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Alivemoment Reviews 

5,761
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's ability to bring old photos to life, restore them, and add color, often finding the results magical and heartwarming. The user experience is highlighted as incredibly easy and intuitive, with a clean interface and fast rendering. People appreciate the excellent quality of restored and animated images, noting high accuracy and detail. However, some people were dissatisfied with payment and subscription practices, reporting issues with charges and continuous billing despite cancellation attempts. A few users also noted inconsistencies in product quality, where converted images or facial features sometimes appeared unrealistic or did not match the original subjects.

What people talk about most

Product

Users describe positive interactions with the product, often praising its ability to bring old photos to life... See more

User experience

Customers consistently note positive experiences with user experience, praising the app's ease of use and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the photo enhancements and the ability to... See more

Payment

Consumers express significant dissatisfaction with payment experiences, frequently reporting unauthorized and... See more

Subscription

Clients share negative opinions on subscription, with many reporting unexpected charges and difficulty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long ago and far far away moment of lost time brought back to life! Must admit.. I'm impressed. I can see myself resurrecting times, places, events, and people, that are mostly faint memories any... See more

Company replied

Rated 4 out of 5 stars

Still learning how to use the app and getting a kick out of reliving special moments from the past by creating a live memory from a photo! Bob in San Antonio

Company replied

Rated 4 out of 5 stars

I very much enjoyed using this app. Only gave it four stars because every so often the image that was converted into a video it was unrealistic.

Company replied

Rated 4 out of 5 stars

I’ve used the App to post several pictures to Facebook for family members…. They Absolutely Love the Cartoon Family pic’s👍🏽

Company replied


Company details

  1. Photography Service
  2. Art Handcraft

Written by the company

Turning your cherished photos into living stories! 🌞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(5,761)

5,711 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is truly amazing

This is truly amazing. Obviously, it's only as vivid as your picture but this will make a fantastic Father's Day gift! Thank you!

12 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Christopher,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

Rated 5 out of 5 stars

Very nice but pricey

The quality of the restored and coloured photos is very high. I'm pleased with the results. It's a bit costly though after the initial cut price teaser. And they take away your credits if you haven't used them within a certain time.

11 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Karen,

Thank you for taking the time to share your feedback.

Best wishes,
Amelie

Rated 1 out of 5 stars

Unauthorized charge with nothing for it!

In April I visited their site through an online ad and entered my visa debit # but changed my mind because it looked like their trial was not really a trial, I did not click to submit my information. But never the less they charged me 35.49 for absolutely nothing. No product, no subscription, not even a confirmation email from them. I tried to message them twice in their internal messaging in their website as well as Instagram - no reply and it's been 2 months. Now I have to go through the bank to request a charge back. Don't trust this company. *As for Alive Moment's response - I don't even have an account with you so how can I give you an account number to investigate this??

16 April 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Tracey,

We’re very sorry to hear about your experience and understand your frustration. This is not the experience we want for our users.

We regret the issues you described regarding the charge, lack of communication, and difficulty obtaining assistance. We would like to review your case and investigate what happened.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 4 out of 5 stars

The service stands as a flawless…

The service stands as a flawless process which extends from initial consultation through final delivery. The team comprises professionals which possess expertise and which demonstrate dedication to superior outcomes. This performance warrants endorsement and engagement.

11 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello,

Thank you for taking the time to share your feedback.

Best wishes,
Amelie

Rated 1 out of 5 stars

Theives they have continued to take…

Theives they have continued to take money out and I did not click subscribe. Quality is horrible

Don’t let their reply fool you they have replied here but not to my emails. I will remove this review if refund received if it isn’t then there is still $300 stolen .

2 April 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Sarah,

We’re very sorry to hear about your experience and understand your frustration. This is not the experience we want for our users.

We regret that you were dissatisfied with both the service quality and the billing experience. Please contact us via https://alivemoment.com/contact with your account and payment details so we can review your case and assist you further.

Kind regards,
Amelie

Rated 5 out of 5 stars

I love this

I love this. It's so realistic moving photo.

10 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Cyril,

Thank you for taking the time to share your feedback.

Best wishes,
Amelie

Rated 1 out of 5 stars

Impossible to cancel on website

Impossible to cancel on website. Gives you a chance to send a message with my email. It does not recognize my email so have now tried to send an email to cancel. We shall see. Fortunately my cc declined the transaction. I had at least 2 more days to cancel and never even used it. Not happy

10 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Sally,

We’re very sorry to hear about your experience and understand your frustration. This is not the experience we want for our users.

We regret the difficulties you encountered with the cancellation process and account recognition. Please contact us via https://alivemoment.com/contact with your account details so we can review your case and assist you further.

Kind regards,
Amelie

Rated 5 out of 5 stars

I was blown away by how easy it is to…

I was blown away by how easy it is to bring old photos to life. I uploaded a few family portraits and within minutes they were animated with natural, realistic movements — subtle eye blinks, gentle head turns, soft expressions. It felt like magic.
The interface is super simple — no technical skills needed at all. Just upload, pick a style, and download. The animations feel genuine rather than gimmicky, which made the experience genuinely emotional for me.
Highly recommend to anyone who wants to relive precious memories in a completely new way. A truly special tool!

10 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Herman,

Thank you for taking the time to share your feedback.

Best wishes,
Amelie

Rated 1 out of 5 stars

Beware of this company

Beware of this company. They tell you that you have a free 14 day trial and give you 30 credits. THIS IS NOT FREE. I have since noticed they have taken £19 out of my bank account! They then also tried to take £360!!!! Thank god my bank blocked the transaction. I have now cancelled the subscription that I didn’t know they had set up and my account. I now hope they are unable to take any more monies off me. I am worried about this when the 14 days finishes on the “free” trial. Apparently if you agree to them using your photos you agree to them setting up the subscription!! This is not clear or written anywhere on the website for people to read and then make an informed choice. A very cheeky way to trick people and take their money. I would like my £19 back for the so called trial but going by the other reviews I think the chances are impossible. So I will cut my loses and run!

7 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Fliss,

We’re very sorry to hear about your experience and understand your concerns. This is not the experience we want for our users.

We regret the confusion regarding the trial, subscription, and billing process. We take feedback like yours seriously and would like the opportunity to review your case and address your concerns.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can investigate and assist you further.

Kind regards,
Amelie

Rated 4 out of 5 stars

Somewhat complicated signing up

Somewhat complicated signing up. Way too many additional cost offers I had to click through. Takes some time for the picture to animate. Set up to get a picture is not real user friendly. In the end my first animated picture was great. Amazing what AI can do.

10 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Yochanan,

Thank you for taking the time to share your feedback.

Best wishes,
Amelie

Rated 5 out of 5 stars

My first moving picture

My first moving picture, so touching, kissing my toddler who is now 32. Love it!

10 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Tania,

Thanks a lot for your kind words.

Best wishes,
Amelie

Rated 5 out of 5 stars

Excellent site

Excellent site. Would recommend to anyone

9 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Lukey,

Thanks a lot for your kind words.

Best wishes,
Amelie

Rated 1 out of 5 stars

Tried to charge my account $509

Tried to charge my account $509. Charged me 2x for the membership. No chat, no phone, cancel tab doesn't work. My best advise/ Start you're own alivemovement, because they are terrible.

Your response is inadequate. You know your website doesn't work right.

8 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Dana,

We’re very sorry to hear about your experience and understand your frustration. This is not the experience we want for our users.

We regret the issues you encountered with billing, account management, and support accessibility. We would like to investigate the charges you mentioned and review your account.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 2 out of 5 stars

The attention Elsa’s great but now…

The attention Elsa’s great but now expecting a refund and nothing has happened.

2 June 2026
Alivemoment logo

Reply from Alivemoment

Hello Evelyn,

Thank you for your feedback. We’re glad to hear that you were satisfied with the support you received, but we’re sorry to learn that your refund has not yet been processed.

We understand your concern and would like to help. Please contact us via https://alivemoment.com/contact with your account details so we can review the status of your refund request.

Kind regards,
Amelie

Rated 4 out of 5 stars

Very well done

Very well done - amazing likeness

8 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Mace,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 1 out of 5 stars

The first 5 photos were great

The first 5 photos were great. Then they started taking my money but not giving me credits/coins to make more. I sent off several emails asking what was going on, they never replied, its been over a week now....

8 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Wallis,

Thank you for your feedback. We’re glad to hear that you were happy with the first photos you created, but we’re very sorry to hear about the issues you experienced with credits and support communication.

This is not the experience we want for our users. Please contact us via https://alivemoment.com/contact with your account details so we can investigate the missing credits and review your case.

Kind regards,
Amelie 💚

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