Anwyl Homes Reviews 

1,803
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 521 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, often going above and beyond to ensure satisfaction. Many highlight the excellent service, noting how issues are dealt with promptly and efficiently, from initial sales interactions to comprehensive aftercare. People are particularly impressed with the high quality of workmanship and the overall positive user experience, making them happy with their new homes. However, some customers noted concerns about build quality, citing issues like poorly installed insulation, recurring plumbing problems, and mould. A few also found customer service disappointing, mentioning downplayed issues or being asked to arrange their own contractors for warranty work.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the workmanship... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Higham has done an excellent job on his two visits to our property. He explained how he would rectify the identified snags and how long each part of the process to repair would take. Nothing was... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more

Rated 5 out of 5 stars

Rapid follow up and response to the snagging issues of the new build house. Special thanks to Lee for sorting out the issues in a timely and efficient manner. He was extremely helpful and explained... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,803)

495 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris Appleton from Anwyl

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way.
Chris was here a lot longer then Glynn and they have both done a very good job sorting out the leak and sorting the hole in our ceiling. Needs to be finished off but have done great so far 🙂

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Job

Amazing job as always
Clean friendly polite and very considerate
Always lovely to see him.
He always does the job so well

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good sales team,

Very good sales team,
Very pleasant site manager Ian and
Keith best ,once said the problems are solved immediately
We are very happy to have brought the new home with ANWYL
WE ARE Recommending TO OUR FRIENDS

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Purchased at house at Yr Helyg colwyn…

Purchased at house at Yr Helyg colwyn bay had water pressure iasues since moving in, welsh water claiming there is not enough pressure at the top of the estate and anwyl were advised not to build three story houses, twice a week for 3 years not been able to shower due to this

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service technician - chris

The anwyl technicians always provide a fantastic service and take pride in their work no matter how big or small the job is. Chris came round to fix a sticking letterbox and although he wasn’t here for long, he was so friendly and chatty and respected our property.
I’m leaving a 5 star review purely based on the job that Chris did for us. The anwyl technicians are the only positive part of our experience of dealing with anwyl since we moved into our house in September 2024.
We have a waterlogged garden that they refuse any responsibility for which is costing us an awful lot of money to try and sort ourselves. We also recently complained about damage to the road outside our house from anwyl delivering skips to our neighbour. Despite the tarmac clearly being churned up and damaged, they advised that it will “weather in”. I have no idea how the damage will miraculously repair itself so we are left looking at an eyesore whilst anwyl refuse to take any responsibility. It’s disappointing as buying a new house should be exciting but we have been left feeling very disheartened by the whole experience.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Declan Whittle Brook Park Made All the Difference

We have had an excellent experience with Anwyl Homes, and a huge part of that has been thanks to Declan.
From the very beginning of our after-sales journey, Declan has consistently responded to every request with remarkable speed, professionalism and genuine care. Nothing ever seems too much trouble for him. He listens carefully, understands the issue, keeps us informed, and does everything within his power to ensure problems are resolved as quickly as possible.
What really sets Declan apart is not just his efficiency, but his character. He is incredibly friendly, empathetic and approachable, and every interaction leaves you feeling that your concerns genuinely matter. He has a calm, sensible and solution-focused approach, and he consistently goes above and beyond what would normally be expected to ensure customer satisfaction.
Exceptional customer service is becoming increasingly rare, but Declan is a perfect example of how it should be done. His dedication, professionalism and willingness to help have made a significant difference to our experience with Anwyl Homes.
Thank you, Declan, for your outstanding support and for always going the extra mile. You are a real credit to Anwyl Homes, and I sincerely hope your hard work and commitment receive the recognition they deserve.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul Higham attended our property today…

Paul Higham attended our property today with his usual friendly and cheerful smile. He worked professionally and with care. He explained what he would be doing and after the work was completed took time to show and explain how things had gone and confirmed what had been done. He doesn't rush or cut corners. He is an outstanding technician who has become quite the friend. We will miss seeing him as our two years warrenty finally comes to an end. Thank you Paul!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Everything we added onto the snag list…

Everything we added onto the snag list was fixed in good time, nothing is too much trouble for Ian the site manager or the ladies in the sales office, constantly checking to see if we need anything else doing or just to say hi! Would highly recommend Anwyl!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Josh and Richie were great

Josh and Richie did a great job fixing all the cracks along my stairs and hallway. Both were really lovely and helpful and did a great job.

6 July 2026
Unprompted review

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