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amsmortgages.co.uk Reviews 

1,737
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their outstanding professionalism, remarkable patience, and clear communication maintained throughout the entire process. Many people highlight that advisors go above and beyond to provide tailored advice and reassuring answers to every question. Consumers note that the team works tirelessly to secure complex mortgage deals with impressive speed and efficiency. Reviewers heavily appreciate the dedicated support and seamless coordination provided from the initial inquiry right through to final completion. Buyers consistently recommend these services to others seeking reliable and stress free assistance for their housing needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the team's exceptional dedication,... See more

Service

Reviewers express immense satisfaction with the top tier service, highlighting efficient, fast, and... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing the team's exceptional professionalism,... See more

Response time

Clients share positive opinions on response time, highlighting fast, clear communication and prompt feedback.... See more

User experience

Users describe positive interactions with user experience, highlighting an overall great and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Luke Taylor and Claire Golder enough for the incredible service they provided. My circumstances were far from straightforward, but they handled everything with professionalism, patie... See more

Company replied

Rated 5 out of 5 stars

Alex was incredibly helpful and super quick throughout the entire process. He was very patient with me and took the time to explain everything I didn’t understand. He kept me updated every step of the... See more

Company replied

Rated 5 out of 5 stars

I am so glad I found AMS to remortgage my HMO property. After dealing with multiple brokers that could not find me a reliable lender I was losing hope that my BRRR was a bad investment but after calli... See more

Company replied

Rated 5 out of 5 stars

My experience has been very positive. Alex, the mortgage broker gave us hope when we had almost given up. He kept me fully informed at every step of the process. I just had to submit the information a... See more

Company replied


Company details

  1. Mortgage Broker
  2. also in
  3. Alternative Financial Service
  4. Finance Broker
  5. Financial Institution
  6. Mortgage Lender

Written by the company

We are a specialist mortgage broker who has been dealing with clients nationally in the UK for 25 plus years successfully . We specialise in mortgages for: Contractors Self Employed Company Directors Where a mortgage has been refused elsewhere.

Our promise to you...

Written by the company

If we can't help, it's not possible
We're experts in securing mortgages for people with complex financial circumstances. If you have bad credit, have previously been refused a mortgage or have irregular or contract led income, we can help you.
We've been providing mortgages & mortgage advice for 25+ years
We're not just a 'flash in the pan' company who use a fancy algorithm to blindly take you if you can get a mortgage. We've got incredible and long-standing relationships with hundreds of lenders across the UK, who we can work with to find you the very best deal for you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,737)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and quick

Really clear instructions on what to do, very helpful and quick to respond to emails.

17 May 2024
amsmortgages.co.uk logo

Reply from amsmortgages.co.uk

Many thanks for taking the time post a review Craig, Kind regards The ams: Team

Rated 5 out of 5 stars

The best mortgage brokers. For fast and effort work. Using AMS for nearly two decades now. Highly recommended*****

Luke, Shanita, Claire, Dane, David and the rest at AMS … all brilliant, professional, kind and very talented people. Got our BTL remortgage sorted within weeks. We are chuffed and excited for the future:)

Thank you Guys

15 May 2024
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Reply from amsmortgages.co.uk

Thank you Makhani, for the lovely review, I have passed your kind comments on to the rest of the team. Kind regards The ams: Team

Rated 5 out of 5 stars

Great

David, Claire and Shanita have been so helpful and talked us through every step so far to help us get our mortgage offer and continue to help us as we still await completion!

9 May 2024
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Reply from amsmortgages.co.uk

Many thanks for taking the time to post a review Luke, I will pass your comments on to the rest of the team. Kind Regards The ams: Team

Rated 5 out of 5 stars

Luke has been amazing throughout the…

Luke has been amazing throughout the entire process. He has offered so much support at every step. As a first time buyer I have really appreciated the explanation and patience throughout.

8 May 2024
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Reply from amsmortgages.co.uk

Thank you for the review Megan, I have passed your comments on to Luke. Kind Regards The ams: Team

Rated 5 out of 5 stars

Could not recommend more

Could not recommend more! They were so helpful, kind and efficient. Got me a great mortgage in a short turn around and assisted me at every step of the process.

2 May 2024
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Reply from amsmortgages.co.uk

Thank you for taking the time to post a review Charlotte, glad we were able to assist and get the outcome you needed. Kind Regards The ams: Team

Rated 5 out of 5 stars

Highly recommend

Fantastic service !!
So pleased we came across ams website.
Our situation wasn’t straightforward but AMS helped us to get a mortgage!!
Everyone was really knowledgeable, honest, and reliable. We went from struggling to get a mortgage to having a mortgage offer in a few days !!
Couldn’t recommend AMS enough !!! 😀

30 April 2024
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Reply from amsmortgages.co.uk

Thank you for the review Lauren, glad we were able to assist and get you the outcome needed. Kind Regards The ams: Team

Rated 5 out of 5 stars

Final staircasing made a lot easier!

We have now final staircased on our shared ownership home and become freeholders. It was made much simpler with the help of AMS. We are so grateful for them and now happy to call our home 100% ours! Great customer service and communication throughout, we will be back to renew our mortgage in 2 years

15 April 2024
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Reply from amsmortgages.co.uk

Thank you very much Lyndsey for the lovely review. Kind regards The ams: Team

Rated 5 out of 5 stars

David was really helpful and helped us…

David was really helpful and helped us get a DIP, when we didn’t think we could get one. Thank you so much

23 April 2024
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Reply from amsmortgages.co.uk

Many thanks for taking the time to post a review Samantha, this is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

AMS is a trustworthy and highly recommended advisor.

AMS made it possible to get a mortgage offer. I have been looking for months but no one can support with my application. They have been helpful throughout the whole process. When it’s unlikely for high street banks to approve you, I recommend seeking AMS’ advice.

23 April 2024
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Reply from amsmortgages.co.uk

Thank you for taking the time to post a review, this is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

You couldn't ask for better people to…

You couldn't ask for better people to help you through a process that can be very stressful. They were always there to help always pleasant and friendly and to be quite honest we couldn't have got there without them. Thank you luke Claire and the team.

23 April 2024
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Reply from amsmortgages.co.uk

Thank you so much for the lovely review Jamie, I will pass your comments on to the team. Kind regards The ams: Team

Rated 5 out of 5 stars

Fantastic Service

Blown away by the speed, efficiency and knowledge from David. Would recommend AMS to anybody seeking a mortgage for any reason. I will never look elsewhere for these services again.

23 April 2024
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Reply from amsmortgages.co.uk

Thank you Daniel for taking the time to post a lovely review. This is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

5 star

Was a bit dubious with some of the claims on the website and other reviews, but I cannot recommend AMS enough. I am an extremely critical person, but from Luke taking the first call through to Shanita at the end, the process has been seamless. I will definitely recommend and bear in mind for the future.

19 April 2024
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Reply from amsmortgages.co.uk

Many thanks for taking the time to post a review Tom, this is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

Self-employed Contractor Outside IR35

I am a self-employed contractor working outside IR35, who has recently set up as Ltd company.
I had reached out to various mortgage brokers who all said the same thing "its not possible to get a mortgage, you will need a minimum of 2 years books" so I had pretty much given up. A few weeks had passed and I thought I may as well try, the worst anyone can say is no. I had spoken to Access Mortgage Solutions and they said YES! from start to finish they have been professional, helpful and attentive. I would highly recommend to everyone.

18 April 2024
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Reply from amsmortgages.co.uk

Thank you for the lovely review Hakeem, glad we were able to assist and get you the outcome you wanted. Kind regards The ams: Team

Rated 5 out of 5 stars

Relabel Company

AMS company is a very reliable company .They do everything to your application to complete. I am very happy with the service and definitely recommend them.

15 April 2024
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Reply from amsmortgages.co.uk

Thank you very much for taking the time to review Wahid, this is much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

Great experience with AMS

Great experience with AMS. Especially dealing with Claire Picken and Luke Taylor. Highly recommend.

8 April 2024
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Reply from amsmortgages.co.uk

Thank you for the review Pete, much appreciated. Kind regards The ams: Team

Rated 5 out of 5 stars

AMS Absolutely Amazing

AMS has been absolutely amazing in securing a mortgage for me when other companies couldn't, and for that, I am truly grateful. I used their services for a Right to Buy (RTB) mortgage, which can be quite a headache dealing with the Council. From the get-go, Luke, Claire, and Shanita were incredible and incredibly helpful, as such I completed my purchase today!!

This was my first experience with a mortgage, and it was daunting. However, their expertise, guidance, and excellent communication skills made all the difference. I always felt comfortable reaching out to them via phone or email to clarify things or check on progress.

I wholeheartedly recommend their services to anyone and wouldn't hesitate to use them again myself. Their dedication and proficiency truly set them apart.

25 March 2024
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for the lovely review Darren, glad we were able to assist and get you the outcome needed. Kind regards The ams: Team

Rated 5 out of 5 stars

5 star service

5 star service - from Luke through to Claire and then Shanita, I cannot fault the service from start to finish. I had struggled with a few brokers in the past, I was a little dubious about some of the claims on AMS website. But everything is true. It has been roughly a week and I have gone through a full application, receiving offer first thing on a Monday morning. Communication has been fantastic and the people are great.

25 March 2024
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Reply from amsmortgages.co.uk

Thank you for the review Tom, I have passed your kind comments on to the rest of the team. Kind regards The ams: Team

Rated 5 out of 5 stars

Great Service

Shanita went out her way to help and get our remortgage sorted for us. Thank you

22 March 2024
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Reply from amsmortgages.co.uk

Thank you for your review Mrs Slinger, I have passed your kind comments on to Shanita. Kind regards The ams: Team

Rated 3 out of 5 stars

Initially disappointed

I was dissapointed with the initial contact and assumption around what debts i wanted clearing, from my credit report. And the additional admin cost that wasnt pre warned about.
But im hoping the contract and offer will be easier.

19 March 2024
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Reply from amsmortgages.co.uk

Thanks for taking the time to post a review Joanne , not the 5* we aim to give our clients .......so clearly something has gone wrong.

You most probably came to us initially after reading our exemplary 5* reviews on line - which we set out to give all of our clients and indeed pride ourselves on so lets get this right for you .

One of my team will be in touch later today to discuss further and more importantly get this back on track for you

Regards

David McCrum
Director

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