Al Serra Chevrolet Reviews 111

Good job done by all

From the time of our purchase to the servicing of our vehicle, all depts have done all they can to make our purchase a commitment to the best customer service.

I have had my oil changed at Al Serra on several occasions (4 or more times) since I bought my 2013 Impala. Like before, these oil changes included topping off all fluids under the hood. During the oil change I was informed the brake and the transmission fluids were dirty and needed to be changed. I had elected not to do that maintenance, but I was concerned. When I arrived at home, I did look under the hood and did a visual check on each. When I had pulled the dip stick on the automatic transmission I discovered, I could not read any fluid level with the engine off. After starting the engine and running through each of the gears, I rechecked the level (engine running and warm). I still could not read the transmission fluid level. I then began added the required transmission fluid for that vehicle while slowing checking its level periodically. What I learned, the transmission was 2 quarts low. So, I am a little perplexed as how the technician was able to determine my transmission was dirty, if you could not even read it on the dip stick. Also, why did he not top off the fluid. No happy.

Shane is always happy to assist. And always follows through. Great customer service.

We have to drive 125 miles and Joe coordinated the two trips by being organized and had good follow-up. Volts don't need much service so when they do we want top notch and we get it.

I came in from Albuquerque, New Mexico to buy a car and everyone was very friendly when I arrived. My salesman Warren picked me up at the bus station and answered all my questions about the car with great customer service... Once I bought the car he even filled up the gas tank for my 5hour drive back to Albuquerque... I would recommend this dealership to anyone in a heartbeat... Kudos to all the staff for great customer service...

Danny is a good sales person me and family have purchased cars from him. When you need work done also people polite and nice.

I'm very happy with my car and the services Al Serra provides. They have always been helpful and courteous. I appreciate their drive for great service.

Service maintenance :excellent service J Alan took well care of my vehicle he got me out of there very quickly very satisfied.

Excelent customer service
Nice People they Walk me through every step.

Excelent costumer service

I recommend Al Serra to my buddies

Steve does a great job, he makes buying a new vehicle effortless.

Poor manufacturing of vehicles and poor poor poor customer service all the way around corporate as well I will never buy anything from your company or refer a friend or family. Please remove me from you emailing list!

Excellent! Not pushy!

The service is good the just dont take care of the car while its in their possesion

When it comes to services, the job they did was to par. They did my routine services in a timely manner. But there was one time I had to repair my transmission. It was covered by the warranty and afterwards the car drove as before it didn't drive at all in third gear or higher. My issue was that after that repair my car made funny sounds when i was driving over bumps. I didn't have that issue prior to the turn in so I know it happened after I turned the car in. When I called to inquire about the issue they told me since it wasn't under my warranty i would have to pay for the repairs. It didn't seem fair that i had to pay for an issue which would cost a few hundred dollars when the issue was caused by the dealership crew.

great service and friendly staff

Friendly people and great Services...

These guys ruined my 94,000 corvette ZO6
They repainted it 3 times the end result was terrible
They said Tuff luck to me