My first review of these was not very good. However. They contacted me regarding the review. I explained why I gave such a negative review. Now being fare. I was not aware that a couple of things incl... See more
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Review summary
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The cost obviously and how quickly the parcel arrived to my house. But I'm a bit disappointed that only two days after my order sent in you have a further ten percent discount😪
Company replied
I ordered some boots late Sunday - they arrived the next day (Monday)! Faultless service, beautiful Dune boots and absolute bargain price, what more could I want, will always use Allsole for future p... See more
Company replied
Your company are brilliant great boots and shoes and remarkable price .fantastic delivery times as they say dispatch the same day and I think they do mine came within 2 days thanks just order another... See more
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Company details
About Allsole
Written by the company
Useful Links
About Us
allsole is the online footwear destination with the latest luxury footwear. Working with the world’s leading brands to create a collection that offers fashion and functionality. Our collections carry the latest trends from the most in-demand brands including Ugg, Dr. Marten, Vans and more. Whatever the occasion, find the sought-after styles of the season at allsole.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 01618 131 478
- allsole.com
4.0
Great
6K reviews
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Reply from Allsole
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Kayleigh
Fraudulent?
Fraudulent? do not buy from this company.
Decided to ignore the few poor reviews on TP - big mistake.
Order supposedly delivered to a different postcode? Can’t access tracking because of it.
I ordered through ApplePay… they had my correct address!
No customer service replies via email or SM beyond ‘we’ll look into it’
No phone number to call.
Update 12/9/25
Thank you for contacting me via email Liam, unsurprisingly my reply to your email was bounced by your server as ‘mail box full’!
You were asking again for info I gave you in my previous email - the one you replied to!
10 September 2025
Reply from Allsole
Hello S,
We regret to hear about the trouble you experienced with your order and the lack of communication. We appreciate you bringing this to our attention. We're looking into what happened with your delivery and will improve our response times.
A message has been sent to your account.
Kind regards,
Liam
Avoid
Purchased black trainers, received white and totally different style. What a joke. Now im requested to provide my card details to pay for the return. Ive sent a complaint message to customer services yet to hear a response. Not impressed.
4 September 2025
Reply from Allsole
Hi Mustafa,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the return of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Misleading customer service – refused to honor EU consumer rights
I purchased a pair of Kenzo boots from Allsole in 2022. After about a year, a defect developed inside the shoe, and I contacted customer service within the 2-year statutory warranty period.
Allsole rejected my complaint, stating that only a 1-year warranty applied – despite the fact that I am based in Denmark and EU consumer law guarantees 2 years of protection against manufacturing defects. I documented the issue and contacted them again, but they refused to reopen the case.
Their customer service gave incorrect legal information and failed to process my valid claim in time. Now the 2-year period has passed – not because I waited, but because they rejected it on a false basis.
The company seems to gamble on the fact that most customers won’t push back or escalate complaints, even when they’re clearly entitled to a solution under EU law.
I’ve since contacted the European Consumer Centre to report the case.
ADVICE TO OTHERS: Be cautious when buying from Allsole if you're in the EU. If something goes wrong, don't expect your consumer rights to be respected.
2 September 2025
Unprompted review
Reply from Allsole
Hello Marc,
Thank you for leaving your review.
I am sorry to hear you have yet to receive a solution for your faulty shoes. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
AWFUL CUSTOMER SERVICE
I purchased boots in April. The company sent the wrong pair. I contacted the company to arrange an exchange or refund immediately. With no reply, I messaged on social media and was finally contacted. After a month or two back and forward, I was told that I had to arrange return shipping at a cost of $76 AUD. I was assured the cost of the item and the shipping would be refunded. I was reassured when I asked for alternatives to me paying that upfront that there were no other options but it would be refunded in a short timeframe. The item was refunded but the shipping still hasn't been despite multiple requests and multiple reassurances that it had been 'processed' and they would 'follow up with finance'. It's now September, 5 months after I purchased the item, and this issue still hasn't been resolved.
I am appalled at the customer service from this company. To guarantee a refund of shipping if I paid upfront and to not attend to that is outright fraudulent.
I highly recommend buying items from a different company, even if they are slightly more expensive. It will cost you less in the longrun
2 September 2025
Unprompted review
Reply from Allsole
Hello Lans,
We apologise for the issues that you have faced. We'll investigate the refund issue with our finance department, we appreciate your feedback, a message has been sent to your account.
Kind regards,
Liam
Love love love these 🥰 Easy to order
Love love love these 🥰 Easy to order, great price and came very quickly (2 days) with delivery updates. These shoes are comfortable and hardwaring , exactly as described in the pictures
29 August 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Just what I wanted, reasonable price and delivered smoothly
Quickly and easily selected the shoe I wanted. It was very resonantly priced. And came quickly via Royal Mail, keeping me informed every step of the way.
31 August 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great to do business with you. Thanks
30 August 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Good price on the dr marten sandals I…
Good price on the dr marten sandals I bought really fast delivery very happy.
30 August 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Allsole
Hello Kaz,
We regret the sizing issue and the need to return the item. We appreciate your feedback and we'll review our sizing information.
A message has now been sent to your account.
Kind regards,
Liam
Easy to use website
Easy to use website. Speedy delivery....arrived a day earlier than expected! Price was the best I could find online & I love my new boots!
29 August 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Very quick delivery
Very quick delivery. The trainers were a bargain in the sale and look as if they’ve never been out of the box.
27 August 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Andy awful the shoes I ordered for my…
Andy awful the shoes I ordered for my mum 75th didn’t arrive instead a different pair did. I read the review was should have trusted them .. your shit
22 August 2025
Reply from Allsole
Hi Kaajal,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Very quick delivery which was good
Very quick delivery which was good. However the wrong sized shoes have been sent to me which is annoying as now a faff to return and then reorder as you say its my error even though my account tells me I have ordered a UK size 9 ( I was sent a UK size 8)
*** Now the company are telling me its MY fault I ordered the incorrect size..... and I have to pay 2.99 to return an item they have sent in error.
I will not be purchasing from this company again!!! Awful customer relations.
25 August 2025
Reply from Allsole
Hi Lyndsay,
Thank you for leaving your review.
I am sorry to hear that you have purchased the incorrect item. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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