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Alternaleaf Reviews 4,818

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TrustScore 4.5 out of 5

4.5

Medical Clinic
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Review summary

Created with AI, based on recent reviews

Considering 4,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, knowledgeable staff who listen attentively to their needs. Many people highlight the positive impact of the product on their well-being, noting its high quality and effectiveness. The customer service is frequently described as wonderful, with efficient and easy processes, contributing to a smooth user experience from start to finish. However, some people were dissatisfied with certain aspects, mentioning issues with communication, such as unanswered emails or calls, and occasional problems with prescription fulfillment, where products were unavailable after being prescribed. A few customers also reported missed appointments by pharmacists, leading to frustration and a loss of trust.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the helpful staff, quick prescription processes,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, professional,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the easy-to-use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good service personally. The appointments answer all questions and help with any queries and you get your member fee discounted off any MC you buy. Also the Royal Mail special delivery is free.... See more

Company replied

Rated 5 out of 5 stars

Had my quarterly review yesterday afternoon with Mousa Hadi (Pharmacist)we talked about how my journey has been since I’ve been accepted by this clinic and I said it’s been good and how it helps me ev... See more

Company replied

Rated 5 out of 5 stars

The website was so easy to use. Nurse and doctor were great. I had appointments made so quickly. The prescriptions are reasonable prices. No big consultation fee either actually affordable appointment... See more

Company replied

Rated 5 out of 5 stars

By far the best value for money and best subscription services. If you are wanting to find a strain and stick with it, this won't be for you. Im rarely able to do a repeat order of the previous pres... See more

Company replied

Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

So far so good

So far so good, they are very good at responding, listening and quick to help when I need it, delivery was great and quicker than I thought can't wait to see how I get on with this journey. Thank you guys.

19 May 2026
Rated 5 out of 5 stars

Simple, kept well informed. Works for me

From signing up to prescription, i was kept informed the whole way.

People have said i am a different person: more energy, less pain, less anxiety. I have gone from struggling in the mornings, to being really perky.

I love the discretion of the catridge vapes.

It's a totally different experience to what I imagined and I'm so happy I made this choice.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

That was my 3 rd time speaking to…

That was my 3 rd time speaking to someone from alternaleaf and every appointment just seems to get better and better and alot easier to talk to they understand the flower has a lot more potential if u use it correctly

19 May 2026

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