All About Audrey Reviews 

241
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, highlighting their high quality, unique designs, and excellent fit. Many people appreciate the fast delivery and the thoughtful packaging, often noting the items arrive in lovely fabric bags. The customer service team is frequently described as first-class, helpful, and responsive, resolving issues promptly. However, some customers experienced issues with orders, including missing items or significant delays in receiving their purchases. A few people also reported dissatisfaction with customer care, citing a lack of communication and support. There were also occasional concerns about product quality, with some reviewers finding items poorly made, not matching descriptions, or made from different materials than advertised.

What people talk about most

Product

People report positive experiences with product, often praising the high quality, unique designs, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high quality of clothes and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super quick and fast... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with their purchases,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the team as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly, the customer service team at All about Audrey are first class. As I was buying online I wanted some information about sizing etc. I had a great indepth response from the team, who were so h... See more

Rated 5 out of 5 stars

Great selection of clothes - I wanted something for a 70s themed birthday party and I was spoilt for choice. Service from All About Audrey was first class, although Evri kept me waiting for a few days... See more

Rated 5 out of 5 stars

There wrap around top that I bought fitted really well, it was beautifully made, quite unusual. It arrived in a light weight tote bag, made of similar material. I am very pleased with my purchase, hig... See more

Rated 5 out of 5 stars

Have ordered twice now and am very pleased with the skirt and top I received. They are good quality and I love the originality of the designs. Updates are good after purchase although I wish Evri wo... See more


Company details

  1. Vintage Clothing Store

Written by the company

All About Audrey is a vintage and bohemian fashion brand, based in Brighton's North Laine. We have some of the most beautiful bohemian and vintage clothing Brighton has to offer - mostly from the 60s and 70s - and we absolutely love Indian prints. A lot of our boho dresses, tops, and skirts are made using vintage fabrics. Most of our handmade pieces are totally unique! Audrey lived a nomadic lifestyle in her early years, travelling around the world working in clubs and bars, and selling handmade jewellery on tourist beaches. She has always loved to collect beautiful pieces of bohemian clothing and accessories - particularly the original Phool and Adini dresses. Her designs are inspired by 1970s fashion houses such as Thea Porter and Biba. Her obsession with wildflowers and free flowing dresses with big bishop sleeves is shown in her designs - particularly the peasant, prairie and smock dresses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

241 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(241)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

service even better than the clothes!

I've never worn anything so flattering. The clothes are beautiful, but even better is the customer service. I especially want to mention Dom from the customer service team, who went above and beyond to help me when I accidently ordered the wrong size, then again when Evri lost my order. He arranged for it to be repackaged and sent out the same day with Royal Mail, all I had to do was fill out a short form. The clothes are the perfect addition to my wardrobe as the weather gets warmer, I'll definately be shopping here again!

26 February 2026
Rated 5 out of 5 stars

Unusual and stylish

Great selection of clothes - I wanted something for a 70s themed birthday party and I was spoilt for choice. Service from All About Audrey was first class, although Evri kept me waiting for a few days. I chose the Venus mini wrap dress in blue, which with flared jeans will be perfect for the party, but I shall also wear it as a summer evening top.

23 February 2026
Rated 5 out of 5 stars

My favourite clothing retailer

Clothing from Audrey is always top quality and absolutely gorgeous. I've ordered a few things for myself, and there's so much more I want but im trying to be conscious of my wants vs needs! You definitely wont regret buying from AllAboutAudrey, the dresses fit wonderfully (I am plus size), as do the wrap tops.

I have a suede bag from Audrey too which is beautifully lined and of great quality. Its a little on the small side, but it will perfectly hold your keys, phone, purse and a lip balm.

I really value that everything is shipped within a sari bag, however I think a full shift to a no plastic shipping bag would be great (shipped in a plastic bag with sari bag inside).

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great shop

Cute designs and I love fabric. Really hard ti find cotton nowadays.

2 February 2026
All About Audrey logo

Reply from All About Audrey

Hi Tetiana,

Thank you so much for your review, we're so happy that you love your order 🥰

Lots of love, AAA xx

Rated 1 out of 5 stars

Received order and an item was missing

Received order and an item was missing. I had to contact them to advise of missing item and they responded that it was the last one and was faulty. However no one advised me I was not getting it and once I reached out it took 3 days for them to respond. They then told me I could choose another item at same cost however because it was on sale there was next to nothing in stock to choose from. Only offered me back half price of the sale item as a refund with no sort of effort to compensate for the poor service. I wont ever shop off this site again and be warned if they make an error it will probably not be fixed to your satisfaction.

13 February 2026
Unprompted review
All About Audrey logo

Reply from All About Audrey

Hi Katisha,

We hope you're well and are very sorry for the experience you've had! However, having looked through all our emails and order history, we can find no correspondence from you prior to this review and neither member of our customer service team have any knowledge of this interaction. We also cannot find an order placed with us under your name.

On the rare occasion that we have an issue with stock levels, we always contact the customer prior to the order shipping to offer either an alternative item, or a refund. We would never send out incomplete orders without prior communication and a resolution being in place regarding a missing item.

If you could please email us at hello@allaboutaudrey.co.uk with your order number as we would like to try to get to the bottom of this. We are a very sorry that you've had a poor experience, but would like to find a resolution.

Lot's of love, AAA xx

Rated 5 out of 5 stars

Vintage kimono

Lovely kimono, love the colours. Nice fabric.

30 January 2026
All About Audrey logo

Reply from All About Audrey

We're so happy that you love your kimono! Thank you for taking the time to leave us a review 🥰

Lots of love, AAA xx

Rated 1 out of 5 stars

It's been two weeks and I still haven't…

It's been two weeks and I still haven't received my order unfortunately

4 February 2026
All About Audrey logo

Reply from All About Audrey

Hi Amanda,

We're so sorry that you still haven't received your order!

We've checked your tracking and can see that there hasn't been an update since this Monday (09/02/26), when it was at the local depot being prepared for delivery. We will contact the courier company to request further information and send you an email with an update once we have one.

We're very sorry for the courier's delay in delivering. Once they have collected the parcel, they should deliver in 2 to 3 working days and we apologise for them missing this deadline.

Lots of love, AAA xx

Rated 5 out of 5 stars

Really impressed with my order

Really impressed with my order! It arrived in a reusable tote bag that looked like it'd been upcycled, and included a thank-you card. The Stevie maxi dress looks fantastic. This is my first order, and it won't be my last!

10 February 2026
All About Audrey logo

Reply from All About Audrey

Hi Yvonne,

Aww thank you so much for such a lovely review! We're so happy that you love your dress and enjoyed the recycled sari tote bag ❤️ We look forward to seeing you again

Lots of love, AAA xx

Rated 5 out of 5 stars

Beautiful Item that came in it's own…

Beautiful Item that came in it's own sari fabric bag - which was a lovely extra ! thanks

10 February 2026
All About Audrey logo

Reply from All About Audrey

Hi Dawn,

We're so happy that you love your order! Thank you for taking the time to leave such a lovely review 🥰

Lots of love, AAA xx

Rated 5 out of 5 stars

Perfect dress

Wonderfully well made and pretty dress was delivered quickly and without any issues.

30 January 2026
All About Audrey logo

Reply from All About Audrey

We're so happy that you love your order! Thank you for taking the time to leave us a review ❤️

Lots of love, AAA xx

Rated 5 out of 5 stars

Lovely little shop

Lovely little shop, got some gorgeous earrings

6 February 2026
Unprompted review
All About Audrey logo

Reply from All About Audrey

Thank you so much for your review! ❤️🌸

Lots of love, AAA xx

Rated 1 out of 5 stars

One month and no sign of items

I am based in US and ordered and shipped around January 2nd. Shipper received the item Jan 8th, and there has been no updates since (it's February 3rd). I emailed Jan 21 about the lack of updates and got a response the next day. They basically said to wait. I emailed them again twice, Jan 27 and Feb 1st with no response yet. I bought three items so that was a large chunk of money that I am anxious I got scammed. They said it should take 14 days for shipping and it has been almost a month. Do not recommend online shopping with them. I just want a refund at this point.

8 January 2026
Unprompted review
All About Audrey logo

Reply from All About Audrey

Hi Allison, we're very sorry that you have experienced such a long delay on the delivery of your order!

We have been advised that shipping to the US is experiencing some delays and we are doing our best to mitigate this. We have contacted the courier regarding this parcel and emailed you with an update. We are doing our everything we can to resolve this and are sincerely sorry that your items haven't reached you yet.

We are sorry that you didn't receive a response to you previous emails. We have searched all mailboxes, but have been unable to find them, so we do apologise for whatever issued has caused them to go awry. We always try our best to reply to emails the same, or next working day and would never wish to cause any stress or anxiety to our lovely customers.

Lots of love AAA xx

Rated 5 out of 5 stars

Just love this shop

Just love this shop. Such beautiful clothes. Excellent communication and prompt delivery.

27 January 2026
All About Audrey logo

Reply from All About Audrey

Hi Andrea,

Thank you so much for your lovely review! You're a joy to talk to and hope to see you again soon 🥰

Lots of love, AAA xx

Rated 5 out of 5 stars

Products are stunning

Products are stunning! And the customer service was fantastic. <3

27 January 2026
All About Audrey logo

Reply from All About Audrey

Hi Amy,

We're so happy that you love your items! Thank you so much for taking the time to leave a review ❤️

Lots of love, AAA xx

Rated 5 out of 5 stars

Quick delivery and excellent quality

Quick delivery and excellent quality

2 January 2026
All About Audrey logo

Reply from All About Audrey

Hi Melanie,

So happy to hear that you're loving your coat! We hope it keeps you nice and warm while we wait fro Spring to finally come 🌸

Lots of love, AAA xx

Rated 5 out of 5 stars

Good service

I received my dress quickly and was very pleased with the price and quality. Communication with the company was good, I would definitely recommend All about Audrey to my friends.

2 January 2026
All About Audrey logo

Reply from All About Audrey

Hi Christine,

Thank you so much for your review and your support ❤️

Lots of love, AAA xx

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service ! Above and beyond :)

8 January 2026
All About Audrey logo

Reply from All About Audrey

Hi Helen,

Thank you so much for your review! You were a delight to talk to ❤️

Lots of love, AAA xx

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