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amsmortgages.co.uk Reviews 

1,737
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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their outstanding professionalism, remarkable patience, and clear communication maintained throughout the entire process. Many people highlight that advisors go above and beyond to provide tailored advice and reassuring answers to every question. Consumers note that the team works tirelessly to secure complex mortgage deals with impressive speed and efficiency. Reviewers heavily appreciate the dedicated support and seamless coordination provided from the initial inquiry right through to final completion. Buyers consistently recommend these services to others seeking reliable and stress free assistance for their housing needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the team's exceptional dedication,... See more

Service

Reviewers express immense satisfaction with the top tier service, highlighting efficient, fast, and... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing the team's exceptional professionalism,... See more

Response time

Clients share positive opinions on response time, highlighting fast, clear communication and prompt feedback.... See more

User experience

Users describe positive interactions with user experience, highlighting an overall great and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Luke Taylor and Claire Golder enough for the incredible service they provided. My circumstances were far from straightforward, but they handled everything with professionalism, patie... See more

Company replied

Rated 5 out of 5 stars

Alex was incredibly helpful and super quick throughout the entire process. He was very patient with me and took the time to explain everything I didn’t understand. He kept me updated every step of the... See more

Company replied

Rated 5 out of 5 stars

I am so glad I found AMS to remortgage my HMO property. After dealing with multiple brokers that could not find me a reliable lender I was losing hope that my BRRR was a bad investment but after calli... See more

Company replied

Rated 5 out of 5 stars

My experience has been very positive. Alex, the mortgage broker gave us hope when we had almost given up. He kept me fully informed at every step of the process. I just had to submit the information a... See more

Company replied


Company details

  1. Mortgage Broker
  2. also in
  3. Alternative Financial Service
  4. Finance Broker
  5. Financial Institution
  6. Mortgage Lender

Written by the company

We are a specialist mortgage broker who has been dealing with clients nationally in the UK for 25 plus years successfully . We specialise in mortgages for: Contractors Self Employed Company Directors Where a mortgage has been refused elsewhere.

Our promise to you...

Written by the company

If we can't help, it's not possible
We're experts in securing mortgages for people with complex financial circumstances. If you have bad credit, have previously been refused a mortgage or have irregular or contract led income, we can help you.
We've been providing mortgages & mortgage advice for 25+ years
We're not just a 'flash in the pan' company who use a fancy algorithm to blindly take you if you can get a mortgage. We've got incredible and long-standing relationships with hundreds of lenders across the UK, who we can work with to find you the very best deal for you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,737)

64 reviews in the last 12 months

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Rated 4 out of 5 stars

Ams have secured my mortgage offer…

Ams have secured my mortgage offer which was great. I did tell them i to recommend me the fastest solicitors although the solicitors they recommended are useless and they charge well above market price, not sure why i was recommended to them. AMS are great and would recommend that you use them if you are struggling to get a mortgage and can afford there fees.

1 August 2024
Unprompted review
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Reply from amsmortgages.co.uk

HI Jamile

Thanks for taking the time to review ams: delighted you have an offer on this and we managed to secure this within 14 days ........ appreciate your comments . Slightly disappointed with a 4* review as you know we aim to deliver a 5* service but understand why

I note you are struggling with the solicitors we recommended . Unfortunately as explained from the outset we cannot guarantee the response times with any of the legal quotes we put forward , as we are not linked to these .

We have used these recently and they were quick and efficient . I've already raised asked my team to make contact and raise your concerns with the lack of response and they assured me they will be in touch ,

Any further issues feel free to give my team a call

David McCrum
Director

Rated 5 out of 5 stars

Brilliant Experience

2nd time using AMS in the space of a year, first class service from start to finish, Luke, Claire and Shanita go above and beyond to help and I have no hesitatation in recommending them. If these guys can't sort things then it can't be done. Thank you again for all your help and support!

5 August 2024
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Reply from amsmortgages.co.uk

Thank you for coming back to us Nicola, we look forward to being able to help you again in the future. Thank you again for taking the time to post a review. Kind regards The ams: Team

Rated 5 out of 5 stars

Update: First Time Buyer

Update from initial review left on 16th June 2024:

Unfortunately for me, the first lender I was due borrow from would only provide 80% of what had been requested in my mortgage application, due to the strength of my overall case and queries with the lease of the property.

Luke immediately came to me with a new offer after taking into consideration my changing circumstances (i.e. I had been offered a new job with a higher salary so he was able to use these details), which helped to secure my mortgage offer, alongside the queries of the lease being resolved.

Throughout my journey, AMS have sorted absolutely everything. They have kept me well informed during the process and in my experience they have always responded to any of my queries the same day. Not only have they supported with the mortgage application, but Luke has helped to source life insurance for me which not only gave me the best premiums but the best cover if worst case scenario, my health should decline to a terminal/critical illness.

There was a lot of terminology and T&Cs that I didn't quite understand after reading the information pamphlets initially provided, and Luke took the time to answer all of my questions, so that I was fully informed. I really appreciated his time and clarification. I had never really considered life insurance before - being a 27 year old that does take care of her health and fitness, so this was a big help for him to sort out on my behalf.

The staff at AMS are so dedicated and efficient at what they do. I have had a really positive experience, and I'm so thankful to them for helping me to secure a mortgage offer and life insurance, whilst considering my needs and circumstances. They were initially recommended to me by a mutual friend of another client, and if anyone is looking for an independent financial advisors to proceed with - I would sincerely recommend their services.

Thank you AMS team!

5 August 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for taking the time to post such a lovely review, we are always pleased when we are able to assist and get the outcome needed. Kind regards The ams: Team

Rated 5 out of 5 stars

Great if you need a mortgage and have challenges.

Great service and we were working against a problem with my partners ex wife affecting his credit.
Claire Golding [ and Shanita] helped us, and found a mortgage.
We recommend ams if you are struggling to find a suitable mortgage.
Thankyou.

29 July 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for taking the time to post a lovely review Lin. Kind regards, The ams: Team

Rated 5 out of 5 stars

Obtaining a mortgage with restrictions…

Obtaining a mortgage with restrictions is extremely difficult. I finally found a mortgage broker, Connor, Luke, Claire and Shanita who were fabulous. They managed to get me a mortgage to allow me to purchase my first property. My family and I are highly grateful for their seamless service and professionalism. They have made a life changing step for us and we will forever be grateful to them. They guided us through the process and were on hand to assist us with any doubts and questions we had. Their service is highly impressive. I have made multiple referrals to my friends and family who will benefit from them. They have made obtaining a mortgage viable and achievable. Thank you so much!

5 July 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the lovely review Shahinoor, it is very much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

5 stars isn't enough to describe AMS!

I don't think 5 stars even does AMS justice - their service has been absolutely impeccable from my first call to them to receiving the full mortgage offer. Luke, Claire and Shanita have all been exceptional! They have always been extremely quick to respond to queries, answer any and all questions, and provide support throughout the whole process which as a first time buyer was really appreciated. The turnaround times were amazing as well, especially with my complex circumstances. Admittedly, I didn't think I would be able to get a mortgage but thought I'd try AMS just in case and was very pleasantly surprised! For context, at the point of application I was self-employed for less than 2 years and had bad credit. Really can't thank them enough for how great they've been and highly recommend them, especially if you have unique circumstances or are a contractor. Will definitely use them again in the future!

1 August 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the really lovely review Lucy, it is very much appreciated. We are always pleased when we are able to assist and get the outcome needed. Kind regards The ams: Team

Rated 5 out of 5 stars

Great for contractors with bad debt

I was referred to AMS by a friend who had their mortgage handled by Luke Taylor . We have had two prior rejections and we were hesitant to try again but we worked with Luke and he got us several AIPs and Claire also took us through the process of document gathering they were always responsive and also did their own checks before handing over to lender . We got our approval which we are happy about as our situation we were told was difficult to get a mortgage having bad debt and being a contractor Everyone on the team Luke Claire and Shanita were great and helpful at all stages also knowledgable in what product may be best I would recommend them to anyone

5 July 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the lovely review Jodi-ann, it is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

Great professional service from the Case Manager

Great professional service from the inception, for me being with no experience in property Mortgaging proceedings, my Case Manager Claire Golder handled my day to day processes with ease.

1 August 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for taking the time to post a review Jeremy, this is much appreciated. The ams: Team

Rated 5 out of 5 stars

Couldn't recommend enough!

I had used a mortgage broker previously when I wasn't in as strong of a position to buy and they were slow at communicating and getting an offer sorted. However, AMS has been exceptional in every aspect. The communication from David, Claire and Shanita has been incredibly quick, David and Claire have answered any questions I've had and given my circumstances they were able to get me an offer in principle on the day of being on a call.

Couldn't recommend enough!

9 July 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the lovely review Bradley, it is very much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

Great service all round

Great service all round. Luke got us an offer within 10 days after a previous broker was still dragging their feet 3 months after starting the process. Shanita then looked after our case right through to completion constantly pushing the solicitor to get it over the line and keeping us updated every step of the way.

3 July 2024
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Reply from amsmortgages.co.uk

Thank you for the lovely review Chris, we really appreciate it. Kind regards The ams: Team

Rated 5 out of 5 stars

Helpful from start to finish

From start to finish I found the two brokers who worked my application were very professional. Particularly Claire, because she liaised really well between the lender and I even when I grow inpatient. Towards the end I remember her saying she was going to be off work for personal reasons but even then she handed me over to another lovely colleague. I'll definitely use them again as a company.

2 July 2024
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Reply from amsmortgages.co.uk

Thank you for taking the time to post a lovely review Mary, it is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

Highly recommended !

Highly recommended !! Thanks to the team that supported my new remortgage application

2 July 2024
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Reply from amsmortgages.co.uk

Thank you Sania, for your review it really is appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

Extensive knowledge of the mortgage market

First phone call till the last. Amazing team, amazing support, amazing customer service and most of all extensive knowledge of the market. Don’t hesitate call them for all your mortgage needs.

25 June 2024
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Reply from amsmortgages.co.uk

Thank you Carly, for your lovely review, it is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

First time buyers - would 100% recommend

My partner and I are in the process of buying our first house - I didn't even know where to start but AMS made the process so much easier. They communicated effectively and made sure we knew exactly what they needed from us and what we needed to do, step by step. Massive thanks to Luke and Claire for all their help, advice and quick response.

10 June 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the lovely review, your comments will be passed on to the rest of the team. Kind regards The ams: Team

Rated 5 out of 5 stars

Brilliant service always answered all…

Brilliant service always answered all my question and difficulties, I have met along process

30 January 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the lovely review Arnis, it is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Speedy service and a real personal approach to our needs

30 May 2024
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Reply from amsmortgages.co.uk

Thank you for taking the time to post a review Daniel, this is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

We had an amazing experience with this…

We had an amazing experience with this company, Luke, Claire and Shanita in particular. We have a non standard construction house, and some debt to consolidate. A previous company really dragged their feet, which caused anxiety and stress, but AMS have been so professional and their communication has been excellent. Would 100% recommend

30 May 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for your review Chelle, I will ensure your comments are passed on to the team. Kind regards The ams: Team

Rated 5 out of 5 stars

I'm a professional person in my current…

I'm a professional person in my current job so I know professionalism when I see it, I've dealt with high street banks over the past, this establishment is very very impressive and I recommend these 3 advisers highly....David Mcrum excellent service and very clear and prompt service off David, also connors very on the job and certainly no waiting or hanging about like other banks ...and finally luke very helpfull and prompt I felt like these 3 guys was part of my family...very very excellent service quick efficient and professional....any one looking for friendly advise and prompt service I couldn't recommend these guys enough ...they are fantastic a credit to the company ....well done lams couldn't be happier with the prompt no messing about service .....excellent.....Graydon & Cristina.

28 May 2024
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Reply from amsmortgages.co.uk

Thank you for your lovely comments Graydon, they are very much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

Patient and helpful!

We have been back and forth with AMS for a little under a year and although at first we weren’t in a position to move forward, they always kept in touch and did everything they could to get us to where we needed to be! Luke in particular was so patient with us!

24 May 2024
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Reply from amsmortgages.co.uk

Thank you for taking the time to post a review Maddie, it really is much appreciated. Kind regards The ams: Team

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