Paul Higham has done an excellent job on his two visits to our property. He explained how he would rectify the identified snags and how long each part of the process to repair would take. Nothing was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h
Contact info
Anwyl House, Clos Dewi Sant Ewloe, CH5 3DT, Deeside, United Kingdom
- 01244 421600
- build@anwyl.co.uk
- anwylhomes.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant.
Anwyl have been outstanding throughout the entire process, from viewing the show home to purchasing, moving in, and resolving any issues. Their team has been attentive, friendly, and incredibly helpful. They've made buying and moving into our first home a seamless experience, and I would highly recommend Anwyl to anyone looking for an stress-free and positive homebuying experience. We’re incredibly happy at Eagles Green.

Reply from Anwyl Homes
Paul did a great job in fixing kitchen…
Paul did a great job in fixing kitchen cabinet issue.

Reply from Anwyl Homes
Great experience
We’ve had a great experience with Anwyl. Stacey and the team have been professional, helpful, and quick to arrange appointments to resolve snagging issues in a timely manner. The team who came to fix the issues did a very good job and completed the work to a high standard. We really appreciate their support and communication throughout.

Reply from Anwyl Homes
Chris
Chris - sealed, sanded and painted about sockets after electricians came and left a few bits about. Friendly , helpful and cleaned up fully after himself. 10/10

Reply from Anwyl Homes
The sales staff were excellent and…
The sales staff were excellent and looked after me throughout the whole process.
The house is well designed and lovely to live in.
Anwyl have exceeded my expectations.

Reply from Anwyl Homes
Tony has been at our property for the…
Tony has been at our property for the last 2 days, very professional and nothing is to much trouble, really appreciate the work he has done today.

Reply from Anwyl Homes
Lee has been fabulous addressing our…
Lee has been fabulous addressing our issues, going over and above what he was scheduled to do , dealing with other problems that had been left by other workers too. It’s so reassuring to have such a competent , knowledgeable person who goes out of his way to be of assistance . Thank you

Reply from Anwyl Homes
Richard to the rescue again!
Richard Nelson has been a fantastic support since moving in. He has been to the house 3 times now to complete snag work and is scheduled to come back again to complete some follow up work. Richard is great, he just gets on with everything and keeps me updated. Always a pleasure when I am told Richard is completing snag work for me. Thanks 😊

Reply from Anwyl Homes
Chris and Josh came today to replace…
Chris and Josh came today to replace our front door, fantastic job done, and all mess cleaned up afterwards.

Reply from Anwyl Homes
Very polite and very quick and efficient
Very polite and very quick and efficient

Reply from Anwyl Homes
Repair
Really lovely, friendly and professional fixed the original issue quickly and also did an additional repair while he was here so that someone else wouldn’t need to come out again. Really appreciated the extra help and the care he took. Would definitely recommend Paul Higham

Reply from Anwyl Homes
We have to say that Steph and Kelly at…
We have to say that Steph and Kelly at Priory Gardens were both fantastic. All queries answered promptly and efficiently without any hassle. Nothing was too much trouble and both had the patience to let us make a decision without force or pushing. We can’t praise them enough. Many thanks ladies.

Reply from Anwyl Homes
Don’t Bother
We moved in, in September the house was filthy I could write my name in the dust, customer service after care do the bare minimum the site agent fobs you off until after the 4 week call, the finish is not great on a house that cost£400000

Reply from Anwyl Homes
Technician Paul H was superb
Our technician Paul H was superb. Really polite, friendly and respectful of the property. Also signposted what he would be doing, offering me options and recommendations where appropriate. He also chatted through some general property maintenance tips, products he trusts etc. Top guy, a credit.to the team.

Reply from Anwyl Homes
The technician
The technician, Chris Appleton, arrived promptly and was extremely polite and professional. The work was carried out to a very high standard and we are very pleased with the outcome.

Reply from Anwyl Homes
Front door fixed
Paul arrived earlier than scheduled after a cancellation, he diagnosed the issue with my front door and got it fixed in a jiffy.
Great service, polite and professional friendly service.

Reply from Anwyl Homes
Thanks to Anwyl customer care.Mr…
Thanks to Anwyl customer care.Mr Richard Nelson ,anwyl customer care technician came and fixed the problem with dish washer door.He was very professional and gentle.Thank you Richard.

Reply from Anwyl Homes
Lee Ashworth
We were having trouble with our doors closing. Lee popped round and fixed this without any issues and was very friendly.

Reply from Anwyl Homes
The customer service is very robust
The customer service is very robust. From the sales team to the site management team, I cannot fault them. We were giving consistent update on the development from start till we were handed our key.
We had few snags in our property, but the site manager Keith and Andy were always there. Before we knock the door was always open. I cannot fault the customer service led by Louise and the site management team in any way shape or form.

Reply from Anwyl Homes
We had Richard over to fit a new front…
We had Richard over to fit a new front door as the original door was a bit bent at the top and didn't close properly.
All the process was very smooth and Richard instaled the new one very nice.
Great service over all.

Reply from Anwyl Homes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







