I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used them many times, quality is good. If a little on the pricey side you definitely get what you pay for. Album interface is easy to use and upload speeds are actually improved on previous years... See more
Company replied
I've made many albums with Albumworks and enjoy the process. The service is prompt and the product quality good. I enjoy sharing the albums on line with friends and family. The cost can be daunting fo... See more
Company replied
I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has exce... See more
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Company details
- #3 of 6 best companies in Art Supply Store
About albumworks
Written by the company
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contact info
Level 2, 696 Bourke St, 3000, Melbourne, Australia
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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All-round professionals.
User-friendly program.
Speedy delivery.
High-class product.
Ability to have 40 pages without costing more.
Proud to give as a gift.
25 June 2026
Reply from albumworks
Hi Denise,
Thank you for your review! I'm glad it ticks all your boxes, and I also feel the same way. What a thoughtful and beautiful idea as a gift for a loved one. I hope they loved it.
We look forward to many more Photo book gift-creating with us in the future.
Kim
albumworks customer service manager
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Love being in control of every aspect…
Love being in control of every aspect of designing my albums and great quality when they arrive.
2 July 2026
Reply from albumworks
Hi Denise, thank you for your review and kind words.
I also think this is one of the best features! I hope you enjoyed creating your Photo book and Im glad you are impressed by the quality.
We look forward to help you with your next Photo Book.
Kim
albumworks customer service manager
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Reply from albumworks
Hi John, Ten books and counting! Thank you so much for the wonderful support. It’s always a pleasure helping you bring your memories to life. albumworks Customer Service
Reply from albumworks
Hi Shona, "Thanks so much for the kind words. We’re thrilled to hear that you were happy with the quality, delivery speed, and ease of use. We look forward to working with you again - The albumworks Team
Top quality
The quality of images, paper and cover is excellent, so is the rapid production. I have been using Albumworks for mamy years, and it has never let me down.
1 July 2026
Reply from albumworks
Hi Ian and Ann, Thanks for taking the time to leave a great review and for being such great customers. - albumworks
Quality printing and packaging
Quality printing and packaging, with fast delivery. Thanks.
1 July 2026
Reply from albumworks
Hi Bruce, Thanks for the 5-star review. We are so pleased you love the printing, packaging and fast delivery. We look forward to working with you again. - Amanda, albumworks Customer Service
Reply from albumworks
Thank you, Mike.
Great quality and exceptional service.
26 June 2026
Reply from albumworks
Hi Lyn, We are happy to hear that you received great quality and exceptional service from us. Your support means a lot to the team. - albumworks Customer Service team
Excellent program for creating books
Excellent program for creating books. Good quality product and fast delivery.
26 June 2026
Reply from albumworks
Hi, Thank you for your great review. We are glad to hear you found the program easy to use and that you are happy with the product quality and fast delivery. - albumworks
Quality and Service second to none
The quality and service are exceptional. The photobook was delivered within five days and this included the weekend. Wow. We have recommended Albumworks to many of our friends. Thank you.
24 June 2026
Reply from albumworks
Hi Jill, Thank you so much for your kind words. We’re thrilled to hear that you were happy with both our service and the quick turnaround time. We truly appreciate your recommendations to friends and family. - albumworks Customer Service Team
Perfect way to capture an event. Easy to use with lots of options to…
Easy to use with lots of options to create desired effect.
24 June 2026
Reply from albumworks
Hi Janna, Thank you for your feedback. We’re so glad you enjoyed using our platform to capture your event. Happy creating. - albumworks
The editor is easy to use
The editor is easy to use. The download process easy. The finished product is excellent- the paper, printing all such great quality
10 June 2026
Reply from albumworks
Hi Ros, Thanks so much for the wonderful review. We’re thrilled to hear that you found our editor easy to use and that you were happy with the quality of your finished product. - The albumworks Team
Over the last few years
Over the last few years, I have made and enjoyed 11 photo books from Albumworks. The quality and the service I received from your company are absolutely outstanding. If anyone is still bothering to put together an old-fashioned photo album, I can highly recommend the easy way Albumworks allows you to create and order their product.
23 June 2026
Reply from albumworks
Hi Hans, Thank you so much for your kind words and for being such a loyal customer. We’re thrilled to hear you’ve enjoyed creating 11 photo books with us and are so glad we could make the process easy and rewarding for you. We look forward to helping you create many more. - The albumworks Team
Reply from albumworks
Hi David, thank you so much for the 5-star review. We’re thrilled to hear you enjoyed the product and that our delivery was prompt. We look forward to creating your next project with you. - Amanda, albumworks Customer service
Won't use any other company
Software is relatively easy-to-use and allows one to play with sizes and layouts.
Communication with company is excellent and product arrived quickly.
Quality is excellent
22 June 2026
Reply from albumworks
Thank you, DotCole, for your excellent review!
We look forward to your next Photo Book with us.
Kim
albumworks customer service manager
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Albumworks sits somewhere in the…
Albumworks sits somewhere in the "pretty good, but why are you making this harder than it needs to be?" category.
The Mac software is a little iffy. It gets the job done, but there are moments where it feels like it was designed to test your patience rather than help you make a photo book. Computers are supposed to make life easier. It's a bold strategy.
Customer service, on the other hand, is excellent. They're quick to help and genuinely pleasant to deal with, which goes a long way.
Pricing is still on the high side, even during sales, so don't expect bargain-bin photo books. That said, the print quality is above average, with sharp images and solid colour reproduction that make the finished product feel premium.
Overall, if you're happy to pay a bit extra and can tolerate slightly temperamental Mac software, Albumworks delivers a quality product backed by great support.
28 November 2025
Reply from albumworks
Thank you, Michael, for your reply,
Macs can be finicky things, and that's why we have created several FAQs to help with getting started on a Mac and other answers to important questions you may have.
We also have an Online editor, which may be an easier option for you if you'd like to give that a go next time.
Thank you for the compliments to our team and Im super happy your Photo Book has turned out perfect.
Kim
albumworks customer service manager
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The product arrived exactly as…
The product arrived exactly as described on the webpage and they are very prompt
20 June 2026
Reply from albumworks
Hi Sue,
Thank you so much for your review. It's much appreciated!
Kim
albumworks customer service manager
................................................................
the product is of great quality and was…
the product is of great quality and was delivered very quickly. colours were true to screen.
6 June 2026
Reply from albumworks
Hi Elizabeth, Thank you so much for your review. We’re delighted to hear you’re happy with the quality of your album and that it arrived quickly. It’s great to know that the colours matched your expectations perfectly—we really appreciate your feedback. - albumworks Customer Service
I have always ordered my albums from…
I have always ordered my albums from Albumworks! They do an amazing job and if there is a fault or any problem they are keen to fix or replace that album without a major issue! Very happy with all of my albums! The staff are very helpful and knowledgeable! Thank you all for your great work!
6 June 2026
Reply from albumworks
Hi Carol, Thank you so much for your kind words. We are thrilled to hear that you’ve had such a positive experience with our albums and our team. We’re so glad we could assist you whenever needed. We truly appreciate your continued support. - The albumworks team
Reply from albumworks
"Great to hear! We love knowing our books met your expectations. Enjoy the memories!"
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