Anwyl Homes Reviews 

1,806
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 521 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, often going above and beyond to ensure satisfaction. Many highlight the excellent service, noting how issues are dealt with promptly and efficiently, from initial sales interactions to comprehensive aftercare. People are particularly impressed with the high quality of workmanship and the overall positive user experience, making them happy with their new homes. However, some customers noted concerns about build quality, citing issues like poorly installed insulation, recurring plumbing problems, and mould. A few also found customer service disappointing, mentioning downplayed issues or being asked to arrange their own contractors for warranty work.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the workmanship... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Higham has done an excellent job on his two visits to our property. He explained how he would rectify the identified snags and how long each part of the process to repair would take. Nothing was... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more

Rated 5 out of 5 stars

Rapid follow up and response to the snagging issues of the new build house. Special thanks to Lee for sorting out the issues in a timely and efficient manner. He was extremely helpful and explained... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,806)

498 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant.

Anwyl have been outstanding throughout the entire process, from viewing the show home to purchasing, moving in, and resolving any issues. Their team has been attentive, friendly, and incredibly helpful. They've made buying and moving into our first home a seamless experience, and I would highly recommend Anwyl to anyone looking for an stress-free and positive homebuying experience. We’re incredibly happy at Eagles Green.

26 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Scott, our team at Eagles Green really appreciate your comments. Thank you.

Rated 5 out of 5 stars

Great experience

We’ve had a great experience with Anwyl. Stacey and the team have been professional, helpful, and quick to arrange appointments to resolve snagging issues in a timely manner. The team who came to fix the issues did a very good job and completed the work to a high standard. We really appreciate their support and communication throughout.

30 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you for taking the time to leave this review, all our team work hard to provide a great service to our customers, so it's really rewarding when they receive this feedback. Thank you.

Rated 5 out of 5 stars

Chris

Chris - sealed, sanded and painted about sockets after electricians came and left a few bits about. Friendly , helpful and cleaned up fully after himself. 10/10

26 March 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Connor

Rated 5 out of 5 stars

The sales staff were excellent and…

The sales staff were excellent and looked after me throughout the whole process.
The house is well designed and lovely to live in.
Anwyl have exceeded my expectations.

26 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Carol, thank you for your review about your experience with Anwyl Homes, it is appreciated.

Rated 5 out of 5 stars

Lee has been fabulous addressing our…

Lee has been fabulous addressing our issues, going over and above what he was scheduled to do , dealing with other problems that had been left by other workers too. It’s so reassuring to have such a competent , knowledgeable person who goes out of his way to be of assistance . Thank you

25 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Carol, thank you for taking the time to leave this review for Lee!

Rated 5 out of 5 stars

Richard to the rescue again!

Richard Nelson has been a fantastic support since moving in. He has been to the house 3 times now to complete snag work and is scheduled to come back again to complete some follow up work. Richard is great, he just gets on with everything and keeps me updated. Always a pleasure when I am told Richard is completing snag work for me. Thanks 😊

24 March 2026
Unprompted review
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Reply from Anwyl Homes

Hi Suzanne, thank you for taking the time to leave this review for Richard!

Rated 5 out of 5 stars

Repair

Really lovely, friendly and professional fixed the original issue quickly and also did an additional repair while he was here so that someone else wouldn’t need to come out again. Really appreciated the extra help and the care he took. Would definitely recommend Paul Higham

24 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Amanda.

Rated 5 out of 5 stars

We have to say that Steph and Kelly at…

We have to say that Steph and Kelly at Priory Gardens were both fantastic. All queries answered promptly and efficiently without any hassle. Nothing was too much trouble and both had the patience to let us make a decision without force or pushing. We can’t praise them enough. Many thanks ladies.

30 June 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Denise, thank you for your review and your comments about our team at Priory Gardens. We wish you many more years of happiness in your New Anwyl Home.

Rated 1 out of 5 stars

Don’t Bother

We moved in, in September the house was filthy I could write my name in the dust, customer service after care do the bare minimum the site agent fobs you off until after the 4 week call, the finish is not great on a house that cost£400000

20 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Lee, we were really sorry to read this review. Having looked into your comments, there were no notes on your handover paperwork to record your home as being unclean? We can only apologise you are disappointed with your new home.

Rated 5 out of 5 stars

Technician Paul H was superb

Our technician Paul H was superb. Really polite, friendly and respectful of the property. Also signposted what he would be doing, offering me options and recommendations where appropriate. He also chatted through some general property maintenance tips, products he trusts etc. Top guy, a credit.to the team.

19 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Charles, Paul really appreciated your comments

Rated 5 out of 5 stars

The technician

The technician, Chris Appleton, arrived promptly and was extremely polite and professional. The work was carried out to a very high standard and we are very pleased with the outcome.

19 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Ian, thank you for taking the time to leave this review

Rated 5 out of 5 stars

Front door fixed

Paul arrived earlier than scheduled after a cancellation, he diagnosed the issue with my front door and got it fixed in a jiffy.
Great service, polite and professional friendly service.

19 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you Rob, glad to read how quickly we got your door sorted.

Rated 5 out of 5 stars

Thanks to Anwyl customer care.Mr…

Thanks to Anwyl customer care.Mr Richard Nelson ,anwyl customer care technician came and fixed the problem with dish washer door.He was very professional and gentle.Thank you Richard.

17 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Joseph

Rated 5 out of 5 stars

Lee Ashworth

We were having trouble with our doors closing. Lee popped round and fixed this without any issues and was very friendly.

12 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Paddy

Rated 5 out of 5 stars

The customer service is very robust

The customer service is very robust. From the sales team to the site management team, I cannot fault them. We were giving consistent update on the development from start till we were handed our key.

We had few snags in our property, but the site manager Keith and Andy were always there. Before we knock the door was always open. I cannot fault the customer service led by Louise and the site management team in any way shape or form.

28 November 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Godfrey, thank you for this great review about our Winnington Place development. We wish you many more years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

We had Richard over to fit a new front…

We had Richard over to fit a new front door as the original door was a bit bent at the top and didn't close properly.
All the process was very smooth and Richard instaled the new one very nice.
Great service over all.

4 March 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you Dan, Richard appreciated you taking the time to leave this review.

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