I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used them many times, quality is good. If a little on the pricey side you definitely get what you pay for. Album interface is easy to use and upload speeds are actually improved on previous years... See more
Company replied
I've made many albums with Albumworks and enjoy the process. The service is prompt and the product quality good. I enjoy sharing the albums on line with friends and family. The cost can be daunting fo... See more
Company replied
I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has exce... See more
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Company details
- #3 of 6 best companies in Art Supply Store
About albumworks
Written by the company
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contact info
Level 2, 696 Bourke St, 3000, Melbourne, Australia
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Photo book
Once again I have an amazing photo book from Albumworks. Great quality. Fast delivery. Great service. Very impressed again. Thank you
17 July 2026
Reply from albumworks
Thanks for your continued support! It's great to know you're consistently happy with the quality of your Photo Books, our service and fast delivery. We really appreciate your feedback.
Regards
Naomi
albumworks
Reply from albumworks
Hi Helen,
Thank you for the 5-star review! We’re delighted that you enjoyed our ease of use, fast delivery, and customer support. We hope to see you again soon!
Kim
albumworks
A very positive experience
I recently created two albums featuring my recent travels. The software was easy to use and the end result was great, as was the turnaround time.
15 July 2026
Reply from albumworks
Hi John,
Thank you for the great 5-star review! We’re delighted that you found the software easy to use and that your travel albums arrived quickly and looking great. Thank you for choosing Albumworks, and we hope to see you back for your next project soon!
Best,
The Albumworks Team
I have been using album world for about 10 years
I have been using album worksp for about 10 years with 2-3 albums per year. The product is fantastic; delivery on time; service excellent; and easy to operate
15 July 2026
Reply from albumworks
Hi there,
Wow, 10 years and dozens of photo books—thank you so much for your incredible loyalty and support! We are so glad to hear that you continue to find our program easy to use and that our products, service, and delivery keep meeting your expectations.
We truly appreciate you being a part of the Albumworks family, and we look forward to helping you create many more albums in the years to come!
Warm regards,
The Albumworks Team
Looking for incredible
The albumworks program to create photo books is great to design and organise long lasting memories, a long lasting product. Good feedback from staff on concerns for quality on canvas prints. Very happy with the online order process. Great turnaround of ordered products and delivery times.
1 July 2026
Reply from albumworks
Hi Rodney,
Thank you for choosing Albumworks! We’re so glad our team could assist with your canvas print quality concerns and that you were happy with the easy online ordering and quick turnaround. Thank you for your recommendation and support!
Cheers,
The Albumworks Team
A good job as always very good quality…
A good job as always very good quality but far too expensive at $150 a book. I am now getting my book printed through a publisher at a cost of $35 per copy. This will enable me to distribute and sell in a much more practical way.
1 July 2026
Reply from albumworks
Hi Stephen,
Thank you for taking the time to share your feedback. We’re glad to hear that you continue to be happy with the quality of our printing!
We understand that pricing is a key factor, especially when printing in volume for distribution or resale. While photo book platforms like ours are tailored for custom, one-off keepsakes, traditional publishing can certainly be a great solution for bulk printing.
We really appreciate your business over the years, and we’d love to help you with any future individual projects or personal albums down the road!
Kim
albumworks
Reply from albumworks
Hi Elizabeth,
Thank you for your review. I'm so pleased your Photo Book arrived quickly, and our quality was excellent.
We look forward to your next order with us!
Kim
albumworks
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Once I worked out how to use the…
Once I worked out how to use the program I was able to compile my book quickly. Albumworks kept me up to date with their progress, sending me a preview and then delivering on time. So quick! I would definitely use Albumworks again.
14 July 2026
Reply from albumworks
Hi June,
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that creating your photo book was a breeze once you got the hang of the software. Keeping you updated with previews and delivering your order on time are top priorities for us, so it’s wonderful to know that made your experience so smooth.
We truly appreciate your support and look forward to helping you create your next book!
Warm regards,
The Albumworks Team
I have been using albumworks for about 15 yearst…
I have been using albumworks for about 15 years and love my photobooks. The quality is great. There is a lot of flexibility with how you want to create your book, give it your own style. Setting up the book is easy.
I couldn't praise more on the customer service. Fast replies, real people to talk to, very helpful advice. Once only I had a complaint about the print quality and received a reprint without big trouble.
Once a book is finished and uploaded you have it in your hands in only a few days. Just received my last one and love it
14 July 2026
Reply from albumworks
Thank you for your continued support over the past 15 years Marlies. It's great to hear you're enjoying the flexibility of our photo book editor and that your Photo Books continue to meet your expectations for quality. We're also pleased our customer service team could help when you needed us. Thanks again for sharing your experience,
Regards
Naomi at albumworks
Nice job!
Very helpful when I rang their customer service line with some queries regarding colour printout. Generally I am very pleased with my album. The colour is vibrant & the paper is of high quality. Will use ALBUMWORKS again.
13 July 2026
Reply from albumworks
Hi Julie,
Thank you for your wonderful review. I'm so pleased that we were able to help you over the phone and that your Photo Book has been produced with vibrant colours on our high-quality paper!
We all look forward to assisting you with your next Photo Book.
Kim
albumworks
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Reply from albumworks
Hi Helen,
Thank you for your review. I'm really pleased you have had a seamless experience and are happy with your product.
We look forward to helping you in the future.
Kim
albumworks
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Reply from albumworks
Hi Sue, thank you for your review and your kind words on our "great product, great support and very efficient service" Its much appreciated.
Kim
albumworks
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Perfect for preserving your memories
I have made several Albumworks photobooks from my travels. The company offers a range of page sizes and thicknesses, I always get the maximum 200 pages because I take way too many photos! You can select from a huge range of page colours and backgrounds. There are all sorts of masks, page layouts and artwork such as banners to choose from. You add text boxes and there is a large range of fonts and font sizes to personalize your memories. The final product is simply stunning - beautifully bound and printed on quality paper. You are notified through the printing process and delivery, the latter is very quick. I am so thrilled to receive my latest creation. When I can no longer travel I will be able to lose myself in my albumworks photobooks and relive those precious times. I also plan to do one on the first 10 years in our home to document the many renovations and improvements. Thank you for providing such a wonderful way to record my memories.
10 July 2026
Reply from albumworks
Thank you for taking the time to share your experience with us Michele. It sounds like you've created an incredible collection of travel albums! We're so pleased our photo book editor gives you the flexibility to bring your ideas to life, and that you're happy with the print quality, binding and delivery. Your idea about making a book about your home sounds like a wonderful project. Thanks again for letting albumworks be part of preserving your memories.
Kind regards
Naomi
Amazing Service and Quality
The incredible quick turn around from pressing order till when the album arrived. Love the quality and colours of the albums. Price always makes me happy too!
10 July 2026
Reply from albumworks
Hi Linda,
Thank you for your excellent review. Im so happy your photo book arrived quickly, with exceptional quality and colours.
Im also glad you are taking advantage of our promotions and the discounts they give!
We look forward to helping you with many more Photo Books.
Kim
albumworks
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Fantastic as always
Fantastic as always, just perfect, easy to use, fast processing, fast shipping, arriving as always perfect
25 June 2026
Reply from albumworks
Hi Karen,
Thank you for sharing your review. Im really pleased you have found our editor easy to use and that, all in all, your photo book was created and shipped to you fast and that it's arrived perfect.
We look forward to helping you create many more memories!
Kim
albumworks
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I have been doing photo books since…
I have been doing photo books since 2007 and the books are always high quality. My latest book has exceptional colour and clarity. Albumworks has provided us with the best way to preserve memories whether it’s travel, weddings, family history or grandchildren’s childhoods. Highly recommend Albumworks.
9 July 2026
Reply from albumworks
Thanks for being with us since 2007 – that's amazing! We're really pleased to hear your latest Photo Book impressed you with its colour and clarity. It's great to know we've been able to help you preserve so many important memories over the years. Thanks so much for your recommendation.
Regards
Naomi at albumworks
The user interface is easy to use and…
The user interface is easy to use and navigate with many options available.
The printed album quality is excellent and the turnaround time is very quick.
8 July 2026
Reply from albumworks
Thanks for taking the time to share your feedback. We're pleased to hear you found our design editor easy to use and great that you were impressed with the print quality and quick turnaround time.
Regards Naomi @ albumworks
Great support when questions arise
Great support when questions arise. Great quality. Fast delivery
7 July 2026
Reply from albumworks
Thank you for your great review! We're so pleased you were happy with the quality of your Photo Book, our customer support and fast delivery. We really appreciate your feedback!
Regards Naomi
albumworks
Reply from albumworks
Thank you so much, Rhonda.
Continued high quality product and service
For the past 7 years Albumworks has provided a high quality product and service on each occasion I have used them. They continued this excellant service when they recently printed and delivered 5 albums in just over week.
6 July 2026
Reply from albumworks
Thank you so much for your excellent review and 7 years of creating Photo Books with us!
We are looking forward to your next 5 and are always here to assist with anything you should need.
Kim
albumworks customer service manager
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