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Alivemoment Reviews 

5,759
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 5,347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's ability to bring old photos to life, creating heartwarming memories through high-quality restoration and accurate motion. The user experience is consistently highlighted as excellent, with people finding the website snappy, easy to navigate, and the dashboard intuitive. However, some customers also noted significant issues with payment and subscription management. People reported being charged multiple times or for services not received, and experienced difficulties cancelling subscriptions or stopping unexpected charges. Reviewers also found the system for coins and credits unclear, with credits sometimes expiring or not being added.

What people talk about most

Product

Reviewers mention positive feedback about the product, particularly its ability to bring old photos to life... See more

User experience

People report positive experiences with user experience, finding the app fun, easy to use, and intuitive for... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the realistic and natural results,... See more

Payment

Customers had negative experiences with payment, frequently reporting billing discrepancies and unexpected... See more

Subscription

Consumers find subscriptions to be a source of significant dissatisfaction, often reporting unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long ago and far far away moment of lost time brought back to life! Must admit.. I'm impressed. I can see myself resurrecting times, places, events, and people, that are mostly faint memories any... See more

Company replied

Rated 4 out of 5 stars

Still learning how to use the app and getting a kick out of reliving special moments from the past by creating a live memory from a photo! Bob in San Antonio

Company replied

Rated 4 out of 5 stars

I’ve used the App to post several pictures to Facebook for family members…. They Absolutely Love the Cartoon Family pic’s👍🏽

Company replied

Rated 4 out of 5 stars

I very much enjoyed using this app. Only gave it four stars because every so often the image that was converted into a video it was unrealistic.

Company replied


Company details

  1. Photography Service
  2. Art Handcraft

Written by the company

Turning your cherished photos into living stories! 🌞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(5,759)

5,708 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best app I’ve tried thus far…

Best app I’ve tried thus far when it comes to bringing old photos back to life. Very impressed.

21 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Payton,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

I was wondering what this is all about

I was wondering what this is all about, but when I went through the pictures and videos, it makes me feel alive again, life is beautiful. Truly there are moments in life. I love this.

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Grace,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

Good

Good, easy to use ,one of the best ai photos and videos generation

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Celzuk,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 4 out of 5 stars

An amazing app

An amazing app. The picture restore worked perfectly. The movement video is a little off but still very cool

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Lydia,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

When they get it right...

When they get it right, it's amazing! I would say 8/10 times they just nail it. wow!

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Steve,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 3 out of 5 stars

Some photos turn out well some do not

Some photos turn out well some do not. Choose your photo carefully!

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Peggy,

Thank you for your feedback. We’re glad to hear that some of your photos turned out well, and we appreciate your honest comments about the results.

Photo quality, lighting, and image clarity can all affect the final outcome, and we continue working to improve consistency across different types of images. Thank you for sharing your experience with us.

Kind regards,
Amelie

Rated 4 out of 5 stars

I wish this one had a bit more movement…

I wish this one had a bit more movement for the 10 seconds I chose. It's maybe my 6th photo so far. Enjoying the site!

20 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Ash,

Thanks for sharing your experience with us.

Best wishes,
Amelie

Rated 5 out of 5 stars

great tool

great tool, i liked it!

18 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Johanne,

Thank you for your kind feedback – much appreciated!

Best wishes,
Amelie

Rated 5 out of 5 stars

Our 1920s retro photo came out great

Our 1920s retro photo came out great! We’re going to make one for every decade now! So much fun using Alive Moment!

18 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Michael,

Thank you for your kind feedback – much appreciated!

Best wishes,
Amelie

Rated 5 out of 5 stars

We had a once in a longshot picture…

We had a once in a longshot picture with the grand kids and one of the faces had the eyes closed and not smiling. One kid out of place. After using Alivemoment - the picture was saved. All kids with beautiful smiles for our special day. Thank you.

17 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Brett,

Thank you for your kind feedback – much appreciated!

Best wishes,
Amelie

Rated 5 out of 5 stars

Amazing!

Amazing!! Love it!

17 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Tarra,

Thank you for your kind feedback – much appreciated!

Best wishes,
Amelie

Rated 1 out of 5 stars

What DIDN'T go wrong

What DIDN'T go wrong? These criminals should be in jail. I bought a subscription, created a moving picture, CANNOT SHARE IT the share button doesn't work, and I had to work for 20 minutes to cancel my subscription.
You cannot contact them except by email. there is no chat for assistance. These guys straight up suck DO NOT USE THEM.

17 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hello Charmie,

We’re very sorry to hear about your experience and understand your frustration. This is not the experience we want for our users.

We regret the issues you encountered with sharing, cancellation, and support accessibility. We would like to review your case and better understand what happened.

Please contact us via https://alivemoment.com/contact with your account details so we can assist you further.

Kind regards,
Amelie

Rated 5 out of 5 stars

Love

This brought joyful tears to my eyes. I literally feel him near.

17 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Ray,

Thank you for your kind feedback – much appreciated!

Best wishes,
Amelie

Rated 5 out of 5 stars

A lot better than I expected

A lot better than I expected. I'll be using it a lot.

17 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Jinny,

Thank you for your kind feedback – much appreciated!

Best wishes,
Amelie

Rated 4 out of 5 stars

Excellent first attempt at making an…

Excellent first attempt at making an old photo come back to life

17 June 2026
Unprompted review
Alivemoment logo

Reply from Alivemoment

Hey Joseph,

Thank you for your honest feedback—it really helps us improve. 😊

Kind regards,
Amelie

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