Angels Cars Reviews 

254
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with service reliability, frequently experiencing last-minute cancellations or drivers failing to show up for pre-booked journeys, often without adequate notification. People also faced considerable delays in pick-up times and extended journey durations. Furthermore, the booking process was often problematic, with some finding it difficult to manage or confirm reservations. Reviewers also described instances of unprofessional service and concerns regarding driving practices. However, some customers also noted positive interactions with drivers, mentioning specific individuals who were described as polite, helpful, and respectful, contributing to a pleasant travel experience.

What people talk about most

Service

Customers consistently note negative experiences with service, citing frequent cancellations, often due to a... See more

Booking process

Users describe significant dissatisfaction with the booking process, frequently reporting last-minute... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising drivers for being polite,... See more

Delivery service

People report negative experiences with delivery service, primarily due to frequent delays and drivers... See more

Cancellation

Reviewers highlight significant dissatisfaction with the cancellation process, frequently reporting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very disappointing and DANGEROUS service. The driver was 15 minutes late and I had to call the operator several times to get an update. The car and driver were smelly and not clean. Despite having fo... See more

Rated 1 out of 5 stars

cancelled my car as couldn't reach me by phone ( I was working and waiting for my taxi b4 getting a train). If you are going to make it essential to confirm by phone (even after confirming on e mail)... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

Terrible service. Would give no stars if I could. Booked in advance of tube strike, with a couple of days notice, for an important family event that I’m taking an elderly parent to. It’s into the cent... See more


Company details

  1. Taxi Service
  2. Limousine Service
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

254 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(254)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service

Terrible service. Taxi was booked at 2pm for 6.15pm the same evening. At 5.20pm, less than an hour before they were supposed to come, they left a message saying they couldn't make it because they hadn't any cars spare! I phoned then back and they said the same thing - pathetic. And then they had the cheek to send me a text saying 'We are sorry you had to cancel your booking' as if it was all my fault. AVOID!

5 May 2023
Unprompted review
Rated 4 out of 5 stars

All well in the end…

System was down when I made the reservation so no confirmation, main office phone was also down but managed to get another branch & they confirmed the reservation.
Driver arrived 5 minutes early, SMS notification. Smooth drive to Heathrow Airport.

24 April 2023
Unprompted review
Rated 1 out of 5 stars

Never ever use this company

Never ever use this company! We had booked a taxi to pick us up from the airport and 10min before they were to pick us up they cancelled the trip with no warning! They are awful!!!! AVOID

14 April 2023
Unprompted review
Rated 1 out of 5 stars

Appalling service

Ordered a cab told 10 minutes, 30 minutes later also told it would be 10 minutes, 15 minutes later also told it would be 3 minutes. Gave up after an hour!!
Appalling service.

13 April 2023
Unprompted review
Rated 1 out of 5 stars

TO BE AVOIDED!

A no-show! I booked about a week beforehand to go from a party to the train station but about an hour before they were due to collect me I got a confusing text saying I had cancelled so I rang and was told there were no drivers available for my journey. No apology and the person could not wait to hang up. I didn't get a chance to explain that I was a single female stranded in London at night, trying to get to the last train home!

I guess the relatively low fare should have alerted me to the potential for problems? The next taxi company I called charged double. Still, I will never try this company again!

6 April 2023
Unprompted review
Rated 1 out of 5 stars

Shocking drive

It was a senior driver which is fine however he was 10 min late took the wrong turn when using a sat nav road position was dangerous to other road users and passengers and then asked for more money that was agreed

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Never use this company!

I have tried them few times and they are always late. Today the driver was 20 min late for my airport journey and came shouting at me, alegedely because i have them the incomplete address. He was totally unvivilised, refused to help me with luggage, kept shouting and refusing to start the car. He at one point said he does not want to go to the airport and tried to het me out of the car. Maximum humiliation that never happened to me and the call center is a joke. Avoid, avoid, avoid

24 March 2023
Unprompted review

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