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Alakazam Magic Shop Reviews 

508
•
TrustScore 5 out of 5

4.8

Magic Store
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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, including impressive routines and merchandise, often noting them as top-tier and reliable. The staff are frequently highlighted for their helpfulness, professionalism, and friendly approach, providing outstanding customer service with quick responses. Many appreciate the flawless service and the welcoming atmosphere, often feeling like part of the 'Alakafam' due to the personalized attention. However, some customers also noted issues with product quality, including recordings that appeared poorly produced or physical items arriving damaged and not entirely new.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the high quality of... See more

Staff

People report positive experiences with staff, consistently describing them as professional,... See more

Service

Users describe positive interactions with service, highlighting it as first-class, amazing, and exceptional.... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting its professionalism,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the perfect and top-notch quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just tested Alakazam's "Print By Magic" service. Really happy with the two custom cards I received back using the online poker card template. First, the turn around time was excellent (just one week... See more

Rated 5 out of 5 stars

Such a Huge Fan of Alakazam Magic! Such a fan of the Entire Staff and Especially Peter & Harry Nardi. The creative influences and never ending great Magic they bring to us is always enjoyable and fun.... See more

Rated 5 out of 5 stars

Alakazam is my one stop shop for all my magic supplies. Peter, Harry and the Gang are always coming up with new and very impressive routines, which they have designed and have produced on top quality... See more

Rated 5 out of 5 stars

I Live in the USA and have been buying from Alakazam for years now. Every experience I have had has been tremendous. Their customer service is second to none. They cater to all levels of magici... See more

Company details

  1. Magic Store

Written by the company

Alakazam Magic are one of the longest established magic companies in the UK and over the past three decades, we have grown to become to one of the leading manufacturers and retailers of magic in the world. From our prompt delivery of orders to our knowledgeable technical advice, online magic tuition and superior after sales care it’s no surprise that Alakazam Magic is now the first port of call for 1000’s of amateur and professional magicians the world over.

Contact info

4.8

Excellent

TrustScore 5 out of 5

508 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(508)

93 reviews in the last 12 months

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Rated 3 out of 5 stars

Products good but comm bad

Products seem okay but communicating with company is horrible. Chat on website doesnt seem to work, I have emailed sales with no response. Not sure what to do. Real shame.

25 January 2024
Alakazam Magic Shop logo

Reply from Alakazam Magic Shop

Hi Joseph,

So sorry to hear your frustration. The chat unfortunately isn't man 24/7 but we always reply to messages as soon as we are back online. Our store is currently closed at the weekends (so this may delay your email reply until Monday) even though we do try to respond at weekends when it's possible.

I have checked the chat log and your messages were responded too. It seems like you were attempting to place an order while the site was down for updates. If there is any way we can help please let us know as we are always happy to help.

Rated 5 out of 5 stars

Being honest as to the qualities of a…

Being honest as to the qualities of a product by presenting both the strong points and the weak points. This assists the buyer as to deciding to purchase the product or not. A buyer may still purchase the product in light of the weak points, because he knows what he will be confronted with, but may know how to overcome those weak points, and based upon the strong points may still purchase the product because he likes the product so much.
Instructional tutorials are detailed and understandable.
Alakazam understands that magic products may possess flaws coming from the manufacturer, and if a customer should receive a flawed product, Alakazam is more than willing to replace the flawed product.
Alakazam is an excellent business to deal with for quality products and honest transactions.

25 January 2024
Rated 5 out of 5 stars

Again, excellent and outstanding service from Alakazam

Again, earlier this month I was greatly assisted by a most helpful, knowledgeable and considerate member of the team. Excellent product advice was made available to me, and thoughtful and considerate arrangements were made to further assist me. As is always the case, every effort was made to assist. Well done and many thanks to all at Alakazam

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Mislaid goods

Due to my goods being mislaid by the Post Office, a replacement was sent with no quibbles. The goods were consequently found and are being returned.
Great service, many thanks.

26 December 2023

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