This is a great platform for managing your investment portfolio. There are lots of options for investments including ready made options and good explanation of all the variaous products. The charges... See more
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Review summary
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Reviews shaping this summary
I have been so impressed at the quality and speed of the customer service at AJ Bell. I opened a SIPP account and transferred some of my old work pensions into it. It was done within a few weeks. One... See more
Company replied
I requested info on how to withdraw cash from my SIPP without touching the basic investments. AJBell agent was able to steer me regarding which buttons to press without any problems. Being honest it... See more
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Josh was focused on my call, quickly assessed my situation and provided clear guidance to steer me through the website to solve my query. I find the website has quite a response delay which often me... See more
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Company details
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £96.1 billion and 620,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
15K reviews
Asks customers to review
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Should have been easier
It was not as easy as I thought to transfer over my cash ISA to you and eventually had to be talked through it by your customer support team who were excellent. The advice on how to do it online is confusing and delayed the transfer by a couple of weeks. Despite being with you for several days the amount in the ISA has not changed since the account was opened which seems strange.
20 May 2026
Reply from AJ Bell
Good morning Dorothy
Thank you for leaving us a review. We're really pleased to hear that our customer support team were able to guide you through the ISA transfer and that you found them so helpful.
We’re sorry to hear that the online guidance wasn’t as clear as it should have been and that this caused a delay with your transfer. We really appreciate you bringing this to our attention.
I’ve passed your feedback on to the relevant team, and they’ll be in touch shortly to discuss this with you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Money transfer
I am very happy with how they answered my query and how to avoid the issue in the future.
19 May 2026
Reply from AJ Bell
Good afternoon Gary
We are so pleased we could help resolve your query and provide guidance for the future. Thank you for your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Top Drawer Service
option 3 - answered in seconds; security cleared equally promptly. Deal closed and timings of when outcome of auction would appear in my account explained - all in 3 and a half minutes. Well done AJB.
27 May 2026
Reply from AJ Bell
Good morning John
We're so glad to hear about your quick and efficient experience with us! We appreciate you sharing your positive feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Very good customer service
Very good customer service. Prompt, efficient, polite and professional
27 May 2026
Reply from AJ Bell
Good afternoon Ian,
We're delighted you found our customer service prompt, efficient, polite, and professional.
Thank you for your kind words and taking the time to leave us a review!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Excellent customer service as usual…
Excellent customer service as usual from AJ Bell.
Tyron (Ty) guided me through the necessary steps via my account, which not only helped me with my query right now, but will save me time in the future (via some priceless info that was in my account that I was unaware of!)
27 May 2026
Reply from AJ Bell
Good afternoon Colin,
We are so pleased to hear you received excellent customer service and found the guidance helpful.
We appreciate you sharing your positive experience with us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very friendly and helped me with the…
Very friendly and helped me with the query in a relaxed manner
27 May 2026
Reply from AJ Bell
Good afternoon Hugh,
We appreciate your kind words! Thank you so much for taking the time to leave us a review!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon Charles,
We're delighted your call was answered quickly by a helpful, knowledgeable person.
Thank you for taking the time to share your kind words with us!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Great support everytime.
First of all I have never had to wait anything more than a minute or two for a Customer Advisor to answer the phone which in today's CS world is fantastic, and helpful when calling from Australia where we live.
Then you speak to staff who listen and work any issues with you. I am so delighted I placed my pension business and now my wife's with AJ Bell afyer seeing The Times review noting all the Awards tgey have won for their Customer Service and Market Performance and would highly recommend them to anyone.
27 May 2026
Reply from AJ Bell
Good afternoon Sara,
We are so pleased to hear about your positive experience with our customer service, especially considering you're calling from Australia! It's wonderful that our team could assist you effectively with your pension arrangements.
Thank you for recommending us.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon Gerard,
We appreciate your kind words. We're glad you had a positive experience.
Thank you for taking the time to leave us a review!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Recently transferred a pension from…
Recently transferred a pension from Scottish widows to AJ Bell. I did so because of really poor Scottish widows customer service, terrible website/app and also because of thousands of bad reviews regarding the company when it comes to getting your money. AJ Bell seems to be more on the ball. A very, decent website and upto now a much more pleasant experience although it is early days.
25 May 2026
Reply from AJ Bell
Good afternoon Pearl,
We appreciate you sharing your experience with us. It's valuable to hear your perspective on the transition and your initial impressions. We are pleased that your current experience has been more positive. We are always working to improve our services.
Thank you for taking the time to leave us a review!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
SIPP Accesss
I dealt with two of your agents. Both of whom were helpful and courteous. The entire process was timely and largely hassle free.
20 May 2026
Reply from AJ Bell
Good afternoon Andy,
We're so pleased to hear our agents were helpful and courteous and dealt with the process in a timely manner. We appreciate you sharing your positive experience with us!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon Damien,
Thank you for taking the time to leave us a review!
We really appreciate you leaving us some of your feedback.
If you ever have any further queries, please feel free to contact us.
Best wishes,
Christian
quite simple to follow the instructions…
quite simple to follow the instructions and online form
15 May 2026
Reply from AJ Bell
Good afternoon Paul,
We are very pleased you found our instructions and online form easy to follow. Thank you for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Reply from AJ Bell
Good afternoon Yanxia,
We're delighted your transfer was smooth and our staff were friendly and professional. Thank you so much for your feedback!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Lightning fast response by real person
Lightning fast response by real person. resolving the issues straight away
27 May 2026
Reply from AJ Bell
Good afternoon Atanas,
We're so glad we could quickly resolve your issues so quickly. Thank you for your kind words!
We appreciate you taking the time to leave us a review!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Always polite & helpful 👍🏻
27 May 2026
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to share your feedback with us, we really appreciate you leaving us a review!
If you have any further queries, please do not hesitate to contact us,
Best wishes,
Christian
Very helpful staff
26 May 2026
Reply from AJ Bell
Good afternoon,
Thank you for taking the time to share your feedback with us, we really appreciate you leaving us a review!
If you have any further queries, please do not hesitate to contact us,
Best wishes,
Christian
Access request dealt within a few days
Access request dealt within a few days, no issues or delays, money in my bank account much more quickly than predicted. Only issue is it wasn’t clear whether I needed cash to cover the whole of the drawdown element (I didn’t).
20 May 2026
Reply from AJ Bell
Good afternoon David,
We are happy to hear your access request was processed quickly. We really appreciate you sharing your experience with us, thank you for highlighting the wording regarding the drawdown process.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Pension Finder service is useless
The service seems standard enough. However please beware that the pension finder service is useless. It's a marketing ploy to get you to sign up for their SIPP account.
The third party service had all details of 3 pension pots (account numbers and so on so forth.) After 12 weeks they sent me a generic email that they were giving up after finding only 1 out of the three accounts. No proper explanation, no proper communication in the middle.
This service was a deciding factor why I've chosen AJ bell; I was hoping for ease.
Clearly not... I started with having my pension in three pots, now I still have it in three pots... Not sure I want to keep my SIPP there. I feel a bit swindled.
22 May 2026
Unprompted review
Reply from AJ Bell
Good morning
Thank you for sharing your experience. We are sorry to hear that our pension finder service did not meet your expectations, especially as it was a key factor in your decision. We understand your frustration regarding the outcome and the communication received.
I’ve sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in touch.
Best wishes
Joe
Reply from AJ Bell
Good afternoon George,
We're so glad our team provided prompt help and support. Thank you for your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
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