more

Company replied

Rated 5 out of 5 stars

FTFa handled my situation with professionalism and empathy! Their customer service is exceptional—quick, understanding, and extremely fair. It’s rare to find a company that genuinely puts its customer... See more

Company replied

Company details

  1. Insurance Company

Written by the company

Af og til har du brug for en a-kasse Arbejdslivet går sjældent kun fremad. Af og til tager det en drejning, og så har du brug for økonomisk tryghed og sparring til at komme godt videre. I a-kassen A&Til står vi klar, når du af og til har brug for os. Mere end 156.000 medlemmer har allerede valgt os, bl.a. fordi vi har et stærkt kendskab til vores medlemmers fag og brancher gennem vores samarbejde med 51 faglige organisationer. Som medlem får du tryghed i form af dagpenge eller efterløn, men vi sørger også for, du ikke står alene, når du vil lande dit næste job. Er dagpenge alene ikke nok til at dække dine udgifter, tilbyder vi lønsikring i to varianter: Basis og Flex. Basis er en enkel og økonomisk lønsikring med dækning op til 7.500 kr./md. oveni dagpengene, mens Flex giver mulighed for en højere dækning, op til 60.000 kr./md. og mere fleksibilitet. Uanset hvad dit behov er, kan du få økonomisk frihed og tryghed i dit arbejdsliv til den dag, du af og til har brug for os.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(3,133)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very useful and helpful

as a fresh graduate I very much welcomed the opportunity to be introduced to the job market, the system structure and the procedural matters when it comes to the rights, obligations and benefits and job search possibilities.

20 February 2019
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Reply from A&Til

Dear Erika. Thanks for taking the time to review you - I'm so happy that you got an introduction to both the job market and the procedural matters regarding your benefits and rights. Please make sure to use of guidance or meetings in the future as we would like to be there for you on your way towards your next job. Have a nice day, best regards, Lene, Communications

Rated 3 out of 5 stars

Agent's involvement should be higher

Agent's involvement should be higher, with prepared tools and strategies how to help individuals to succeed faster in their job search. Just questioning the individual how is it going doesn't make much sense.

19 February 2019
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Reply from A&Til

Dear Gost. Thanks for your feedback. It's very valuable for us to know how you and our other members feel about our meetings so thanks for taking your time to review us. I hope that your next meeting with my colleagues will be more inspiring and give you some tools to your job hunt. Have a nice day. Best regards, Lene, Communications

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly staff. Superb assistance with everything from figuring out what works best for you at any point to small things such as CVs and cover letters.

10 February 2019
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Reply from A&Til

Hi Leila. So good to hear, that our ambitions meet your expectations. Best Troels, FTFa

Rated 3 out of 5 stars

feedback

I have become unemployed in the beginning of the month and my intro meeting was in the end of the same month, after 20 days. In this period I have not been told that i have to comply with some of their requirements like filling in my job log. Another form I had to fill in about my dagnepenge in the end of the month I also had to know in advance as noone told me. I had to call multiple times and ask in order to make all needed documents in order. If i was waiting untill the meeting then it would be too late. The meeting itself was more like a workshop where we have to get to know the group, which is completely unnecessary in my opinion. The important things werent explained detaily enough, and people felt uncomfortable to ask questions, therefore the talker continued briefly to change slides.

1 February 2019
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Reply from A&Til

Hi Mihaela. Thank you for your review. I'm sorry to hear that you haven't had the best experience here in FTFa. I pass your comments to the team that holds the meetings. We always want to get better - especially in relation to our English speaking members. Best Troels, FTFa

Rated 4 out of 5 stars

It is always good to have someone to…

It is always good to have someone to explain the system, also possible to ask questions and talk in person

1 February 2019
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Reply from A&Til

Hi Tanya. Good to hear that you're satisfied with our service. Best Troels, FTFa

Rated 5 out of 5 stars

Very kind feedback

Very kind feedback, open to questions and useful for one's own writing improvement. Thank you very much.

24 January 2019
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Reply from A&Til

Hi Marco. Thank you for your review. Have a nice day. Kind regards, Camilla, FTFa

Rated 5 out of 5 stars

FTFA Counseling meetings

The meeting was genuinely helpful, the counselor was extremely polite, eager to help and knowledgeable. The discussion was fruitful and targeted to my knowledge and field of expertise.

23 January 2019
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Reply from A&Til

Hi Ioannis. Thank you very much for your review. I'm glad to hear that the meeting was usefull to you. Kind regards, Camilla, FTFa

Rated 5 out of 5 stars

Super arrangement!

27 November 2018
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Reply from A&Til

Hej Hanne, Vi er glade for at du har fået noget ud af vores arrangementer! Tak fordi du gav dig tid til at skrive en anmeldelse. Mvh Troels, FTFa

Rated 5 out of 5 stars

God sparring

20 August 2018
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Reply from A&Til

Hej Lhn. Mange tak. Brug os endelig til sparring igen i fremtiden. God dag. Vh. Lene, Kommunikation

Rated 5 out of 5 stars

Fantastiske motiverende sparringspartnere

Topprofessionelle og fantastiske til
at komme med konstruktive forslag og nye ideer 🤩

9 August 2018
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Reply from A&Til

Hej Tina Maria. Hvor er det dejligt at læse. Jeg vil skynde mig at give din ros videre til mine dygtige kolleger. Mange tak for du deler din oplevelse med os her på Trustpilot - det er super motiverende for os. Og husk, du altid er velkommen til at booke samtaler med os, hvad enten du har brug for sparring til en ansøgning eller en jobsamtale. God dag, vh. Lene, Kommunikation

Rated 1 out of 5 stars

Very unprofessional

Very unprofessional. I chose this Akasse out of a careless decision as they came and presented themselves at my school and I did not know any other Akasse at that time. I paid for that dearly.
There is so much misinformation. Each employee says something different. To make excuse for their late handling, they accused me for sending documents late, but in fact, they did not inform me anything. I called them many times and every time the one I spoke to seems to have no clue of what is going on!.
Just, save your time and money. Don't go for this one. I changed Akasse immediately after the last phone call with them. I have wasted too much time and effort on this. Not worth it!

9 April 2018
Unprompted review
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Reply from A&Til

Hej Truc. I’m sorry to hear that we did not live up to your expectations and that you decided to leave before we had an opportunity to make it up to you. I’m glad to hear that you are still insured in the case of unemployment though I would of course have preferred if it was with us. Take care. Best regards, Lene, Communication

Rated 1 out of 5 stars

If I could give you -5 stars I would do…

If I could give you -5 stars I would do it. I was trying to contact this company for more than 2 weeks . I tried all the available channels - phone, message via tastselv, chat - I never got an answer, or the chat system crashed and I couldn't get through chat.... It took me 7 hours one day to get in a touch with this company - It was not successful. What am I paying the membership for? For this customer support? Well I have to say McDonald's has better customer service than this company. How can such a terrible company handle such an important things like dagpenge etc... The excuse is that they have a new IT system - so I should probably tell the ladies in grocery stores that I'm taking the groceries home with me but I won't pay for it because FTFa has a new IT system or so ??? This is absolutely ridiculous and I will do my best to tell my network that this insurance is not worth a single kroner. STAY AWAY FROM THIS COMPANY - IT IS ONE HUGE DISASTER

19 February 2018
Unprompted review
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Reply from A&Til

Hi Petra. I'm sorry you've had such a bad experience with FTFa. We have had exceptionally case handling time and waiting time on the phone. We are working to reduce the waiting time. Best regards Troels, FTFa

Rated 5 out of 5 stars

FTFa

They are very professional and dedicated to their members.

29 December 2017
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Reply from A&Til

Dear Matthias. Thank you for your sharing your opinion with us here on Trustpilot. I'm so happy to hear about your experiences because we try our best to give you the best service as possible. We are here for you when you need guidance or advice. Have a great day. Best regards, Lene, Communication

Rated 5 out of 5 stars

god service.

28 December 2017
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Reply from A&Til

Hej Åse. Mange tak. Vi er glade for tilbyde dig og vores andre medlemmer en god service. God dag. Vh. Lene, Kommunikation

Rated 5 out of 5 stars
A&Til logo

Reply from A&Til

Hej Carsten. Tak for rosen. Vi er også rigtig glade for, at vi kan chatte med dig og vores andre medlemmer, så det er dejligt, du er glad for den. Brug den endelig igen, hvis du kommer i tvivl om noget. God dag. Vh. Lene, Kommunikation

Rated 5 out of 5 stars

The best choice for recently graduated …

The best choice for recently graduated students!

20 December 2017
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Reply from A&Til

Dear Zornitsa. Thank you for your recommendation. We try very hard to make the passage from student to graduate easy for our members so your words mean a lot to us. Have a good dag. Best regards, Lene, Communication

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