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Angels Cars Reviews 

254
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TrustScore 1.5 out of 5

1.7

Taxi Service
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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were let down by their experience overall. Customers frequently reported problems with booking and service reliability, experiencing last-minute cancellations without notification or alternative solutions. Many people encountered significant delays, no-shows, or drivers arriving late, causing considerable inconvenience and stress for important appointments or flights. Reviewers also described unprofessional service, including drivers taking inefficient routes or exhibiting concerning behavior. However, some customers also noted positive experiences with individual drivers, describing them as polite, helpful, and courteous. A few other people also felt that certain drivers were exceptional, caring, and tried to find the best routes.

What people talk about most

Service

Customers consistently note negative experiences with service, often citing cancellations, delays, and... See more

Booking process

Clients express significant dissatisfaction with the booking process, citing issues such as unexpected price... See more

Staff

Customers had ambiguous experiences with staff, with some praising drivers for being polite, helpful, and... See more

Delivery service

Users describe negative interactions with delivery services, frequently reporting significant delays and... See more

Cancellation

Reviewers mention negative feedback about cancellation, with many customers experiencing last-minute... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very disappointing and DANGEROUS service. The driver was 15 minutes late and I had to call the operator several times to get an update. The car and driver were smelly and not clean. Despite having fo... See more

Rated 1 out of 5 stars

cancelled my car as couldn't reach me by phone ( I was working and waiting for my taxi b4 getting a train). If you are going to make it essential to confirm by phone (even after confirming on e mail)... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

Terrible service. Would give no stars if I could. Booked in advance of tube strike, with a couple of days notice, for an important family event that I’m taking an elderly parent to. It’s into the cent... See more

Company details

  1. Taxi Service
  2. Limousine Service
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.

Contact info

1.7

Bad

TrustScore 1.5 out of 5

254 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.7

All reviews

(254)

41 reviews in the last 12 months

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Rated 2 out of 5 stars

Taxi was dirty

Taxi was dirty, inside and outside. It was late (just 7 min though, but you guys in the past used to be super on time), the driver barely acknowledged my presence (other than asking if I had the money) and kept talking over the phone. He never left the car to open the booth or to say hi. Definitely not great impression

3 March 2023
Unprompted review
Rated 5 out of 5 stars

great driver

great driver, his first day (he’s from south France), his second job of the day - friendly helpful polite, 10 out of 10

2 March 2023
Unprompted review
Rated 3 out of 5 stars

The driver was great but two issues

The driver was great but two issues -

- I didn’t receive a text until after my journey so didn’t know which car/registration

- the person who took booking yesterday on the phone told me they took cards - I asked! - so the driver had to stop for cash and the journey cost me £7 extra as of course he had no change

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Miran the King

The driver named Miran is one decent and professional individual.. Friendly and polite... My friend and I enjoyed the ride.. We are happy with his service and will call you for the next trip, definitely... ⭐⭐⭐⭐⭐

6 February 2023
Unprompted review

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