AllBatteries Reviews 

2,137
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate finding specific or rare batteries, noting that products often work well and meet expectations. People frequently report positive experiences with prompt delivery, with some orders arriving quickly and efficiently, and the ordering process is often described as easy and straightforward. However, a significant number of people were dissatisfied with the company's contact methods, reporting that phone calls go unanswered and emails receive no response. Some customers experienced very slow delivery times, with items often coming from France, contrary to initial expectations. There are also instances of receiving incorrect, defective, or outdated products, leading to issues like batteries not fitting or failing to charge.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting fast and... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences where... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction with the... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over the lack of response... See more

Reviews shaping this summary

Rated 3 out of 5 stars

overall good experience although as an amateur buying batteries I though I was buying a battery with a negative two prong attachment. I did not think the batteries came in many different configuratio... See more

Company replied

Rated 4 out of 5 stars

Good product at a competitive price. Only drawback was advice of delay due to stock only available from abroad but this was countered by an accelerated delivery which met my timescale.

Company replied

Rated 4 out of 5 stars

Competitive price and the battery is working perfectly. Yes delivery was initially indicated within 8 working days then after a few days updated to 10-15 working days because the battery was coming fr... See more

Company replied

Rated 4 out of 5 stars

Took a little while over the Christmas period but to be expected, batteries arrived , all good and working well.

Company replied


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(2,137)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a mobile phone battery very…

I ordered a mobile phone battery very fine price was told. it had to come from France and it would. take three weeks it came in six days fited and solved the problem and I'm very pleased
Leon Saunders

14 August 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you so much for taking the time to leave us this amazing review. Have a nice day!
Kind regards,
The AllBatteries Team

Rated 1 out of 5 stars

Dreadful company

Dreadful company. Packed a large car battery sized battery in just a thin cardboard box.
It arrived with the terminals damaged and a crack in the casing.
We only use this company if we can not source from anywhere else.
This is not the first time we have received damaged goods, out of date or unable to charge.
Particularly bad as we are ordering for repair of medical equipment.

2 August 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear cusqtomer,

We are sorry, this shouldn’t have happened at all. Would you give us a chance to make this right? We’d like to take care of your issues personally and make sure your problems are resolved. If you’re interested, please send an email to WEB ALLBATTERIES customerservice@allbatteries.co.uk.
Kind regards,
The AllBatteries Team

Rated 3 out of 5 stars

Slow Postage

Ordered a motorcycle battery which I could have bought with next day delivery from Tayna. It was very slightly cheaper from
All batteries so I thought I’d give them a go.
As it turns out they ship their batteries from France so almost 3 weeks later the battery finally arrived!

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Good customer service

I ordered two rechargeable battery packs for our walkie talkies as this company seems to be the only one that supplies them. Unfortunately, when they arrived, one of the packs would not charge up. I contacted customer services and they sent out another pack which arrived in the quoted time frame. All the batteries are working now.

31 July 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you very much for your kind words. We really appreciate your feedback and we look forward to seeing you again.
Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

Arrived quickly and works perfectly

I ordered a battery for an older Hitachi drill which I couldn't find anywhere else. Because I have bought batteries from them previously, I looked on their website and found a picture and description which matched, so placed the order, which arrived quickly and works perfectly!!

3 July 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you very much for your kind words
We're glad that you're satisfied with our services
Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

Lawn mower battery.

Supplied a battery for an old lawn mower, only place I could get one, well happy.

6 July 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you so much for taking the time to leave us this amazing review. Have a nice day!
Kind regards,
The AllBatteries Team


Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company! I bought replacement batteries for my stairlift. The price was very good and delivery was super quick!! I won’t go anywhere else for the supply of my batteries! Great customer service too

11 June 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you so much for taking the time to leave us this amazing review. Have a nice day!
Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

batteries for old drill

Was able to locate batteries to fit an old drill, ordered and dispatched very quickly

15 June 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you so much for your feedback, you made our day!
Kind regards,
The AllBatteries Team


Rated 5 out of 5 stars

Excellent Customer Service Team who are…

Excellent Customer Service Team who are always on hand to answer the smallest of queries, great selection of batteries, my company now uses AllBatteries as our main battery supplier due to the variety and costs.

22 June 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you very much for your kind words
We're glad that you're satisfied with our services
Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

AllBatteries provide great service

AllBatteries provide great service, they are really helpful and they sell good quality batteries.

27 May 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you very much for your kind words. We really appreciate your feedback and we look forward to seeing you again.
Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

Motorbike battery

Gel Motorbike battery arrived on time and as expected. Only time will tell how long it will last.

31 May 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you very much for your kind words
We're glad that you're satisfied with our services
Kind regards,
The AllBatteries Team

Rated 1 out of 5 stars

If I could give no stars I would when…

If I could give no stars I would when the battery did eventually turn up it didn’t fit cost me £11.85 postage to send back
I had to do all the chasing then get told it will be 7/10 days for refund
Best pay the right people for the batteries next time 🤬

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Needed a battery for elderly family…

Needed a battery for elderly family members stairlift, it was delivered very quickly , well packed and at a competitive price . Recommended company , would not hesitate to use again .

16 May 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
Thank you very much for your kind words. We really appreciate your feedback and we look forward to seeing you again.
Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

Cost of battery was excellent

Cost of battery was excellent. Very quick delivery . Only fault was no contact prior to delivery that failed and item lay at post office for a week, before I was able to establish a failed delivery, with no card left .

26 May 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,
We are glad that you are satisfied with our services
Kind regards,
The AllBatteries Team

Rated 1 out of 5 stars

Poor customer service

ordered a battery ,all seemed fine at outset .Received a e mail to review the service but still no battery .Have left numerous messages but no response .Did speak to someone who said she would call me back but has not .In view of other similar reviews would suggest avoid .

25 May 2023
Unprompted review
Rated 1 out of 5 stars

Placed order for a common to all…

Placed order for a common to all suppliers, motorcycle battery and was fooled by the cheaper price and 2 year guarantee. 3 weeks on and no sign of the battery? Tracking number doesn't exist. Now I understand that the batteries are supplied from France, not a problem I would imagine before Brexit but now !! Really poor would never use again.

23 May 2023
Unprompted review
Rated 1 out of 5 stars

No Battery Delivered

They had the cheek to ask me to write a review so a month on and still No Battery here it is.
Despite pointing out that I had not received my item they just mumbled something about supply chain.
I should have bought if Amazon for next day delivery. Never again.
Avoid!

23 May 2023
Unprompted review
Rated 1 out of 5 stars

tried phoning before ordering but…

tried phoning before ordering but constantly going to answerphone, it clearly stated when ordering that the battery i wanted was in the main warehouse and would be shipped the next day, little did i know that the local warehouse was in France.
contacted customer services and all they said was to refuse the delivery 12-15 days later and they would accept the battery, not really any help at all, wished id of spent the money and gone to Halfords.....

19 May 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent service.

26 April 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

Thank you for your review.
We appreciate the positive feedback, We glad we were able to supply the battery you required.

Kind regards,
The AllBatteries Team

Rated 5 out of 5 stars

Excellent customer service

I chose to buy an iPhone battery from a France-based company called NX Batteries rather than the cheaper Chinese-import options available on Amazon, with the hope that the quality would be superior.

Sadly, the battery expanded and died after a year (despite my taking particularly good care of it) so I emailed AllBatteries. They apologised and dispatched a replacement immediately.

Very pleased with the customer service. I hope the replacement lasts a while longer than the first.

28 April 2023
Unprompted review
AllBatteries logo

Reply from AllBatteries

Dear customer,

We are glad that you are satisfied with our services
Kind regards,
The AllBatteries Team


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