My first review of these was not very good. However. They contacted me regarding the review. I explained why I gave such a negative review. Now being fare. I was not aware that a couple of things incl... See more
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Review summary
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The cost obviously and how quickly the parcel arrived to my house. But I'm a bit disappointed that only two days after my order sent in you have a further ten percent discount😪
Company replied
I ordered some boots late Sunday - they arrived the next day (Monday)! Faultless service, beautiful Dune boots and absolute bargain price, what more could I want, will always use Allsole for future p... See more
Company replied
Your company are brilliant great boots and shoes and remarkable price .fantastic delivery times as they say dispatch the same day and I think they do mine came within 2 days thanks just order another... See more
Company replied
Company details
About Allsole
Written by the company
Useful Links
About Us
allsole is the online footwear destination with the latest luxury footwear. Working with the world’s leading brands to create a collection that offers fashion and functionality. Our collections carry the latest trends from the most in-demand brands including Ugg, Dr. Marten, Vans and more. Whatever the occasion, find the sought-after styles of the season at allsole.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 01618 131 478
- allsole.com
4.0
Great
6K reviews
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Good but it took a bad review to get the answer I needec
My first review of these was not very good. However. They contacted me regarding the review. I explained why I gave such a negative review. Now being fare. I was not aware that a couple of things included were free gifts I not them must have caught a button because they sent and charged me for something I didn’t want. I was told I could return it. But as it turned out my 32 year old daughter made claim to it. So I never did return it. But my apologies for having given a bad review to start with. Although my email to them didn’t say I could return the unwanted item this did not come about until my bad review but all ended well and I am reversing my original review
3 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong size delivered in right sized…
Wrong size delivered in right sized box. Customer service said to return it for a refund. I did return it but no refund came. I had to enlist the support of PayPal to sort it out.
17 September 2025
Reply from Allsole
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AllSole are absolute scammers
AllSole could you please get back to me regarding my missing order
16 September 2025
Unprompted review
Reply from Allsole
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Allsole.com
Allsole.com, is my favourite online shoe shopping , a great selection great discounts. Arrived sooner than I was expecting . I have been using them for years and I am sad that it is now closing
20 September 2025
Reply from Allsole
Order never arrived
Ordered my shoes 10 days ago, last week they confirmed that the parcel was lost by carrier and they will send me the new one, since then absolutely silence, no money, no shoes… The website is disappeared.
Update
Tonight received the parcel… but missing one item and it’s impossible to send them a message…
13 September 2025
Unprompted review
Reply from Allsole
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Slow customer service
Trainers are faulty. I told them straight away. They still haven't dealt with the complaint, despite me chasing it, for over a week.
16 September 2025
Reply from Allsole
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My shoe size is too large and I need to…
My shoe size is too large and I need to return it, but your website is offline. Didn't tell me how to contact the after-sales service.
21 September 2025
Reply from Allsole
The company it’s great as they have…
The company it’s great as they have always good selection of great brands products ! They are fast with the deliveries too! Shame that has been closed
20 September 2025
Reply from Allsole
Many options how to pay
Many options how to pay. Shame they closed yesterday. They didn’t say why🤷🏾♀️. Placed my final order yesterday. Just hope I will still receive my items 🤔🙏🏾
19 September 2025
Reply from Allsole
Wrong boots were sent out
Wrong boots were sent out, but fabulously quick and receptive customer service (my heart sank when I couldn't see a phone number, but they e mail back straight away). Nice to see a good service still exists.
8 September 2025
Unprompted review
Reply from Allsole
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Incorrect item despatched and returned at my expense.
Having made several attempts to get a pre paid return label, I have been advised to pay for the return which I have. I only received a returns form to enclose in the parcel. I have been advised the return delivery cost will be re imbursed along with the refund of the incorrect shoes in 3-5 working days. The company ceases trading 19th September! All proof of postage and receipts have been sent to All Sole. I have asked if I will get an email confirming the refund amounts and no reply. 18th Sept got a refund notification about the shoes, but no refund notification on the postage! I got a reply with (.) I have also messaged them for Liam to get in touch as he agreed refund of postage.
15 September 2025
Unprompted review
Reply from Allsole
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This company is great
This company is great . My boots were delivered quickly and were a great price as always . Would highly recommend . Such a shame they are closing x
16 September 2025
Reply from Allsole
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Bargain price for a pair of new season…
Bargain price for a pair of new season Clarks shoes! Arrived quickly and well packaged. No complaints - would buy from Allsole again.
10 September 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Very informative and delivered in a…
Very informative and delivered in a very quick time I would definitely purchase from you again
10 September 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Ordering the item was easy
Ordering the item was easy. It was delivered quicker than expected and I am very pleased with the item.
10 September 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Terrible Company
Terrible company. Messed me about terribly after sending me faulty Doc Marten shoes inside damaged/shoddy packaging.
Had to go to PayPal to get refund, despite what should have been a very straight forward refund scenario as I notified Allsole on receiving the shoes and sent them clear photos of the issues.
After PayPal refunded me the cost of the shoes I asked Allsole to reimburse my lost postage (£6 delivery plus £6 return as PayPal don’t handle postage costs) but they are refusing to do so because I went to PayPal!!! Complete disregard of consumer rights. Terrible experience.
1 September 2025
Unprompted review
Reply from Allsole
Hi Hayley,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience with us hasn't been postive and do want to look further into this matter. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
OR ITS AFFILIATES/ICON/THE HUT
I have tried to return some shoes that they sent me ,that I didn’t order.!!and have kept being messed around every time . I’ve given up!! Totally untrustworthy 🤬🤬
Your Warned!!
13 September 2025
Unprompted review
Reply from Allsole
Hi Marcus,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience regarding your return. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Delivered promptly in perfect condition
7 September 2025
Reply from Allsole
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
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