Allround365 Reviews 

If I could give 0 stars I would. This company charged a call out fee and quoted £320 for parts and £156 per hour for the job. After deciding the price is outrageously expensive, we decided to cancel. We had already transferred the £320 for parts and then called to cancel immediately. Apparently parts had already been ordered before we sent payment despite them telling us they won’t order until we pay so we asked if they could just deliver the parts. We had to chase them for multiple days for delivery of the parts but eventually we just disputed the payment with our bank. Shortly after this the company finally called and agreed to refund us the £320 as they didn’t order the parts in the first place. I have had someone called Martin ringing me and being rude on the phone!! I’ve left it for the banks to deal with and I hope people choose to check reviews first unlike me! Lesson learnt well! Stay away from this scamming company!

We used this company via plumbers-hornsey.co.uk (also called castle plumbing services hornsey).

We had a leaking shower valve. This company charged £144 call out fee – the plumber spent 10 mins at our house and told us we needed to spend £136 on a specific cartridge. They then charged another £144 for someone to come and fit it (30 mins labour).

The leak started again within a few hours. We arranged for them to come back again on three occasions but they failed to turn up each time. Without any reassessment, they then told us we needed to spend another £136 on another cartridge because the brand new cartridge we’d bought ‘might’ be faulty on the basis of no evidence whatsoever.

We emailed again twice but received no reply. Eventually we got a plumber from a different company to come out and change the shower unit, which fixed the problem at a much lower cost than we’d spent with this company.

Appalling - avoid.

Called them to fix a broken window lock and greatly wish I had looked on here to see all the other reviews before continuing to engage with this fraudulent company. Paid a £100+ callout fee under the expectation that they would come under the same day and fix. The "engineer" arrived 40 mins late, spent around 10 minutes at the property looking at the lock and claimed they would be back in touch with a quote. After days of chasing they finally provided a quote of over £400 claiming they would need to spend £190 worth of parts. When asked to provide a breakdown of the parts as a justification for the price (they said I needed to replace the window handle) they have spent over a week stalling/refusing to provide any kind of evidence for the extravegently priced parts they would need to supply. Eventually found a legitimate handyman who was able to fix the window and provide the part needed for less than the price of Allround365's callout fee.

We were desperate to fix a leaking and overflowing Washing machine drain pipe. When I contacted them, they asked me to pay money upfront by bank transfer to cover the first hour of labor charge, and I did this. The next day, a man arrived. I explained the problem. He just cleaned the U-bent pipe and spent about half an hour, then asked me to get a power flush company to unblock the system. As a layperson, even I knew that was not the solution for this. When he left, the problem was the same as before. The next day I contacted a local plumber. He promptly altered the drain pipe system and the problem was resolved within 2 hours. I wrote to the allround365 company 3 times and also called them. There was no response.I strongly suggest that in light of my experience, don't waste your time and money with this company. Surprisingly, there is no regulatory body a client can go to resolve issues like this.

Absent as landlord my lodgers informed me that my boiler pressure dial was dropping and a leak developed. Booked an engineer from 365. Lodgers told me he did not speak English well & they couldnt understand him. He stopped the leak,(temporarily) but did not address the cause. Rather his report wrongly stated that an unconnected outlet pipe on the storage tank was illegal & very dangerous! Hence alarmed my lodgers. I showed the report to a Corgi registered engineer who said this was not a legal requirement & the only danger that a leak would spill onto the stone floor. I emailed Joanna in the office for more info & charges, requesting another engineer but have never received a reply. The leak returned within 10 days!! The original engineer had not identified the following;
Expansion valve had lost air
A gasket had rotted and did pose a risk
The outside outlet was emitting Co2
Therefore I had paid 365 £180 for tightening a screw, alarming my tenants, and not identifying the cause of the leak. The visit took about 35minutes!
Generally an appalling service, and no aftercare response.

If I could rate this company minus stars I would. This so called company is 100% a scam.
Called them regarding a faulty dishwasher. They arrived and took £130 call out fee, diagnosed the fault, to be honest the dishwasher actually diagnosed it, said he would need to order a part, he would contact the office and get a quote for the part and call us back.
24 hours later, no contact them from them. Called 3 times and was told they were waiting for the engineer to order the part,
48 hours later still no contact, called and was told engineer was going to the part shop that didn’t until 10 am! Still no response so called again only to be informed by Ricky Honour that he found me very frustrating and to stop calling. Called again the next morning only to be told they couldn’t source the part and if I could find the part and email a picture they would confirm it was the right part and I should order it myself. So I emailed the part and 12 hours later still no response.
This company is despicable, taking call out fees and then do nothing.
Ricky Honour, I’m contacting trading standards.
Please be aware this is not a reputable company!

Funny that all the good reviewers only made 1 review before...

This company is scam, they are extremely dangerous in all aspects especially that Polish plumber that is tacky , dirty , can't speak proper english to understand what he is saying and offensive.

This email in response to their service provides the background.
Just wanted to provide some feedback on the work provided on the 30th December as per the below email trail.
Firstly, thank you for responding so quickly, however I'm struggling to understand what service I actually received.
After some inspection of my faulty heating system, I was told that a new thermostat or timer system (or both) were faulty and would need replacing.
While it was explained that heating could be achieved by manually pushing the lever on the Honeywell Home switch, unfortunately this only worked temporarily and I was in effect left with no heating.
I had no heating from 30th December through to the 2nd January, when I called my regular plumber to have a look and they diagnosed the following:
There was nothing wrong with the thermostat or timer system
The Honeywell Home Switch was at fault (apparently this is one of the most common faults)
They replaced the part immediately, as they always carry spares for this part
Heating was back up and running within 20 minutes of their arrival
I have had no feedback or follow up following your initial visit which I find surprising.
In summary, I received no value whatsoever from your visit, it left us in a very uncomfortable position with no heating for 3 days, which should have been a very straightforward repair.
I paid the requested amount of money in good faith, but received no value in the service provided. As a professional organisation, I would expect you to consider refunding the monies provided.
I look forward to your response.

Very bad experience with this company. Supposed to remove panel to check bath leak. Arrived nearly 2 hours late, never carried out work, not responding to emails or provide a report. Paid them £138 and trying to get back it since Oct. 2024.

Paid in advance (£120 +VAT) for a plumber to replace the waste pipe in my toilet. The price was for labour only. Second time I’ve needed this done so I knew it was an easy 10 minute job. Plumber arrived 90 mins late without any pipes and said it would cost £50 for the pipe - he said I should make the transfer before he went to buy it - plus extra time charges while he went to buy it if need be. I would not accept this arrangement or price so he told me I could go to buy it, so I went to the local hardware shop myself to buy the pipe (which was £26) while he sat waiting in his car. Then the plumber was unable to fit the pipe, said it would take an extra hour to take out the toilet. I ended up on the phone with his manager, manager would not take my word for it that I’d had this exact work done before and it was a quick job not requiring the toilet to be pulled out, he offered me a discount on the second hour which I would not accept because it should not have been required. Luckily the plumber in the end managed to complete the job within an hour without removing the toilet. The new pipe appears to be fitted ok but nightmare experience. Would not recommend this company.

Very bad experience with this company. We paid just under £150 for someone to come and fix a broken balcony door. They attended for the fee and said the work could not be done on that occasion and further work would be needed. They then never returned our emails (several times) when chasing for someone to come back and complete the job.

Reading other reviews, it appears that we are not the only people to have had this experience - via this company and others that have the same staff such as Townforce and Pro Improve. I have reported this incident to various authorities and would urge people to steer clear.

Very bad experience. There was no heating and no hot water at home. The engineer said there was a valve missing (the boiler was working properly for months without the valve?), he went to the van to see if he could find the spare part and just left without saying a word. We paid a lot because it was an emergency, which we accepted, but we did not expect such a terrible service. The engineer was very rude as well, so nothing positive to highlight really.

Amateur

Requested help with a blocked toilet. Had the pay £144 up front.

No confirmation or engagement once I’d paid.

The ‘plumber’ turned up and was unable to fix the issue…despite me telling them pre booking I’d used plunger, he tried to solve the issue with…a plunger!

A complete waste of money!

Take your money £144 to fix a patio door, send someone who makes it worse and goes. Tried emailing and phoning and they do not answer, so I am left with a door worse than it was. This was October and nothing so far and it's December. I am getting another person from CHECKATRADE, which I should have done in the first place

Scammers - Took money and did not carry out work

Scammers!!!
This is a total con!!
Please do not use this company.
They take your money upfront, they do no work when they come.
Then you can’t even get in touch to complain.
When you do get in touch they totally ignore you - no reply ever!!!
Stay away!
They’re not registered with any trade body so you can’t even take your complaint further.
I don’t think the guy that came was even qualified to fix anything!!
Shameful!!!!
Beware - SCAMMERS !!

Dreadful company please do not use.£ 144 call out fee.To look at job for 5 minutes he said the plumbing job would take 30 minutes, but when he called his office it was suddenly going to take 2 hours.Paid him his money and got them out of the house , got a another company to do the job ( with no call out fee).

Following a bad experience with this company, I did a bit of research and this is not so much a review as a warning - I would not buy any services from Allround365. They also don't always go by this name. When you search online for their types of service (I searched plumbers and then my local area) a website comes up that is falsely called 'Your area' plus 'the service' but this is not a company at all - it is just the way they reel you in. And then there is the experience itself - they came to our house, looked around and then we got a call from their head office saying it's going to cost this much which was so high and unrealistic I declined. We had already paid a fair amount (a minimum booking fee) and they knew what the issue was but it was all a scam. We did get one email back when I complained but since then it's all gone quiet. The only consolation is that we have learned a valuable lesson. These guys are con artists. Be warned.

"I am deeply disappointed and frustrated with the service I have received. Over a week ago, I raised a complaint and followed up multiple times by phone, trying to resolve the issue amicably. Despite my efforts, I received no response or acknowledgment. After sending a formal complaint, I still have yet to receive any reply or resolution.

The lack of communication and disregard for customer concerns is truly unacceptable. I expected a far better standard of service and commitment to resolving issues. Unfortunately, this experience has left me with no choice but to leave this review. I would strongly advise others to think carefully before using this company, as their response to customer issues has proven to be severely lacking."

Bad experience. Stay away!
We had a small cabinet sink installed in the spare toilette. We were quoted £404 for cabinet (exact model on a web retailer for around £100) and labor 1-1.5 hrs. The job was done within that time frame, but he popped to the shops for 30min (on the time paid) to get parts even though he has been here (pervious week as emergency call out for burst pipe) before and should have known what to buy before arriving. The door of the cabinet was attached wonky. The guy looked like a homeless person and stunk of cigarettes. Every time he bent down his trousers were showing his backside. All of the above I could have dealt with if it was not for the following: The 'office' (Ricky Honour) called me straight away after the plumber 'left', which I missed. The plumber knocked on the door again and I thought he forgotten something, He said Ricky tried to call me for the extra payment. I called back and they wanted another £124 straight away without even sending me a breakdown or invoice to justify the total amount of £524! The office said the plumber would not be able to leave before payment was made. Sitting outside our house mafia style until I made payment and sent proof, when they have not even sent a breakdown or a full invoice over to check is discussing! And yes I should have not made the payment, but I was home alone and felt like I had no choice. I told Ricky over the phone that the cabinet door is wonky and I aske them to send him back in to fix it. Which he did in an absolute strop! His attitude was unprofessional and rude. After payment and the plumber left and I discovered the old sink, as well as the rubbish was just left outside the house. This experience has left me pressured and taken advantage off! I still have not got an invoice or a receipt which I requested per email several times as well as over the phone. Absolute cowboys