Angels Cars Reviews 

Surprised to read any good reviews here. Trip Advisor have the rating as 1.5 which seems more accurate.
Like others have said, left my disabled mum and I stranded in the street for 45 mins when was told 10 to 15 mins max. Then didn’t make it anyway as they went to the wrong place, rang and told us we had got it wrong and they were driving off, just take it up with the office. No attempt to clarify and pick us up. They knew we were two vulnerable women too which makes it worse somehow.
Actually they were in the wrong place and had a clear pick up place on both verbally and in writing! So no idea how they could go to the wrong place.
And their office is literally 3 mins away!?! Doesn’t inspire confidence for a longer trip.
The attitude was awful, rude, abusive too.

Service was excellent

Very kind driver. Very good and spacious car.

Would not use again, the driver was not driving safely. All the speeding and sudden braking was also making me feel unwell.

Fast pick up and cheaper than Bolt or Uber

The only way to pay for your taxi is to download an app that takes way more information from your phone than necessary. It's either that, or cash. The idea that they could just send you a text with a link to a payment system doesn't seems to have occurred to anyone at Angel Cars.

Arrived on time - vehicle clean - driver very welcoming and friendly yet professional

Hi, I am looking for receipt for my ride, did not received pls help to send cab ride payment bill.

Our driver was very patient even though traffic meant our 90-minute drive to the airport became a 150-minute drive. The only slight hiccup was that after checking when we booked, we were expecting to be able to pay by card. In the end we had to run around frantically at the airport trying to find a cash machine because a card wasn’t possible.

This was my second booking with them. First trip to the airport was perfect. The trip from Luton airport was a failure.
My flight had early landing and I had 40 min wait for the booked taxi. With a thought, I will still have enough time for coffee, I got an automated message that the driver is waiting at the meeting point. I was surprised but went to the pick up point straight away only to find out the driver is not there. I tried to contact the driver but the phone was cutting me off so I called the company. They advised to wait for drivers phone call. Driver called me a few minutes later just to tell me he will be arriving in 10 mins time. It was really cold outside and due to missleading message I had to wait outside for 20 mins. On the top of that, as I was rushing to the pick up point, thinking theyre waiting for me, I forgot to draw some cash for the cab. When the driver asked me for cash before the ride, as this is their policy, I said I dont have full amount on me but there is a cash point right outside my house so I can get the cash from there. He than made me feel like does not believe me I will pay, he drove off the route, made the ride longer, just to find the nearest cash point for me to draw the money. I felt like a thief as he said that a lot of people dont pay them for service, so he suggested Im the same. I will not ever use this company again. There are other competitive companies in the area I can use.

Oh my Angel car was early by five minutes, thankyou. My driver was extremely helpful to me, getting in and back out of the car. It was just a wee bit high for me, but he kindly helped me.... Thankyou driver.

Driver on time and friendly

Every time I book a ride they cancel it. They keep saying either they have not enough cars or they are too busy .

Had the worst ride in my life with this company and I'll never use your service again. The app doesn't work properly there's a 5% discount when you book in the app, but when you claim, you they a higher price and the discount is already applied. Also if the price in the app is too low, they cancel the ride. I took 4 hours from Gatwick airport to my place, which usually is 2 as they don't give you correct instructions about where is the meeting point at the airport. They give you a price over the phone, but they charge you a higher price at the end. They only charge in cash and the driver never has change to give you back.

Driver arrived promptly & was courteous & friendly. Communication from Alfa cars by text was excellent. Very quick arrival at our destination

Really bad experience. Poor driver, poor behaviour and driver wanted to charge extra on the decided amount. Not happy

Booked a car for a 1 hour ride to the airport with 2 young children and requested 2 child seats, the car then arrived without any as the driver said they were too much of a hassle to comply with. Driver then proceeded to drive in an erratic manner causing the children to get upset, and when they became more vocal about their discomfort he turned the radio volume up to drown them out which just made them more anxious and stressed. All in all made for a very uncomfortable and stressful journey. Will not use again.

Courteous driver . Good service and on time . Thank you