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amsmortgages.co.uk Reviews 1,714

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that the team goes above and beyond to secure the best outcomes. However, some customers also noted that while the service is excellent, there were occasional issues with documents not being sent to the mortgage company or additional documents being requested later that could have been anticipated. A few other people also felt that despite the company's promises, they were unable to help in their specific situation.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, patience,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional support and guidance... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the professionalism,... See more

Response time

Reviewers mention positive feedback about response times, consistently highlighting the quick and efficient... See more

User experience

Customers consistently note positive experiences with the overall user journey. Many reviewers describe the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was discouraged getting a mortgage by L&C and Haysto. Googled around saw AMS spoke to the team, they looked at the financials and history, immediately said they could help. Connor got us really compet... See more

Company replied

Rated 5 out of 5 stars

Alex Silver was a massive help throughout the process. He was efficient and always on hand to help, no matter how big or small the problem! He always replied in a timely manner and helped us feel at e... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Luke Taylor and Claire Golder enough for the incredible service they provided. My circumstances were far from straightforward, but they handled everything with professionalism, patie... See more

Company replied

Rated 5 out of 5 stars

Claire Golder has been my case manager throughout and I can say how her professionalism and communication throughout was very much welcomed. Claire was responsive to any queries and if not immediate... See more

Company replied


Company details

  1. Mortgage Broker
  2. Alternative Financial Service
  3. Finance Broker
  4. Financial Institution
  5. Mortgage Lender

Written by the company

We are a specialist mortgage broker who has been dealing with clients nationally in the UK for 25 plus years successfully . We specialise in mortgages for: Contractors Self Employed Company Directors Where a mortgage has been refused elsewhere.

Our promise to you...

Written by the company

If we can't help, it's not possible
We're experts in securing mortgages for people with complex financial circumstances. If you have bad credit, have previously been refused a mortgage or have irregular or contract led income, we can help you.
We've been providing mortgages & mortgage advice for 25+ years
We're not just a 'flash in the pan' company who use a fancy algorithm to blindly take you if you can get a mortgage. We've got incredible and long-standing relationships with hundreds of lenders across the UK, who we can work with to find you the very best deal for you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Claire Golder is an absolute legend

Claire Golder is an absolute legend. Friendly, patient, and completely on the ball. She navigated a very tricky valuation issue for us with total ease and got our offer over the line when we thought it might stall. If you need a mortgage broker who is both brilliant at her job and a pleasure to deal with, Claire is the one. Thanks for everything!

29 April 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the review Simon, I have passed your kind comments on to Claire

Rated 5 out of 5 stars

Joe got me a mortgage in 8 days

Joe got me a mortgage in 8 days. I had been speaking with various other mortgage advisors for 7 months before his excellent service. I HIGHLY HIGHLY recommend his service

22 April 2026
Unprompted review
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Reply from amsmortgages.co.uk

Many thanks for taking the time to post a review. Kind regards The AMS Team

Rated 5 out of 5 stars

Absolutely fantastic

Claire and Luke have been absolutely brilliant. I could not recommend them any higher. They have been so kind and helpful. Brilliant company and brilliant experience. From kumba and modou.

9 April 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thanks for the review Kumba & Modou ???, much appreciated. Best Wishes The AMS Team

Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant. Very prompt, with explanations that everyone can understand and very kind. If you have a more difficult case, like ours and not only, here you will find the solution. Thank you Alex! You are part of our dream which, soon, we hope to become reality.

2 April 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the review , I have passed your kind comments on to Alex, Kind regards The AMS Team

Rated 5 out of 5 stars

Amazing

Amazing - they turned around a mortgage offer within a week when I was up against the clock with a seller and in a market that was struggling to lend. Would honestly recommend to anyone, professionalism beyond. A special thank you to Alex Silver and Claire Golder

27 February 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thanks for the review Chelsey much appreciated. Best Wishes The AMS Team

Rated 5 out of 5 stars

Professionals…

Worked with many of the team at AMS to get my mortgage application approved and everyone I interacted with has been extremely helpful and professional throughout. The process has been seamless and I would recommend them to anyone looking for a great broker irrespective of whether you have good or bad credit 👍🏿

20 February 2026
Unprompted review
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Reply from amsmortgages.co.uk

Many thanks for taking the time to post a review. Kind regards The AMS Team

Rated 5 out of 5 stars

Big thanks to Alex and Claire.

We want to give a big thanks to Alex silver and claire golder and team for helping us through to valuation stage . There has been a lot of hard work gone into this and we are both very grateful. Mrs Simpson

18 February 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thanks for the review Mrs Simpson, much appreciated. Best Wishes The AMS Team

Rated 5 out of 5 stars

Great Service & Gained a Mortgage in Difficult Circumstances

I can’t thank Luke Taylor and Claire Golder enough for the incredible service they provided. My circumstances were far from straightforward, but they handled everything with professionalism, patience, and care.

They took the time to explain each step and worked tirelessly to secure a mortgage that I honestly didn’t think would be possible. Their communication was excellent throughout.

I highly recommend Claire and Luke. They truly go above and beyond and make dreams become a reality! I can't thank you both enough!

18 February 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thanks for the review Simon I have passed your kind comments on to the rest of the team. Regards, David

Rated 5 out of 5 stars

As usual a first rate service from AMS

As usual a first rate service from AMS. Great up front advice from Luke and followed up efficiently by Claire. Great team as always which is why we always use AMS.

17 February 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the review Andrew I have passed your kind comments on to the rest of the team.

Rated 5 out of 5 stars

Supportive and Clear

Nina went above and beyond to make this process smooth for us. As first time buyers, Nina made everything really clear and concise for us to understand. Her replies were super quick and she even was flexible with our working hours. Nina made personalised insurance bundles for the requirements we had at a great price too. We couldn’t recommend and thank AMS enough for their help, support and guidance during our home buying process.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I wish I can give a million stars

I wish I can give a million stars
We honestly cannot recommend Access Mortgage Solutions highly enough! From start to finish, the service we received was absolutely amazing. The whole team went above and beyond to make what could have been a very stressful process feel smooth, supported, and manageable.
A very special thank you to Shanita, Clair and Luke for their dedication and hard work in finding us the perfect lenders. They took the time to understand our situation and worked tirelessly to secure the best possible option for us. Nothing ever felt like too much trouble.
Shanita in particular deserves extra recognition. She went above and beyond by working closely with the solicitors to make the completion process far less stressful for us. At times it seemed complicated and difficult, but she pushed everything forward and made it happen. Her communication, reassurance and determination truly made all the difference.
If you’re looking for professional, knowledgeable and genuinely caring mortgage brokers, Access Mortgage Solutions are the team you need. Thank you again for everything — we are so grateful!

9 February 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thanks very much for the lovely review .Much appreciated. The AMS Team

Rated 5 out of 5 stars

Pleased with the progress…

I am quite happy with the smooth and swift flow of the progress regarding my mortgage application. My advisor, Claire has been very helpful in guiding me through the process and my anxiety has been greatly reduced.

11 February 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for taking the time to review Much appreciated. The AMS Team

Rated 5 out of 5 stars

After being failed by high street…

After being failed by high street lenders due to a few bad credits from my partner, I came across AMS mortgage solutions. We were so worried we would never get accepted by anyone and lose our dream house. We spoke with Alex Silver first and he found us a great mortgage company that would accept us. This was all done extremely quickly! After that Shanita looked after us along the way. Claire G was also helpful in this process too. Could not recommend this company enough! Thank you for everything!

30 January 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the review Lucy?, I have passed your kind comments on to the rest of the team. Regards The AMS Team

Rated 5 out of 5 stars

Excellent communication and quick…

Excellent communication and quick responses to queries. Thank you

21 January 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thanks for the review , much appreciated. Best Wishes The AMS Team

Rated 5 out of 5 stars

I can’t recommend this mortgage company…

I can’t recommend this mortgage company highly enough. From my very first enquiry, the team were professional, friendly, and incredibly knowledgeable. They took the time to explain everything clearly, answered all my questions (no matter how small), and made what could have been a stressful process feel straightforward and reassuring.
Communication was excellent throughout, and I always felt kept up to date and supported. They genuinely had my best interests at heart and worked hard to find the right mortgage for my situation.
If you’re looking for a mortgage company you can truly trust, I wouldn’t hesitate to recommend them. A fantastic experience from start to finish.

20 January 2026
Unprompted review
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Reply from amsmortgages.co.uk

Thanks very much for the lovely review, glad we were able to assist and get you the outcome needed, I have passed your kind comments on to the rest of the team Kind regards The AMS Team

Rated 5 out of 5 stars

Great work

Very easy to deal with, great communicating, easy to speak to, got the mortgage through fast.

13 January 2026
Unprompted review
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Reply from amsmortgages.co.uk

Many thanks for taking the time to post a review. Kind regards The AMS Team

Rated 5 out of 5 stars

I was so petrified with applying for a…

I was so petrified with applying for a mortgage being a first time buyer, as I know it can be hard work
from what iv been told by ppl who started theyr process and so on.. alex is my mortgage advisor and hes been nothing
but amazing and supportive i am so overwhelmed and so happy.
I understand how busy they are as theyr not only dealing with one person..
I kept saying to my self no news is good news but alex kept in contact..
Christmas day is days away and today friday the 19th December alex emailed me with the best news the application was accepted.. alex at ams is a great guy and I will always remember this.. anyone whos lucky to have alex u wont be disappointed he knows his stuff and don't panic if u dont hear anything hes fabulous

19 December 2025
Unprompted review
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Reply from amsmortgages.co.uk

Thanks very much for the lovely review, I have passed your kind comments on to Alex. Many thanks for taking the time to post a review. Kind regards The AMS Team

Rated 5 out of 5 stars

Brilliant, friendly, professional, hard working, efficient

I contacted Access Mortgage Solutions (AMS) to find out whether I qualified for a complex - HMO-type - mortgage where I knew that 'access to the whole of the market' was key.

From my initial call, my request was handled brilliantly. Alex speedily absorbed all the relevant data required from me and was intuitive, friendly and professional in his questions and feedback.

He quickly ascertained how niche a product I was looking for and homed in on the one mortgage provider in the country that could help me.

I was impressed throughout with Alex's attitude, how proactive he was and 'in my corner' and how he didn't stint when examining all possibilities in the mortgage market.

I can definitely recommend AMS on these bases and this company would be my first port of call for all mortgage product advice.

8 December 2025
Unprompted review
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Reply from amsmortgages.co.uk

Many thanks for taking the time to post such a kind review . Alex will be happy to hear such feedback Kind regards The AMS Team

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