It's a very good app based account but lots of places to make improvements ie if you needed bounce back loan you can't get it here or you can't make cash deposits basic needs for a small business. W... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pretty good bank low monthly payment had no issues at all good service good quality and fast delivery. Nice looking app. Unfortunately new bank and not recognised by QuickBooks etc but highly recommen... See more
Company replied
Best experience I've had in the UK. New text driven confirmation for potentially suspicious purchases is brilliant. Real time texts to let you approve transactions which a bank like HSBC would have bl... See more
Company replied
So far my experience of using the app and business account has been amazing! I am shocked by how simple this makes keeping records and receipts without me needing to do much at all. I’ve used larger a... See more
Company replied
Company details
About Amaiz
Written by the company
Amaiz’s powerful current account and expert support help small business owners, sole traders and companies.
Apply for an account in minutes. Manage your debit Mastercard®, facilitate payments with FPS, SEPA, SWIFT transfers.
And if you ever have a question, get in touch with our service and accounting teams.
Apply for an account in minutes. Manage your debit Mastercard®, facilitate payments with FPS, SEPA, SWIFT transfers.
And if you ever have a question, get in touch with our service and accounting teams.
Contact info
Amaiz Ltd, 150 Minories , EC3N 1LS, London, United Kingdom
- 020 3987 3173
- team@amaiz.com
- amaiz.com
Opened account and 1 hour later they…
Opened account and 1 hour later they closed it for no reason, received card through post so they wasted their money on the card would not go near them again the person I spoke to was rude and just told me account closed for no reason very rude.
23 May 2020
Unprompted review
Reply from Amaiz
Hi there,
Thank you for your review. As a regulated financial institution, there isn't much we can share in regard as to why an account was suspended. Our sincerest apologies for any inconvenience caused. Cheers!
Very poor service and irritating
Very poor service, my first transaction paid in , as soon as I started dispatching my money they frozen the account.. started to ask me to send proof which I did very promptly. But you took 48 hrs to unblock it , made me lose the trust of customer because I couldn't provide on time frame.
Your staff are immatures, incompetent, sounds like repetitive robot readings a script without brain, don't dedicate a customer representative team if they are just there to apologise for the inconvenience and really can't help because that is irritating. After I clear my founds I will stop all banking activities with you .
22 May 2020
Unprompted review
Reply from Amaiz
Hello Mr. Lomboto,
We're so sorry you had a negative experience with our service. We completely agree that it is crucial to keep your customers satisfied and time is of utmost importance here. If you have any additional suggestions, please do let us know. You can email us at support@amaiz.com or drop a line in the in-app chat.
Cheers!
Very helpful app.User friendly
21 May 2020
Unprompted review
Reply from Amaiz
Hey Andrew!
Thank you so much for taking the time to leave us a 5 star review -- your feedback is much appreciated!
Cheers
So easy. So convenient.
It was so easy to set-up the account, this was most unlike the experience I had, when attempting to set-up a business account, with the high street bank that I have banked with for many years. The app is clear and concise, it enables me to see what is happening in my business in seconds. I am so pleased with it.
My only disappointment was that there is no facility to take payments over the phone, or for when the customer is not present. Making a bank transfer for someone with a banking app is easy, but for many of my customers who are elderly and often are not too au fait with new technology would find it difficult. Hopefully at some point in the future Amaiz will adopt a payment system which could benefit this group of people.
16 May 2020
Unprompted review
Reply from Amaiz
Hi there Nigel,
Thank you for posting the review here! We are happy to see that you like our app in general :) Also, we are working on adding phone payments, so this feature may be available in the future :) Anyway, please don't hesitate to contact us in the in-app chat or by phone, if you have any more ideas - we'll take them into consideration!
Cheers,
I still waiting for my card
I still waiting for my card. How long it will take for it to be delivered to me?
16 May 2020
Unprompted review
Reply from Amaiz
Hey Everina,
Sorry to hear that! Ping us a message via chat or email us at support@amaiz.com so we can look into that for you.
Cheers
How can they open account for someone…
How can they open account for someone and post the card and everything is working and close is for no reason is rubbish account is this this account doesn't deserve any star at all
1 May 2020
Unprompted review
Reply from Amaiz
Hi Edwin 👋
Thanks so much for taking the time to leave this review, we highly appreciate your feedback -- it helps us grow as a company and improve the quality of our product and services!
We understand that your experience with Amaiz wasn't ideal, and we're incredibly sorry we've let you down, Edwin.
Please note that as a regulated financial institution, we are sometimes (extremely rare) obliged to cancel accounts for legal reasons, in order to comply with our regulations, just like any other bank in the UK.
We are extremely sorry this happened in your case.
As much as we'd love to help, in such cases there's only so much we can do, unfortunately.
Here at Amaiz we strive to deliver the best service possible, whereas safety is still our top priority.
We hope for your understanding.
And if you ever require any additional assistance, please don't hesitate to reach out by any means. Anytime. We're always here for you!
Have a nice day,
Cheers!
Reply from Amaiz
Hi there and thank you very much for a positive review :)
We're more than glad to see that you like our service - and there are a lot of new features coming soon as well. Thus, we hope that you'll like them too!
Cheers :)
Poor customer service
The app is good, but customer service is mediocre.
Customer service told me they can cancel my account at anytime, for any reason without furture notice or explanation, so they did.
Waste of time
27 April 2020
Unprompted review
Reply from Amaiz
Hi there,
Thank you for taking the time to leave us a review. We're very sorry to hear that you've had a negative experience with Amaiz .
As a regulated financial institution, we are sometimes legally obliged to cancel accounts. Although this is very rare, we're sorry it happened in your case. If you'd like further assistance, please feel free to reach out at any time. Thank you for your interest in Amaiz and for your time.
Cheers :)
They open account then close it after…
They open account then close it after 12 hrs stay clear look elsewhere and no joke
25 April 2020
Unprompted review
Reply from Amaiz
Hi there, Gerry.
Thank you for your feedback. Unfortunately, as a regulated financial institution, there isn't much we can share in regard as to why an account was suspended. We are terribly sorry for the inconvenience. Cheers!
Worse bank ever
Worse bank ever froze my account with 10k in it didnt give me a reason then had the cheek to go into my account and send the money back to my client even though we had done the work for them already. Didnt ask me any questions or for any info what so ever i then had to go back to my client like an amature and say my bank returned the payment
18 April 2020
Unprompted review
Reply from Amaiz
Hi Danny,
We're sorry to hear you've had such a bad experience with Amaiz.
We'd like to apologise for any inconvenience caused.
As a regulated financial institution, we are sometimes legally obliged to put accounts on hold to comply with our regulations and to keep you and us safe.
Although such precedents happen very rarely, it is still something we have to deal with like any other bank over the UK.
Rest assured, we're always doing our best to process such cases as a matter of urgency, but not always at liberty to disclose the details for legal reasons.
We hope for your understanding. And if there's anything we can do to help, please feel free to reach out at any time -- we're online 24/7.
Thank you.
Cheers
Big scam DO NOT SIGN UP THEY OWN PEOPLE…
Big scam DO NOT SIGN UP THEY OWN PEOPLE MONEY TERRIBLE BANK
They keep on repeating the same things
AVOID
10 April 2020
Unprompted review
Reply from Amaiz
Hi Will,
As a regulated financial institution, there isn't much we can share in regard as to why an account was suspended. We're terribly sorry for the inconvenience.
Cheers,
Do not I repeat do not sign up they…
Do not I repeat do not sign up they keep your money and block your account DO NOT SIGN UP AVOID they stole £13000 living my business going nearly to the the drain for 5 months I repeat do not sign up also they manager Victoria will not help you I have reported them to the police a case it’s going under them the scum bags
10 April 2020
Unprompted review
Reply from Amaiz
Hi Williams,
Thank you for taking the time to leave us a review.
We're incredibly sorry that you have experienced dissatisfaction with your Amaiz account.
As a regulated financial institution, we sometimes (very rarely) have to put accounts on hold in order to keep you and us safe.
Unfortunately, some cases may take a while to process since there are strict legal requirements we have to comply with.
Rest assured, we're always doing our best to handle them as soon as possible.
We apologise for any inconvenience caused.
In case you'd like us to look into this for you, or require additional assistance, please feel free to reach out at any time -- we're online 24/7!
Cheers
Reply from Amaiz
Hi David,
Thank you so much for the 5-star review, we so appreciate it! 💜
Should you need assistance, please feel free to reach out at any time
Cheers ✌️
Is really bad in my experience
26 March 2020
Unprompted review
Reply from Amaiz
Hi Edmund,
Firstly, we'd like to thank you for taking the time to leave a review, we highly appreciate your feedback.
Secondly, we're very sorry to hear that we've let you down :(
As a regulated financial institution, we sometimes have to pause accounts. This does not happen too often, but when it does, we need to follow strict processes and guidelines, which means that we need some time to handle this.
We apologise for any inconvenience caused.
If you'd like further assistance on this, please feel free to reach out at any time.
Cheers!
Really bad I opened a account…
Really bad I opened a account transferred money into it and closed down and. I haven’t reached my money back
23 March 2020
Unprompted review
Reply from Amaiz
Hi Romain 👋
We're so sorry to hear that you're not happy with Amaiz 😔 As a legal entity we must comply with certain regulations, which do take some time to process, unfortunately. If you'd like us to take a closer look into this, please feel free to reach out at any time – we'll be more than glad to assist you 🙂
Cheers!
Reply from Amaiz
Hi Paul 👋
Thanks so much for taking the time to leave us a review -- we highly appreciate your feedback! :)
Should you have any questions or concerns, please feel absolutely free to reach out at any time.
Cheers!
So far my experience of using the app…
So far my experience of using the app and business account has been amazing! I am shocked by how simple this makes keeping records and receipts without me needing to do much at all. I’ve used larger accounting software programs before but if anything they were too complivated and detailed. The Amaiz app covers the basics with everything I need without feeling like I need a degree in accoutancy!
18 March 2020
Unprompted review
Reply from Amaiz
Hi Getman 👋
You've just made us blush 😍
Thank you very much for your kind words about these little things that make such a difference in a world of finance! We're looking forward to making this service even friendlier to its customers 😊
Should you have any questions or concerns, feel free to reach out to us! We'd love to help
Reply from Amaiz
Hi Ionut 👋
We're so sorry to hear that you're not happy with Amaiz 😔 As a legal entity we must comply with certain regulations, which do take some time to process, unfortunately. If you'd like us to take a closer look into this, please feel free to reach out at any time – we'll be more than glad to assist you 🙂
Cheers
They froze my account because they…
They froze my account because they wanted more info from me, which was duly supplied in 24 hours.
Six weeks later, no reply and account still frozen.
Then I had the misfortune of the most pathetic, abrasive customer "service".
Never properly replied to my complaint either.
Avoid.
EDIT: As you can see from the inappropriate, canned response below, they really do not care about prospective customers. As they are not a bank, they are not regulated in the same way and there is practically nothing the Ombudsman can do.
6 March 2020
Unprompted review
Reply from Amaiz
Hello Kit 👋
Thank you very much for sharing your feedback with us!
We're so sorry to hear that you're not happy with Amaiz 😔 Please note that as an FCA regulated institution in some cases, it happens very rare, but as a legal entity we must comply with certain regulations, which do take some time to process, unfortunately. If you'd like us to take a closer look into this, please feel free to reach out at any time – we'll be more than glad to assist you 🙂
Opened a business account
Opened a business account - account could not have the business' name on it. Closed account - less than ten minutes after joining.
Customer services very vague and without clear details regarding timescales. Very disappointing.
Do not waste your time.
4 February 2020
Unprompted review
Reply from Amaiz
Hello Lisa 👋
Thank you so much for taking the time to leave your feedback!
Having your business name on the account is something we are working on, and hoping to implement in the future. We understand that this is important for many business owners, and truly sorry that is the reason why you decided to close the account.
We also we take your security with utmost seriousness, and have systems in place to make sure your money stays safe. At the same time, we aim to be as flexible as we can, and always take into account the circumstances.
Thank you again, and hoping we'll be able to change your mind in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.