Alakazam Magic Shop Reviews 478

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the exceptional service provided. Many people highlight the staff's helpfulness and expertise, noting their willingness to assist with routines and tricks. The customer service is frequently described as outstanding, with consumers appreciating the quick responses and personalized support. However, some customers were not happy with the quality of certain recordings, finding them poorly produced and unprofessional. A few other people also felt that the communication regarding shipping times was sometimes unclear or inconsistent, leading to dissatisfaction with customer service in those instances.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and variety of items. Many... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the exceptional and reliable... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, quick responses,... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products and... See more

Based on these reviews

Rated 5 out of 5 stars

Just tested Alakazam's "Print By Magic" service. Really happy with the two custom cards I received back using the online poker card template. First, the turn around time was excellent (just one week... See more

Rated 5 out of 5 stars

Such a Huge Fan of Alakazam Magic! Such a fan of the Entire Staff and Especially Peter & Harry Nardi. The creative influences and never ending great Magic they bring to us is always enjoyable and fun.... See more

Rated 5 out of 5 stars

Alakazam is my one stop shop for all my magic supplies. Peter, Harry and the Gang are always coming up with new and very impressive routines, which they have designed and have produced on top quality... See more

Rated 5 out of 5 stars

I Live in the USA and have been buying from Alakazam for years now. Every experience I have had has been tremendous. Their customer service is second to none. They cater to all levels of magici... See more


Company details

  1. Magic Store

Written by the company

Alakazam Magic are one of the longest established magic companies in the UK and over the past three decades, we have grown to become to one of the leading manufacturers and retailers of magic in the world. From our prompt delivery of orders to our knowledgeable technical advice, online magic tuition and superior after sales care it’s no surprise that Alakazam Magic is now the first port of call for 1000’s of amateur and professional magicians the world over.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

478 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Equivocating store

I bought some playing cards at this store and received decks that aren't entirely new. I noticed that 8/9 decks that I bought have been used a few times before sold. Also, one of the decks that I bought have a damage in the corner which seems to have been bitten or ripped by a bite of an animal. This damage was definitely seen and ignored by the staff team.

Although the cards that they sell are almost brand new, it is expected to provide information about the cards not being brand new as I have paid the retail price for them and do expect untouched cards. Please do better and take better care of your cards and do not sell damaged cards. Otherwise, do notify the customer about the damage to see if they would agree on purchasing the deck, disingenuous will only make your customers not want to be loyal and will leave for different businesses instead.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant shop and expert staff with great tricks.

Popped in to buy rope and ended up buying a Mirage Coin Set plus Jim Boyd’s Confusing Coins as well.
That Peter Nardi gave an excellent demo and didn’t even need to ask for the order. As an 80 year old I learned more in 10 minutes than in the last 20 years.
Looking forward to the Convention.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend Alakazam Magic highly…

I can't recommend Alakazam Magic highly enough! From start to finish, they are an absolute pleasure to deal with — professional, reliable, and genuinely passionate about what they do. The service is second to none.

A special mention has to go to Chris James, who is simply awesome. He goes above and beyond every single time, making the whole experience even better. If you're looking for a magic company that truly delivers, look no further than Alakazam Magic. Five stars all the way!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent shop

Excellent shop, great family and brilliant products. Alakazam exclusives are all fantastic and they appear to set a standard of releases that they know to be workers and they strive towards ensuring that the consumer will not be dissapointed with their purchases.
Alakazam has evolved so much over the years and has only gotten better with time. They seem to have perfected all areas of everything that they do, from marketing, PR, trailers, youtube, staff, products, discussions, performances and quality etc, even establishing print by magic, is just an example of their ability to grow and develop as a business.
If I had one wish in life, it would be fortunate enough to be a part of the Alakazam family because they just tick all of the boxes. I wish I could go to the Alakazam magic convention next month, but I cannot due to work not letting me, but I reccomend all that can, buy a ticket and go and have an excellent magical time :)

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Print By Magic is Excellent

Love these special Print By Magic cards! I have a wedding coming up in May and wanted something that would be personal for the bride, groom, and their guests. Alakazam designed a caricature of the couple (their wedding theme is Gatsby).

Alakazam was able to provide me with a deck of 52 Bicycle red back and also 2 blue back. And, a very quick delivery once the designed was approved.

Looking forward to performing walk-around at their wedding and leaving their guests with this card capturing the memory of the couple's special day.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

As a long-time customer who has…

As a long-time customer who has consistently enjoyed Alakazam’s exceptional products, I find myself quite disappointed with my latest acquisition. The quality of the recordings falls significantly short of my expectations, appearing poorly produced and amateurish. Additionally, the content lacks the professionalism I have come to associate with their offerings, featuring poor presentation and inappropriate language all of which devalues the information offered and his attitude is disdainful to the audience.
I find because of this I am unable to apply the methods he uses and find listening to the presentation cringeworthy.

25 March 2026
Rated 5 out of 5 stars

Family run UK business.

I've been dealing with Alakazam for several years now and can't fault them. They really do go above and beyond, very quick to reply to e-mails and super helpful on the phone ready to recommend and help with any queries. Everything is a tracked delivery and sent the same day if you order before 3pm. USA orders are sent from the states so no tariff worries either. Oh and it's a family run business too which we should all support. Thank you Alakafam. 🤩

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Now I know their secret...

Two words: Best Magic shop. Okay, that’s three—but what happened next is why.

What makes Alakazam stand out from the crowd is their concept of AlakaFam - i.e., you are not just a customer to them, you are literally part of the family.

I just purchased one of their "spotlight" products, which is a new product that they highlight as being something special. I had seen the effect in recent BMC videos and had an idea of how it worked but wasn't 100% sure. After taking part in their live launch, which was a bit of a tell-all, I immediately purchased it even though I was headed out of town.

The next day when I got the email saying it was about to be shipped, I panicked about it sitting outside while I was away so I reached out to Chris James, a talented magic creator/performer who also runs the USA branch of Alakazam.

Chris couldn't have been nicer or more responsive. Alakazam is lucky to have him, he's sort of the secret sauce behind Alakazam USA.

After a friendly chat, not only do I not have to worry about my purchase being delivered while I'm away, there is a chance I may actually be able to perform it on my trip.

That was totally unexpected, but that's AlakaFam!

You're not just a customer, you're family.

I know I sound like a fanboy, but every experience I've had with Alakazam has exceeded my expectations. That's just the honest truth. This one was just the cherry on top.

Thank you, Chris and Alakazam, for making my purchasing experience, well, magical....again, and again, and again.

There is simply no better place online to purchase magic. And now that they own The 1914, Print by Magic, have a US warehouse that saves on overseas shipping costs and also spotlight the best effects created by the world's top magic creators, there is no reason to look elsewhere.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Alakazam is the Carlsberg of magic…

Alakazam is the Carlsberg of magic merchants this company does not sleep.
Great service
Great after sales service
Great bonuses to loyal customers
Great staff very knowledgeable
If your not already a member of there amazing UNLIMITED platform check it out .
I've been a customer here over 20 years.

Dean James.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

This is probably one of the worst…

This is probably one of the worst companies I have delt with. I have two Downloads that I cannot even access because I have to put in a password each time. Since there is no physical product, I can never find the password. I would understand if it was a non Alakazam product but these are both Alakazam products. Stick with vanishing inc or Penguin for great customer service.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Over the past year

Over the past year, I have made multiple purchases of varying effects. Alakazam has the best quality merchandise and their customer service is outstanding.

22 February 2026
Rated 5 out of 5 stars

Great shop

Great shop.

Always being out killer magic with really quick postage.

Been shopping here for 25 years. Think they used to be based in Chatham back then. I remember the paper catalogue anyway.

28 February 2026
Unprompted review

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