Alternaleaf Reviews 4,839

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, knowledgeable staff who listen attentively to their needs. Many people highlight the positive impact of the product on their well-being, noting its high quality and effectiveness. The customer service is frequently described as wonderful, with efficient and easy processes, contributing to a smooth user experience from start to finish. However, some people were dissatisfied with certain aspects, mentioning issues with communication, such as unanswered emails or calls, and occasional problems with prescription fulfillment, where products were unavailable after being prescribed. A few customers also reported missed appointments by pharmacists, leading to frustration and a loss of trust.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the helpful staff, quick prescription processes,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, professional,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the easy-to-use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good service personally. The appointments answer all questions and help with any queries and you get your member fee discounted off any MC you buy. Also the Royal Mail special delivery is free.... See more

Company replied

Rated 5 out of 5 stars

Had my quarterly review yesterday afternoon with Mousa Hadi (Pharmacist)we talked about how my journey has been since I’ve been accepted by this clinic and I said it’s been good and how it helps me ev... See more

Company replied

Rated 5 out of 5 stars

The website was so easy to use. Nurse and doctor were great. I had appointments made so quickly. The prescriptions are reasonable prices. No big consultation fee either actually affordable appointment... See more

Company replied

Rated 5 out of 5 stars

By far the best value for money and best subscription services. If you are wanting to find a strain and stick with it, this won't be for you. Im rarely able to do a repeat order of the previous pres... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very good service

Very good service, be able to talk openly. And can be suited to your needs.

19 May 2026
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Reply from Alternaleaf

Hi Sammy, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Too notch product top notch staff

They are so efficient when I email them I get a reply either straight away or if not first thing next morning . They made the experience so easy and im getting 7 hours sleep whole 7hours amazing helps me so much with my chronic pain. If anyone is thinking about going to try this definitely go with alternaleaf you wont regret it I promise 😀😀💚. The staff are so friendly even when I asked stupid questions lol great service great staff product is amazing thank you alternaleaf for giving me back my sleep 🍀💚💚

12 May 2026
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Reply from Alternaleaf

Hey, thank you so much for your kind words! We're pleased to hear that you’ve had a positive experience with our service and that we’ve been able to support you. If you have any further questions or need assistance in the future, don’t hesitate to reach out.

Rated 5 out of 5 stars

Really happy with the service and…

Really happy with the service and valuable advice from every member of Alternaleaf i have dealt with. Prescriptions and dealt with in a timely manner and the onward service from Montu is fantastic too

19 May 2026
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Reply from Alternaleaf

Hello Steve, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

The staff made it so easy and quick to…

The staff made it so easy and quick to get help, the product is quick to arrive. Ordering the product was easy

12 May 2026
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Reply from Alternaleaf

Hi, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Very Professional informative & easy to…

Very Professional informative & easy to use .I found them very knowledgeable about my Health problems & how to help me .i would recommend to anyone dealing with long term pain .

19 May 2026
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Reply from Alternaleaf

Hi Nicola, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

So far so good

So far so good, they are very good at responding, listening and quick to help when I need it, delivery was great and quicker than I thought can't wait to see how I get on with this journey. Thank you guys.

19 May 2026
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Reply from Alternaleaf

Hello Vera, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Simple, kept well informed. Works for me

From signing up to prescription, i was kept informed the whole way.

People have said i am a different person: more energy, less pain, less anxiety. I have gone from struggling in the mornings, to being really perky.

I love the discretion of the catridge vapes.

It's a totally different experience to what I imagined and I'm so happy I made this choice.

20 May 2026
Unprompted review
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Reply from Alternaleaf

Hey Tazmin, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 4 out of 5 stars

Quick and efficient service - lacking personal touch at times.

Very quick and efficient albeit sometime lacking a little of the personal touch, and practical next steps were a bit lacking. Still a very good service though. Would recommend.

23 May 2026
Unprompted review
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Reply from Alternaleaf

Hi Anthony, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

I have had a good experience thus far…

I have had a good experience thus far and I'm happy with the products

11 May 2026
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Reply from Alternaleaf

Hi Kathryn, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

That was my 3 rd time speaking to…

That was my 3 rd time speaking to someone from alternaleaf and every appointment just seems to get better and better and alot easier to talk to they understand the flower has a lot more potential if u use it correctly

19 May 2026
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Reply from Alternaleaf

Hi Barry, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

It is easy straight forward has and is…

It is easy straight forward has and is making a big difference in my life

19 May 2026
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Reply from Alternaleaf

Hi , thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Helpful advice and a very convenient

Helpful advice and a very convenient, professional service.

19 May 2026
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Reply from Alternaleaf

Hi Christopher, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

So far service has been great

So far service has been great. Friendly nurse, and even friendlier doctor made me feel so comfortable during the appointments.

12 May 2026
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Reply from Alternaleaf

Hi Andy, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Great

Great, friendly service

12 May 2026
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Reply from Alternaleaf

Hi, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Can’t fault my experience at all

Can’t fault my experience at all. Just had my first prescription so will find out of the quality of the product soon

19 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Smooth Efficient Reassuring

Smooth Efficient Reassuring

19 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Steve, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish xxxxx

19 May 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Deborah, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars
Alternaleaf logo

Reply from Alternaleaf

Hi Kevin, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

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