I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used them many times, quality is good. If a little on the pricey side you definitely get what you pay for. Album interface is easy to use and upload speeds are actually improved on previous years... See more
Company replied
I've made many albums with Albumworks and enjoy the process. The service is prompt and the product quality good. I enjoy sharing the albums on line with friends and family. The cost can be daunting fo... See more
Company replied
I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has exce... See more
Company replied
Company details
- #3 of 6 best companies in Art Supply Store
About albumworks
Written by the company
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contact info
Level 2, 696 Bourke St, 3000, Melbourne, Australia
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finished book quality was excellent and…
Finished book quality was excellent and cost represented very good value . Project upload was simple and total turnaround from lodgement to receipt was 7 days ,
6 August 2026
Reply from albumworks
Hi Raymond, thank you for taking the time to let us know. We are so pleased you love the quality, value and speed of the turnaround time. - albumworks Team
Reply from albumworks
We are so please you love our service and our product!
Reply from albumworks
We are so pleased that you are very happy!
Fantastic photobooks!
I have used Albumworks twice now, for creating photobooks. The quality of the inks and paper (I opt for the HD version) is outstanding and better than the company I used previously, which also did professional printing. The software is easy to use, and turnaround times are great. I will not be going elsewhere for my photobooks now. Would highly recommend this business.
31 July 2026
Reply from albumworks
Thanks so much for the amazing review. It’s fantastic to hear you’ve been impressed with the print quality of our Hi Colour Photo Books, particularly the inks and paper, and that you’ve found the software easy to use. We look forward to hearing from you again in the future.
Naomi
albumworks
Another fabulous book of Memories!
As always, Albumworks delivered a beautiful book of our trip. As I have completed several books over the years, I feel the project was easily constructed with the program available. Once I decided what the highlights were and what I wanted to feature it was straight forward. The production of the final book from download to arrival at the door was very quick. I would highly recommend them for a quality product.
31 July 2026
Reply from albumworks
Hi Caroline. Thanks so much for your review and for choosing albumworks for your travel books over the years. It’s great to hear you find the editor easy to use and that your latest book arrived so quickly. We’re really glad you’re happy with the finished result, and appreciate the recommendation!
Regards
Naomi
Ease of use and flexibility of options.
Ease of use and flexibility of options.
Extremely quick production time.
With promotions available, very reasonable price.
30 July 2026
Reply from albumworks
Hi Edwina,
Great to hear you’re enjoying the flexibility and ease of creating your Photo Books. We’re also pleased our quick production times and regular promotions have made your experience good value. Thanks for sharing your feedback!
Naomi @ albumworks
Highly recommend these books and calendars
I love the product and the options that are available to create something special. Also, the staff are really helpful, if I have a problem they will fix it straight away. I have found the webinars very useful too. Great service all round
29 July 2026
Reply from albumworks
We are so pleased that you love our product! We do pride ourselves in our customer service, so we are pleased that we have been able to help you. We are glad you find our webinars useful. Thank you
Top Class with ease.
I have made 6 large albums and never a glitch. The black paper and the layouts make the family amazed. The photos pop out and really showcase the landscapes. Its very easy to insert the photos and then locate them wherever you want. Click! And then it arrives at home. Very nice.
14 July 2026
Reply from albumworks
Hi Max and Ena, wow, thank you for being such a loyal part of our community! We are so glad our black pages and layouts help your landscape photos shine, and that the creation-to-doorstep experience has been a breeze. Thank you for sharing your memories with us. - The albumworks team
well made product and delivered quickly
28 July 2026
Reply from albumworks
Hi Barbara, thank you for taking the time to leave a great 5 star review and letting us know you love the product. - Amanda, albumworks Customer Service
The speed in which my book was produced…
The speed in which my book was produced and delivered. The excellent quality.
28 July 2026
Reply from albumworks
Hi Heather, thank you for your great review. We are so pleased you love the quality of your book and that it was produced and delivered in a timely manner. - Amanda, albumworks Customer Service
Great album choice
Great album choice, easy to use and order. Good usable bonus system for orders.
27 July 2026
Reply from albumworks
Thanks Clifford. Great to hear you like our range of Photo Book options and are finding the process easy. We’re also glad you’re making good use of the rewards program. Thanks for taking the time to share your experience.
Regards
Naomi @ albumworks
Reply from albumworks
Hi, we are so pleased you love the quality of our product and our efficient service. Thank you for letting us know. - albuwmorks Customer Service team
Always arrives in a short time plus the…
Always arrives in a short time plus the end product is excellent,
9 July 2026
Reply from albumworks
That's great to hear, Margaret! We're glad you're consistently happy with the finished Photo Books and the speedy delivery. Thanks for choosing albumworks.
Naomi
Reply from albumworks
Thanks for your review Erik! We're glad your Photo Book arrived quickly. We appreciate you choosing albumworks.
Albumworks is an easy to use platform…
Albumworks is an easy to use platform that enables you to create great archives for your memories. The finished products are always better than you might expect from your screen display. Delivery is quick and you are updated regularly about the progress of your product. 5 stars!
22 July 2026
Reply from albumworks
Hi, thank you so much for the 5-star review! We're delighted to hear that you find our platform easy to use, appreciate the quick delivery updates, and love how your finished albums look in person. We truly appreciate your support - albumworks
Photo album
The software was easy to follow and the album is good quality. My project had a lot of pages but the finished products looks strong. The photos look great also.
8 July 2026
Reply from albumworks
Hi Anne, thank you so much for your review! We're thrilled to hear that the software was easy to use, that you're happy with the photo quality, and that your album turned out strong and durable—especially with so many pages. Enjoy your album!
My flip books are beautiful and the…
My flip books are beautiful and the service is fantastic!
7 July 2026
Reply from albumworks
Hi Michelle, thank you for the great 5-star review. We are so pleased to hear you love our products and service. - albumworks team
Reply from albumworks
Thanks for the 5 star review! We are so pleased that you are happy with our customer service and our prompt delivery.
Reply from albumworks
Thanks for your feedback! We're glad you were happy with the quality of your Photo Book and our customer service. We appreciate you taking the time to leave a review.
Reply from albumworks
Thanks for your review. We're glad our customer support team could help. We appreciate you choosing albumworks.
Regards
Naomi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.