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amsmortgages.co.uk Reviews 

1,737
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their outstanding professionalism, remarkable patience, and clear communication maintained throughout the entire process. Many people highlight that advisors go above and beyond to provide tailored advice and reassuring answers to every question. Consumers note that the team works tirelessly to secure complex mortgage deals with impressive speed and efficiency. Reviewers heavily appreciate the dedicated support and seamless coordination provided from the initial inquiry right through to final completion. Buyers consistently recommend these services to others seeking reliable and stress free assistance for their housing needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the team's exceptional dedication,... See more

Service

Reviewers express immense satisfaction with the top tier service, highlighting efficient, fast, and... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing the team's exceptional professionalism,... See more

Response time

Clients share positive opinions on response time, highlighting fast, clear communication and prompt feedback.... See more

User experience

Users describe positive interactions with user experience, highlighting an overall great and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Luke Taylor and Claire Golder enough for the incredible service they provided. My circumstances were far from straightforward, but they handled everything with professionalism, patie... See more

Company replied

Rated 5 out of 5 stars

Alex was incredibly helpful and super quick throughout the entire process. He was very patient with me and took the time to explain everything I didn’t understand. He kept me updated every step of the... See more

Company replied

Rated 5 out of 5 stars

I am so glad I found AMS to remortgage my HMO property. After dealing with multiple brokers that could not find me a reliable lender I was losing hope that my BRRR was a bad investment but after calli... See more

Company replied

Rated 5 out of 5 stars

My experience has been very positive. Alex, the mortgage broker gave us hope when we had almost given up. He kept me fully informed at every step of the process. I just had to submit the information a... See more

Company replied


Company details

  1. Mortgage Broker
  2. also in
  3. Alternative Financial Service
  4. Finance Broker
  5. Financial Institution
  6. Mortgage Lender

Written by the company

We are a specialist mortgage broker who has been dealing with clients nationally in the UK for 25 plus years successfully . We specialise in mortgages for: Contractors Self Employed Company Directors Where a mortgage has been refused elsewhere.

Our promise to you...

Written by the company

If we can't help, it's not possible
We're experts in securing mortgages for people with complex financial circumstances. If you have bad credit, have previously been refused a mortgage or have irregular or contract led income, we can help you.
We've been providing mortgages & mortgage advice for 25+ years
We're not just a 'flash in the pan' company who use a fancy algorithm to blindly take you if you can get a mortgage. We've got incredible and long-standing relationships with hundreds of lenders across the UK, who we can work with to find you the very best deal for you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,737)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Support and Service from Alex Silver – Highly Recommended!

I had the absolute pleasure of working with Alex Silver as my mortgage advisor, and I couldn’t be more grateful for his support throughout the entire process. From the very beginning, Alex was knowledgeable, approachable, and incredibly responsive. He took the time to explain everything clearly, helped me understand all of my options, and made what could have been a stressful experience feel smooth and manageable.

Alex’s attention to detail and genuine commitment to finding the best deal for my circumstances truly set him apart. He was always available to answer questions, no matter how small, and kept me informed every step of the way. Thanks to his expertise and dedication, I felt confident and supported throughout the journey.

I would highly recommend Alex Silver to anyone looking for trustworthy and professional mortgage advice. He goes above and beyond, and I wouldn't hesitate to work with him again in the future!

4 June 2025
Unprompted review
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Reply from amsmortgages.co.uk

Many thanks for taking time to post a review, your feed back is much appreciated, I have passed your comments onto Alex. Kind regards the ams team

Rated 5 out of 5 stars

Outstanding Service

Outstanding Service
If there were more stars, I would give them more.
AMS, namely Alex, Claire & Shanita have been absolutely great in their service. From beginning of process to end they truly did an amazing job. The level of service we received was impeccable and despite it got arduous at times, I must commend their for their patience and professionality. We also appreciated their responsiveness and their ability to give us a useful explanation for any queries we had. All in all AMS has been amazing and would definitely recommend to anyone

2 June 2025
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Reply from amsmortgages.co.uk

Thank you for taking time to review, we are so happy you have had a great experience I have passed your kind comments onto Alex Claire and Shanita, all the best the ams team

Rated 4 out of 5 stars

Helped me when I thought no one else…

Helped me when I thought no one else could. We're reassuring and got in contact with me quickly.

My only feedback is they asked for documents and didn't send all of them to the mortgage company. Further to this there were a few documents requested later on that could have been anticipated. But other thank that it was a good service

28 May 2025
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Reply from amsmortgages.co.uk

Thank you for taking time to review, as our saying goes, IF WE CANT HELP ITS NOT POSSIBLE, we are so happy we was able to help you. Thank you for your feedback i will pass this onto the team. All the best the ams team

Rated 5 out of 5 stars

Friendly, knowledgable and efficient!

I called AMS after my original morgage offer fell through due to some (what I thought) were slightly unusual circumstances. This was no problem for AMS, Luke took it all on board and I've had a mortgage offer within a week.

Many, many thanks to Luke, Claire and Shanita who have kept me infomed through every step of the process and saved my house move.

I would have no hesitations to recommending AMS to anyone!

30 May 2025
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Reply from amsmortgages.co.uk

Thank you for taking time to post a review, we are so sorry your original mortgage offer fell through, but so happy we were able to help you. All the best the ams team.

Rated 5 out of 5 stars

Long story short

Long story short, I was having issues arranging a mortgage due to previous credit problems and a less than ideal deposit.
Alex Silver pulled out all the stops and managed to do in a week, what a previous company couldn’t in a month.
David McCrum also helped out massively at the beginning and when ‘it was being passed to a colleague’ filled me with anxiety, this turned out to be unnecessary.
All of the team were quick to respond, communicative and went above and beyond what was expected.
I would be happy to use them again and I’d be sure to recommend them to anyone in a similar situation.

23 May 2025
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for taking time to review, as our saying goes, IF WE CANT HELP, ITS NOT POSSIBLE, we are delighted to have been able to help you. All the best the ams team.

Rated 4 out of 5 stars

Persistent with a not straight forward…

Persistent with a not straight forward situation.

Very good.

5 Star if had got the mortgage at the 1st attempt!

6 May 2025
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Reply from amsmortgages.co.uk

Many thanks for your review and kind words, whilst it is not the 5 star review we strive for we are glad to hear you are happy with the service you have received.

Your comments have been noted; as you know the initial decline was out of our control and incredibly frustrating for all parties!

Once again congratulations on your full mortgage offer and if there is anything else you require please do not hesitate to get in touch with my team.

Rated 5 out of 5 stars

AMS are brilliant, I highly recommend them

I’ve used AMS many times and the fact that I keep returning, speaks for itself. Professional from start to finish, very quick decision and they were on it immediately, with what was required to get accepted and start the ball rolling.

7 May 2025
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for taking time review, we are very happy that you have returned and we was able to help you once again, we look forward to assisting you in the near future. all the best the ams team.

Rated 5 out of 5 stars

No one else was able to help

I cannot speak highly enough of Luke, Claire and Shanita I thought a mortgage was absolutely out of the question and I have now received my offer. At no point have I felt judged or patronised for past financial mistakes. I cannot recommend this company more highly

30 April 2025
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Reply from amsmortgages.co.uk

Thank you so much for taking time to review, and we are so happy we was able to help you. Your kind comments have been passed onto Luke , Claire, and Shanita. All the best the ams Team

Rated 5 out of 5 stars

The team at AMS were extremely…

The team at AMS were extremely efficient and was happy to answer any questions we had throughout the process

25 April 2025
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for taking time to review, we really appreciate your feedback, the ams team

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!! From start to finish this process was so efficient and transparent. Connor, Claire and Shanita who i directly dealt with were all very helpful and made the experience pleasant. I highly recommend AMS anything is possible with these guys!. Thank you all so much and especially securing me a mortgage offer!

28 April 2025
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for taking time to review, We appreciate your feedback, I have passed your kind comments onto Connor, Claire and Shanita. Kind regards the ams team

Rated 5 out of 5 stars

Thanks Luke and Claire

Our case was complex but Luke and Claire worked hard to ensure we maneuvered through all the obstacles successfully. As FTBs, we were anxious and had lots of questions, but they did not mind us emailing and calling constantly, they responded professionally always. Mortgage approved yesterday.

22 April 2025
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for making time to review, we really appreciate your feedback, your kind comments have been passed onto Luke and Claire. many thanks the ams team

Rated 5 out of 5 stars

AMS have been fantastic

AMS have been fantastic, communication has been excellent and Connor gave me options to choose from when I had very few left. Supportive throughout and empathetic to my situation. Will definitely use and recommend in the future.

19 March 2025
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for your review, I have passed your kind comments onto Connor, we are so happy we was able to best you, kind regards the ams team

Rated 5 out of 5 stars

Luke was our first point of call at AMS…

Luke was our first point of call at AMS mortgages. Luke was professional answered all of our questions and was responsive to emails and phone. Myself and my husband were dreading the process of remortgaging even more so as we had bad credit history. The team at AMS did everything, we had to complete paperwork however very straightforward we didn't experience any stress they do it all!! Today we have been approved and the stress and worry it's taken off us is tremendous. Clare was the one who sealed the deal. I was informed that Clare had very good work relationship with external partners. Thank you AMS highly recommend...

19 March 2025
Unprompted review
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Reply from amsmortgages.co.uk

Thank you for taking time to review, we are so happy we were able to complete your Remortgage for you, I have passed your kind comments onto Luke and Claire. Kind regards the ams team

Rated 5 out of 5 stars

Amazing service

Amazing service, knowledgeable and incredibly helpful. They leave no stone unturned in trying to find a solution even in the most challenging of circumstances.

17 March 2025
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Reply from amsmortgages.co.uk

Thank you for your review, we are glad you had an amazing experience with us, kind regards the ams Team

Rated 5 out of 5 stars

The whole experience has been amazing.

The whole experiencewith ASM has been fantastic! Fast efficient, friendly and they have patience of a saint! It really is true if they can't do it no one can! We nearly gave up till we contacted ASM and they not once let us down. Don't hesitate in giving them a try. You won't regret it. ☆☆☆☆☆

17 March 2025
Unprompted review
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Reply from amsmortgages.co.uk

Many thanks for taking time to review your experience with us, its very true if we cant help, its not possible. I have passed your kind comments onto the team. Kind regards the ams team

Rated 4 out of 5 stars

Connor has been very proactive and…

Connor has been very proactive and supportive in areas gathering documents to support my application, advising and communicating on what will be needed to achieve the best outcome.

14 March 2025
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Reply from amsmortgages.co.uk

Thank you for taking time to review, I have passed your comments onto Connor, we are so please we were able to help you. Kind regards the ams Team

Rated 5 out of 5 stars

The company has been extremely helpful…

The company has been extremely helpful from start to finish. I could not speak more highly about adviser Connor who without him I would not be able to get a mortgage.

14 March 2025
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Reply from amsmortgages.co.uk

Thank you for your lovely review, we are so happy you got the outcome you needed, I have passed your comments onto Connor, Kind regards the ams Team

Rated 5 out of 5 stars

Amazing

Amazing, I had so much anxiety being a first time buyer, but Connor and Claire where fantastic.
Would recommend AMS to anyone and everyone.
Communication was on point, anything I needed help with they didn't fail me. Just amazing! Thank you so much

14 March 2025
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Reply from amsmortgages.co.uk

Thanks very much for the lovely review, so glad to see we was able to assist you, I will pass on your kind comments to Connor and Claire. Kind regards the ams team

Rated 4 out of 5 stars

Overall I have had a good experience…

Overall I have had a good experience with AMS mortgages. They are helpful and responsive. The only reason it isnt 5 stars is that I had to repeat a lot of information I provided initially at other stages in the process. Information I provide should be accessible to all staff in the chain so that I dont need to keep repeating myself.

13 March 2025
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Reply from amsmortgages.co.uk

Many thanks for your review and kind words, whilst it is not the 5 star review we strive for we are glad to hear you are happy with the service you have received.

Your comments have been noted and we will reply directly once we have looked into this for you.

Once again congratulations on your full mortgage offer and if there is anything else you require please do not hesitate to get in touch with my team.


David McCrum
Director

Rated 5 out of 5 stars

Brilliant service helped us get a…

Brilliant service helped us get a mortgage when we thought it was impossible

5 March 2025
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Reply from amsmortgages.co.uk

Thank you for your review, as the saying goes here at ams, if we cant help, its not possible, we are so glad to be able to get the outcome needed for you. kind regards the as team

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