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Alivemoment Reviews 

5,760
•
TrustScore 4.5 out of 5

4.3

Photography Service
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Review summary

Created with AI, based on recent reviews

Evaluating 5,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's ability to bring old photos to life, restore them, and add color, often finding the results magical and heartwarming. The user experience is highlighted as incredibly easy and intuitive, with a clean interface and fast rendering. People appreciate the excellent quality of restored and animated images, noting high accuracy and detail. However, some people were dissatisfied with payment and subscription practices, reporting issues with charges and continuous billing despite cancellation attempts. A few users also noted inconsistencies in product quality, where converted images or facial features sometimes appeared unrealistic or did not match the original subjects.

What people talk about most

Product

Users describe positive interactions with the product, often praising its ability to bring old photos to life... See more

User experience

Customers consistently note positive experiences with user experience, praising the app's ease of use and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the photo enhancements and the ability to... See more

Payment

Consumers express significant dissatisfaction with payment experiences, frequently reporting unauthorized and... See more

Subscription

Clients share negative opinions on subscription, with many reporting unexpected charges and difficulty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long ago and far far away moment of lost time brought back to life! Must admit.. I'm impressed. I can see myself resurrecting times, places, events, and people, that are mostly faint memories any... See more

Company replied

Rated 4 out of 5 stars

Still learning how to use the app and getting a kick out of reliving special moments from the past by creating a live memory from a photo! Bob in San Antonio

Company replied

Rated 4 out of 5 stars

I very much enjoyed using this app. Only gave it four stars because every so often the image that was converted into a video it was unrealistic.

Company replied

Rated 4 out of 5 stars

I’ve used the App to post several pictures to Facebook for family members…. They Absolutely Love the Cartoon Family pic’s👍🏽

Company replied

Company details

  1. Photography Service
  2. Art Handcraft

Written by the company

Turning your cherished photos into living stories! 🌞

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(5,760)

5,708 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Magic

Magic! Bittersweet, heartfelt magic! I remember them just like yesterday. And they are with me again, in a most enchanting way.

16 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Jennifer,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

Rated 5 out of 5 stars

Sadly

Sadly, I had to cancel. Hopefully with a refund - as I never figured out how to send them a pic. I will have a friend tutor me, and with my small refund, and cancellation. Then I can start all over again with a better understanding. Looks fun! Thank you

11 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Kethy,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

Rated 5 out of 5 stars

Love it

Love it, So easy to use!

16 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Mellanie,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

Rated 4 out of 5 stars

It's a very cool service and the…

It's a very cool service and the results are very realistic.

15 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

Rated 4 out of 5 stars

Sister from 70 years ago

Here is a birthday with my mother and Aunt from almost 70 years ago brought to life. My mother died recently, so I am going to make this a present to her sister, on her birthday, to remember their childhood.

15 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Tomo,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

Rated 5 out of 5 stars

It is fun to use the app

It is fun to use the app. Seeing my photos turn more interesting eye catching experience really makes me feel good

14 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Ann,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

Rated 5 out of 5 stars

This is so so much fun

This is so so much fun! Amazing Amazing AMAZING! I can actually see my Mom and Aunts "in the day"! LOVE THIS!

14 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Judi,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

Rated 5 out of 5 stars

I cannot tell the emotional attachment…

I cannot tell the emotional attachment i got with this app it is a nice and very lovely app which helps you to re enjoy the moments you have spent with your loved ones

14 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Dua,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

Rated 5 out of 5 stars

Seeing my young Mother and me and my…

Seeing my young Mother and me and my siblings coming to life and smiling, dancing and laughing was magical!! What an amazing experience!!

13 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Sherri,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

Rated 1 out of 5 stars

I tried the trial got one picture then…

I tried the trial got one picture then had trouble getting in after initial use. Fought with it for a couple of months and contacted the company when I was charged 106.24 for nothing. They said too bad. I argued with them. They gave a 53.12 refund, got me back into my account and said I had 39 credits I could use for 3 days when my account closes. I got in 2 days later to use up my credits and had only 1 left. I contacted them again and they ignored me. Terrible company, no ethics, don't lose your money trying them.

8 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Sherry,

We’re very sorry to hear about your experience and understand your frustration. This is not the experience we want for our users.

We regret the issues you encountered with account access, credits, refunds, and communication. We would like the opportunity to review your case and investigate what happened.

Please contact us via https://alivemoment.com/contact with your account and payment details so we can assist you further.

Kind regards,
Amelie

Rated 5 out of 5 stars

I found this app very useful

I found this app very useful, this site can make out photo live with the animations in it. I literally loved this site.

13 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Lovely,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

Rated 5 out of 5 stars

From old to new...in living color!

This site allows me to restore old pictures in color for my class's 50-year class reunion. Needless to say, the pictures are getting rave reviews!

12 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Gary,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

Rated 5 out of 5 stars

This is truly amazing

This is truly amazing. Obviously, it's only as vivid as your picture but this will make a fantastic Father's Day gift! Thank you!

12 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hi Christopher,

Thanks so much for your thoughtful review. We’re grateful for your support.

Kind regards,
Amelie

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