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Allianz Insurance Reviews 

41,095
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 8,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly website and straightforward processes, making it easy to set up new accounts and manage policies online. Many also appreciate the competitive pricing, often finding policies significantly cheaper than alternatives while offering comprehensive cover. However, some customers also noted significant dissatisfaction with customer service, citing difficulties reaching advisors, unhelpful online chat facilities, and frequent disconnections. A few other people also felt that the online processes could be problematic, experiencing website crashes, issues adding drivers, or problems with renewal pricing being unexpectedly higher.

What people talk about most

User experience

People report positive experiences with user experience, finding the website easy to navigate and set up,... See more

Website

Clients share positive opinions on website, with many reviewers finding it easy to use and navigate for tasks... See more

Price

Customers had positive experiences with price, finding competitive and reasonable rates for comprehensive... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the quick,... See more

Customer service

Users describe negative interactions with customer service, often citing a total lack of customer care and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple, easy to access on the website. Cheaper slightly compared to others. However, the premium for compulsory excess is very high.

Rated 4 out of 5 stars

The price was competitive although long winded. Trying to find the box for documents by post was not straight forward

Rated 4 out of 5 stars

I know security is important but your time out is too short for non PC and mobile users who are slow with this technology. You know my age and this does not help. A phone help line would be good. Vi... See more

Rated 4 out of 5 stars

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Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

About Allianz Insurance

Written by the company

Car insurance

With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best Buy 2025.

Home insurance

Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by defaqto, their highest product rating.

Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.

We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.

As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.3

All reviews

(41,095)

7,955 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful

Awful! My correspondences aren't being read properly, digested accurately and responded to concisely.

20 July 2026
Allianz Insurance logo

Reply from Allianz Insurance

Hi Matt, thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team

Rated 1 out of 5 stars

Actually a joke of a company

Actually a joke of a company, left me and my children stranded as a fault on site left me unable to pay the insurance payment, wouldn’t reinstate my policy at all had to get new cover costing me twice as much, wouldn’t recommend at all as you can’t talk to anyone either

21 July 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hi Shan, thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online team

Rated 3 out of 5 stars

Easy to do but not clear at the end to…

Easy to do but not clear at the end to request paper ducuments in post.

21 July 2026
Allianz Insurance logo

Reply from Allianz Insurance

Hi,
 
Thanks for leaving us a review - I’m sorry to hear about your issue.
 
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
 
One of us will look into this for you and get back to you as soon as possible.
 
Thanks, Emily

Rated 1 out of 5 stars

The worst experience I had with a…

The worst experience I had with a company till today. Firstly, I was unable to speak to a human over the phone as my insurance was online only ( never made me aware upon buying it otherwise I would have bought the one with phone call support of course ), secondly they withheld my non claim bonus as their administration is so useless, they are unable to communicate writh their own different departments and the customer is the one who experiences the confusion and distress. I only had notifications only on my claim which they saw as claims and for a month they told me I didn’t have a non claim bonus when I did ( I also had emails from the claims department confirming it and still they were withholding it, making me unable to send my non claim bonus to my new insurance. Their service is extremely poor and I went with another company who actually has support available for customers. Avoid

21 July 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hi Sofia, thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team

Rated 3 out of 5 stars

Confused had to complete the process…

Confused had to complete the process more than once.

20 July 2026
Allianz Insurance logo

Reply from Allianz Insurance

Hi,
 
Thanks for leaving us a review - I’m sorry to hear about your issue.
 
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
 
One of us will look into this for you and get back to you as soon as possible.
 
Thanks, Emily

Rated 3 out of 5 stars

took 4 attempts to make payment

took 4 attempts to make payment. Made me concerned about legitimacy of your site.

20 July 2026
Allianz Insurance logo

Reply from Allianz Insurance

Hi,
 
Thanks for leaving us a review - I’m sorry to hear about your issue.
 
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
 
One of us will look into this for you and get back to you as soon as possible.
 
Thanks, Emily

Rated 1 out of 5 stars

Going to cancel my car insurance policy…

Going to cancel my car insurance policy with one payment left to make as I have got rid of my car only to be told I would have to pay £40 cancellation fee. So would be paying double. Looks like I will have to pay the last month with no car
Great. No wonder your profits are huge.
Then to be told by agent "we don't want to lose you as a customer"
Get lost you have. Auto renewal cancelled. Will look elsewhere.

20 July 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hi Paul, thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team

Rated 5 out of 5 stars

I was able to compare the various…

I was able to compare the various Allianz products easily. This review is at the point of purchase. The insurance is more than £ 1000 cheaper than my present car insurance and gives a better cover for hiring a car and key replacement.

20 July 2026

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